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Reviews of Heartland City B&B 3 stars

Kazan Mahala 10, 75000 Tuzla, Bosnia and Herzegovina

#1 of 9 hotels in Tuzla

Guests' Choice

Review score

Based on 65 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.7

  • Facilities

    9.0

  • Staff

    9.8

  • Value for money

    9.3

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 10 August 2025

    10
    it is a warm and wholesome place, run by lovable folks, yet everything set up professionaly, it makes the stay in a vibr
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    literally everything

    Stayed in August 2025

  • Reviewed: 31 July 2025

    9.0
    it was good and safe stay
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    Not applicable

    Location, and kindness of the staff. Also it was good food for the breakfast. The room could be a little more comfortable, however it was good and was clean for sure.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely family run hotel, the service from the family is just fantastic. Nice clean rooms and hotel is located really central in town.

    Stayed in July 2025

  • Reviewed: 25 July 2025

    8.0
    Lovely owners
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The owners were amazing. They were friendly and helpful. Really exceptional. The property is well located near everything. Breakfast was great. Shower every nice.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    9.0
    A perfectly located and cosy hotel for a stay in Tuzla, close to lakes and city
    • Leisure trip
    • Couple
    • Comfort Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Would have liked clean towels at least once.

    Very clean. Owner very helpful and friendly. Good breakfast. Great location. Good shower.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    10
    An Incredible Facility in Tuzla
    • Business trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 3 nights

    There wasn't anything I didn't like. Even though there wasn't an elevator, I didn't consider it a negative. Everything about the hotel was perfect.

    I'm at a loss for words, wondering where to begin or which features to highlight. The hotel owners are incredibly helpful, caring, and wonderful. I won't list every single favor they did for us and our children, lest everyone get the same expectations. If you have young children, you should definitely choose this hotel. Breakfast is absolutely delicious. The location is right in the city center.

    Stayed in July 2025

  • Reviewed: 16 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Just a bit noisy with the cars in the street. But not a big deal.

    Nice people, well located, good breakfast.

    Stayed in June 2025

  • Reviewed: 26 May 2025

    10
    Great price! Great location! Great service
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Honestly, we absolutely loved everything about our stay.

    Loved this place. Stayed with my husband and son. The staff was amazing and super helpful. Rooms were clean and spacious. Perfect location for walking around tuzla.

    Stayed in May 2025

  • Reviewed: 22 April 2025

    10
    Amazing stay, the propery is very clean and organised with 24h check-in, the host was very helpful, attentive and respon
    • Leisure trip
    • Group
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The host was very attentive and responsive, the property very clean and organised.

    Stayed in April 2025

  • Reviewed: 9 April 2025

    10
    Exceptional
    • Business trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a great hotel in a good location and very clean. Love it a lot! The responsible people are all very friendly and helpful. Teşekkürler 🙏🏻

    Stayed in April 2025

  • Reviewed: 21 January 2025

    9.0
    A cute, little, family-run motel in the center of Tuzla!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    There are no coat hooks in the room, and the room wasn't decorated in a style similar to the common areas, it felt like a different hotel. The provided blankets were very thin for the winter, but the staff was able to provide extras. The provided parking was a bit on the tighter side, but complimentary!

    This little family-run motel is a great spot if you're staying in the Tuzla city center. The common areas are (surprisingly) very vintage American, the staff is super nice, the rooms are spacious, and the provided breakfast was good quality and plentiful.

    Stayed in January 2025

  • Reviewed: 4 November 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect. Very comfortable, big size rooms. Excellent location in the heart of the city. Lovely stuff and owners.

    Stayed in November 2024

  • Reviewed: 2 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The family that run this hotel are so kind and friendly, they couldn’t do enough for us. Our room as spacious and very clean. The location is perfect.

    Stayed in June 2024

  • Reviewed: 15 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted via mobile

    AC (need some service) and breakfast could be better. AC was bearly working, something was rattling inside. Breakfast with better selection would be appreciated.

    Very friendly staff, eager to helping people. Tasty breakfast. Placed in the city center, so You step out right to main street with restaurants.

    Stayed in August 2024

  • Reviewed: 10 June 2024

    8.0
    Really nice and friendly place, perfectly located
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    2 smalls things that affected me slightly : - The breakfast was quite disappointing (especially compare to the pictures on Booking and if you don't like salty stuffs in the morning :( - I have a light sleep so I have been several times awake by the sound of doors, people talking in the corridor, steps etc. Walls could be thicker I would go there again despite those small details for sure!

    Location is absolutely perfect. 5 min by walk to the lake, 1 min to the center. You will love it! Staff is really nice and caring. I asked them to change room for not being on the street side, and they proposed me straight away 2 other options for the same price. The room was perfectly clean, modern, fully equipped (kettle, tea, mini fridge, locker, hair dryer, iron, air condition,tv, wifi, etc). Mattress / king size bed, bed sheets extremely comfy. You will for sure enjoy your sleep and really live the full experience of a nice hotel!!

    Stayed in June 2024

  • Reviewed: 1 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Our room (number 4) was near to the steps therefore we have heard everyone who passed by.

    Very nice and polite staff, family business, central location, good breakfast, parking in the garden next to the hotel.

    Stayed in April 2024

  • Reviewed: 19 October 2023

    10
    Great place, great host
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    Walls are a bit thin - so you might be disturbed, if you have a noisy neighbor (during my stay I had no problems with that). Due to my knee problems it was not so good, that I had to climb some stairs to my room - it is not the fault of the accomodation as they are not responsible for my knee and under normal circumstances that would not have been an issued. Just to let you know if you have difficulties with stairs, that there is no elevator.

    I stayed here for two nights and I was very satisfied. The location is perfect to explore Tuzla. It is right in the center and everything is just a short walk away. Room was spacious and clean, Bed was comfy. Wifi worked well and breakfast is good - even freshly made omlets are served. And they offer real Orange Juice (not the waterly one which I got in other Hotels in this region). The best is the owner, who is very kind and caring. As I unfortunatelly had some knee problems and I said I intend to visit the Museum of East Bosnia, she called the museum if it is open. It turned out, that they are closed and the phone call of the hotel's owner saved me from limping to the museum for nothing. And as my taxi for the transfer to the airport have been a bit late on departure, she offered to call the taxi driver asking him, if he is on the way. Great service.

    Stayed in October 2023

  • Reviewed: 27 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nice little hotel, kind hostess

    Stayed in August 2023

  • Reviewed: 2 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Perfect location and friendly host

    Stayed in August 2023

  • Reviewed: 29 July 2023

    10
    The perfectly run hotel .... hands down, nicest place to stay in Tuzla !!!
    • Business trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The place is amazing .... It's been by far the best run place I've stayed in all of Bosnia 🇧🇦.... the family run hotel has the most dedicated husband and wife team. I highly recommend this place and will be back again at the end of the year. Its location is 100m from the centre of the city

    Stayed in July 2023

  • Reviewed: 20 June 2023

    10
    AMAZING place felt right at home. The manager and workers made me feel at home.
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Only thing I wish I could change would be the use of a credit card to pay. However, there are several local ATMS in the area that were safe to use.

    I loved the location and ease it was to get around. The manager and staff were so accommodating, only regret is that I couldn’t stay longer. Room has A/C which is a huge plus especially during the summer months. When I come back I will definitely stay here again..

    Stayed in June 2023

  • Reviewed: 22 May 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    .

    Very nice and helpful staff. Good location. Everything was good.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Everything was perfect

    Stayed in May 2023

  • Reviewed: 9 March 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    Good hotel, friendly staff, who were ready to help, nice breakfast

    Stayed in February 2023

Showing 1 – 25

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