Reviews of Hotel Emerald 4 stars
Bišće Polje BB, Mostar, 88000 Mostar, Bosnia and Herzegovina
#28 of 63 hotels in Mostar
Guests' ChoiceReview score
Based on 112 hotel reviews
8.7Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
8.1
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Facilities
8.7
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Staff
9.2
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Value for money
8.6
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Free WiFi
9.4
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Reviewed: 6 August 2025
Nur
Germany11 reviews2 helpful votes10“Great”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
So close to the mall, markets, city center, restaurants etc. Also they have parking spots with security cameras. There is a gas station and car wash under the hotel which comes in handy when you travel with your car. Breakfast was delicious, and a huge thanks to the lovely receptionists and housekeepers who were all so kind, friendly and helpful. Definitely worth the money and thanks to them we had a great 3 night stay in Mostar! ♥️
Stayed in August 2025
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Reviewed: 2 August 2025
Adam
Romania18 reviews1 helpful vote9.0Superb- • Leisure trip
- • People with friends
- • Deluxe Triple Room
- • Stayed 2 nights
- • Submitted via mobile
It’s far from the city center, which made getting around inconvenient
The hotel was very clean and spotless The room was huge and very comfortable. The staff were friendly, kind, helpful and attentive. They changed the bath towels daily and cleaned the room every time we went out. There’s free parking The air conditioning worked perfectly, which made the stay even more comfortable Highly recommended!
Stayed in July 2025
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Reviewed: 31 July 2025
Taha
Turkey10 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Triple Room
- • Stayed 1 night
- • Submitted via mobile
Location a little far from Mostar Old Town. But Hiring Car is a great choice.
Very Clean, Smiling Faces and Amazing Breakfast
Stayed in July 2025
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Reviewed: 29 May 2025
Andrej
Slovenia49 reviews7 helpful votes10Exceptional- • Business trip
- • Group
- • Superior Double or Twin Room
- • Stayed 1 night
Maybe private and secure parking.
Everything is greate. Nice staff, good breakfast and nice position, arround city center.
Stayed in May 2025
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Reviewed: 11 May 2025
Adnan
Turkey2 reviews10“Perfection”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Ms.Selma and receptionist gentlemen very helpful and polite. Hotel very new and hygienic. You can choose this hotel without any hesitation.
Stayed in May 2025
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Reviewed: 4 May 2025
Barbara
Poland5 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 2 nights
Helpful, supportive staff, flexible and focused on customer's request
Stayed in May 2025
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Reviewed: 3 May 2025
Kolenc
Slovenia1 review9.0“A cozy stay for quiet and peaceful families or couples”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
A bit far from the city centre but the hotel staff we’re helpful and called us a taxi themselves.
We could check in until late hours, plus they have a 24hr entrance to the hotel.
Stayed in May 2025
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Reviewed: 3 May 2025
Andrej
Slovenia49 reviews7 helpful votes10Exceptional- • Business trip
- • Group
- • Superior Double or Twin Room
- • Stayed 1 night
Nothing
Great rooms, great breakfast and parking behind the hotel.
Stayed in May 2025
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Reviewed: 30 April 2025
Ma
Israel35 reviews15 helpful votes10Exceptional- • Leisure trip
- • People with friends
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Good location near a lot of things to do shopping,nice room,good breakfast free parking All is ok
Stayed in April 2025
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Reviewed: 3 September 2024
Salim
Bosnia and Herzegovina1 review10“very comfortable and clean brand new hotel. excellent mattress and great sized pillows.”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
I would have preferred black out curtains. The curtains let in a bit of light.
This very new hotel was so clean modern and comfortable I was shocked. So well designed and convenient location. has a supermarket across the road, has KFC what works till 11 PM, has a gas station next to it. Aircon is amazing and easily adjustable. It's perfect if you have a car as its not centre of the city.
Stayed in September 2024
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Reviewed: 15 August 2024
Alain
Belgium10 reviews8.0Very good- • Business trip
- • Solo traveller
- • Deluxe Triple Room
- • Stayed 2 nights
Breakfast so so. Nothing special. Hotel is on a main road with a lot of traffic and attached to a petrolstation. The breakfast room is in the coffee shop of the petrolstation. My room was very quiet, well isolated ,spacious and clean. Staff on the reception very polite and helpfull.
Stayed in August 2024
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Reviewed: 14 August 2024
Ahsan
Pakistan18 reviews2 helpful votes9.0“The best out there, which is luxurious, yet pocket friendly!”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The stay was super comfortable, with a supermarket, a large plaza and some eateries across the road. I would rate it a 4 star too! We loved every bit of our stay, would have been a 10/10 if the location would have been slightly more central. While it’s only a 10 minute drive from old town, the walk is a good 45 minutes. Besides, since taxi’s are usually not available during peak season, you might be in for a bummer. The hotel staff however was very helpful and ensured they someone get us a private taxi (on the meter) to commute. Overall no regrets at all - we wouldn’t have been able to find a better property at this price closer to Stari Grad.
Stayed in August 2024
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Reviewed: 29 July 2024
Farooq
United Kingdom28 reviews3 helpful votes10Exceptional- • Business trip
- • Family with young children
- • Deluxe Triple Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast basic , also hotel is over a petrol pump
Cleanliness, rooms , quiet
Stayed in July 2024
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Reviewed: 29 July 2024
Jelena
Netherlands16 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
The hotel is very good, but what I appreciate the most is the staff. They were very kind and helpful with my unusual request, and helped me a lot.
Stayed in July 2024
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Reviewed: 14 June 2024
Andrej
Slovenia1 review9.0Superb- • Group
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Smoking and cigarette smoke smell in the breakfast area and the music far too loud for the time of the day.
Stayed in June 2024
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Reviewed: 5 June 2024
Jasenka
Bosnia and Herzegovina10 reviews10“Highly recommended!”- • Leisure trip
- • Solo traveller
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Very clean, exceptionally polite employees.
Stayed in June 2024
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Reviewed: 2 May 2024
Sergio
Italy26 reviews5 helpful votes9.0“Modern and comfortable hotel out of town”- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Location 4 km from city center Breakfast: self service, basic, smoking allowed No alcool available, not even a beer
Room spacious and modern, comfortable, wide walk in shower Free parking Friendly and efficient staff
Stayed in April 2024
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Reviewed: 28 January 2024
Vub
Germany40 reviews4 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Exceptionally friendly staff
Stayed in January 2024
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Reviewed: 26 October 2023
Asim
United Kingdom25 reviews3 helpful votes10“Enjoyed the stay near to the old Mostar”- • Leisure trip
- • Family with young children
- • Deluxe Triple Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Property is newly built and with all the essential features and services
Stayed in October 2023
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Reviewed: 18 October 2023
Alsukaiti
Oman5 reviews9.0“Excellent hotel”- • Leisure trip
- • People with friends
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Very clean and new Friendly host and nice
Stayed in October 2023
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Reviewed: 23 September 2023
Q8sky
Kuwait21 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
bath It has a bad smell
Room clean bed clean
Stayed in September 2023
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Reviewed: 17 September 2023
John
United Kingdom101 reviews6 helpful votes10“A new hotel with an excellent location The food is good and everything is reasonably priced.”- • Leisure trip
- • Group
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
We were made to feel very welcome by the friendly staff. The receptionist were all very good providing excellent tourist information. The hotel is well situated for all the local tourist attractions.
Stayed in September 2023
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Reviewed: 1 September 2023
Willow
United Kingdom5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Very nice hotel. Clean rooms, brand new. Staff helped a lot when I lost my bank card in my car.
Stayed in August 2023
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Reviewed: 27 August 2023
Maqsa
United Kingdom7 reviews2 helpful votes10“Spacious and modern new hotel”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
If you don't have a car, it's a little further out and will need a taxi to get to Old Town. No swimming pool 😞
New modern hotel, clean, just open in march '23. Fast WiFi (free) Free Parking available Nearby shopping centre and food outlets (street food and KFC) Onsite shop & café
Stayed in August 2023
