Reviews of Hotel Baškuća Sarajevo 4 stars
Jekovac 2, 71000 Sarajevo, Bosnia and Herzegovina
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe location and breakfast were amazing and the staff were extremely helpful and friendly!
Dear Freya, Thank you for your kind words! We're thrilled you enjoyed the location, breakfast, and our team’s hospitality. We hope to see you again soon! Kind regards, Hotel Baškuća Team
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewNew, nice and cozy. Polite stuff, clean, nice breakfast, excellent location a few minutes walk from Bascarsija.
Garage entrance is extremely narrow and steep. Almost impossible to enter with a large car.
Dear Davor, Thank you very much for your kind and thoughtful review! We're delighted to hear that you enjoyed our cozy atmosphere, the cleanliness, breakfast, and especially our prime location near Baščaršija. It's always a pleasure to know that our team’s efforts are appreciated. We do understand your concern regarding the garage entrance. Due to the historic nature and structure of the area, space can be limited, and we acknowledge that the garage may be challenging for larger vehicles. We're continuously looking into ways to improve this experience and will make sure to highlight this better in our property description to help future guests plan accordingly. Thank you again for staying with us, and we hope to welcome you back soon! Warm regards, Hotel Baškuća Team
Dear Davor, Thank you very much for your kind and thoughtful review! We're delighted to hear that you enjoyed our cozy atmosphere, the cleanliness, breakfast, and especially our prime location near Baščaršija. It's always a pleasur… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewHotel looks new 4 star hotel according to services and facilities provided is level 3 star hotel not 4 at all
Air conditioner not working and room was very hot especially dirty during day time Restaurant waiter and manger show disrespect to guest. They need to improve their skills dealing with guests Rooms very small
Dear Eman, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations. Our team did their best to assist you during your visit, and we regret if there were any inconveniences. Please know that we will carefully review your comments with our staff, as guest satisfaction is very important to us. We hope you may consider giving us another chance in the future. Warm regards, Hotel Baškuća Team
Dear Eman, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations. Our team did their best to assist you during your visit, and we regret if there were any i… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat location, clean, cozy rooms. Good breakfast.
Dear Krista, Thank you for your kind feedback. We are very happy to hear you enjoyed our location, rooms, and breakfast. We hope to welcome you again in the future! Kind regards, Hotel Baškuća Team
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewDear Mohammed, Thank you for your kind review. We are delighted to hear that you enjoyed our hotel and the city, and we truly hope to have the pleasure of welcoming you again in the future! Best regards, Hotel Baškuća Team
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewBeautiful, small hotel with lovely staff and service Within Sarajevo, but far enough from the centre to be calm and peaceful
Liked everything about this hotel - would have organised to stay longer if we’d known what a joy it would be
Dear Rachel, Thank you very much for sharing your experience. We are delighted to know you enjoyed the peaceful location, the comfort of our hotel, and the service of our team. It means a lot that you found your stay so enjoyable, and we truly hope to welcome you back for a longer visit next time! Warm regards, Hotel Baškuća Team
Dear Rachel, Thank you very much for sharing your experience. We are delighted to know you enjoyed the peaceful location, the comfort of our hotel, and the service of our team. It means a lot that you found your stay so enjoyable, and we t… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewElegant architecture, stylish interiors, very nice location and warm, attentive staff.
N/A
Dear Suleyman Emre, Thank you so much for your kind words. We are so pleased you enjoyed our design, convenient location, and attentive service. It would be our pleasure to welcome you back anytime! Kind regards, Hotel Baškuća Team
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewDuring our visit to Sarajevo, we stayed at Başkuça Hotel and had the smoothest, most delightful experience of our trip here. The architecture of the hotel is exceptionally well thought out; every detail exudes quality. From the toothbrushes and towels to all other room amenities, everything is of the highest standard. The staff are extremely polite and welcoming. The breakfast is excellent, the beds are incredibly comfortable, and the location is perfect—just a short walk to the bazaar and right next to Aliyev’s tomb. If I ever come to Sarajevo again, I wouldn’t even consider another place. I wholeheartedly recommend it to anyone planning to stay.
Dear Basar, Thank you for sharing such a thoughtful review. We are delighted you had such a smooth and memorable stay with us, and it means a lot to know our efforts in comfort, quality, and hospitality left a lasting impression. We truly appreciate your recommendation and look forward to welcoming you back whenever you return to Sarajevo! Warm regards, Hotel Baškuća Team
Dear Basar, Thank you for sharing such a thoughtful review. We are delighted you had such a smooth and memorable stay with us, and it means a lot to know our efforts in comfort, quality, and hospitality left a lasting impression. We truly … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI can perfectly understand why many guests gave this hotel a rating of 10. It was the accommodation I had most looked forward to. Indeed, it is a modern hotel in Alpine style, located about 200 yards from the old town centre. Guests can use a silent lift, the rooms are super-clean and have modern and sleek furniture, and the bedding is to die for. You can have breakfast in a beautiful restaurant and can choose whether you wish to eat inside or outside in the sun. Every warm meal (I had Menenem, Turkish scrambled eggs with tomatoes) and every cup of coffee (try Bosnian coffee) is individually prepared. This might mean some waiting, but everything is fresh and delightful. Also, staff at reception and in the restaurant are very supportive and kind, and I would like to thank them very much.
The hotel has a serious problem with its air condition system, as other guests already highlighted. The single room I had booked was without AC, so I was given room 20 under the roof. While this was nominally an upgrade, I know why reception said that many guests do not like it. Try to avoid, if you are elderly, tall, or spend more than one night in the hotel. Two walls are sloping. Ceiling lights make the room light and bright, but you cannot open any side window. There is no cupboard, just a sideboard with no drawers and hangers 40 cm above ground, i.e., not usable. I repeatedly banged my head approaching the sideboard. The safety box is on the ground; you have to kneel down. No desk, no chair. On the third day, the safety box no longer closed (the mechanic was unable to repair it), and now the AC (this one very silent and really good) also broke. The room felt like a sauna. I was offered a portable fan (not AC) which just blew hot air. I asked for another room for that one night (I had to leave at 9am anyway), no matter of what size. The only one empty was a suite (no luxury accommodation, just one with another bedroom). I was told that, if I received that, the owners, living abroad and unreachable at night, would probably charge me extra; even if I slept on the sofa, without any bedding, that other room would need to be cleaned and I might have to pay for that. This was just outrageous and would happen in no other hotel. But then the kind receptionist made up another double room for this one night. It had a less efficient and less silent AC, but it was absolutely fine. Here I could also open windows. I realised that staff, who completely understand guests, feel for them, and try their very best, are left in an unfair situation and appear clueless. There need to be regular meetings between management and staff, with clear guidelines, so that receptionists are prepared for any eventuality and can act independently and with common sense.
Dear Hank, Thank you very much for sharing your detailed impressions of your recent stay with us. We are delighted to read how much you enjoyed our design, the comfort of our rooms, and the freshly prepared breakfast. Your kind words about our reception and restaurant team mean a lot to us, and we will gladly share your appreciation with them. At the same time, we are truly sorry for the inconveniences you experienced with the room under the roof and the air conditioning. We fully understand your frustration and regret that this affected your overall impression. Please allow us also to clarify one point: guests are never charged extra for a room change due to technical issues. During the period of your stay, we only had another room available on the last night, otherwise we would have gladly moved you earlier if availability had allowed. We believe there may have been a misunderstanding on this matter, and we are sorry for any confusion this caused. Your comments regarding the layout and furniture, as well as your suggestion for clearer procedures at reception, are very valuable to us. We are already reviewing our internal communication to ensure our team feels well-prepared to respond to any situation. We truly appreciate your constructive feedback, as it helps us improve, and we would be happy to welcome you again under better circumstances. Should you visit us again, please feel free to contact us directly so that we can provide you with a room on the first floor without the low ceiling. Warm regards, Hotel Baškuća Team
Dear Hank, Thank you very much for sharing your detailed impressions of your recent stay with us. We are delighted to read how much you enjoyed our design, the comfort of our rooms, and the freshly prepared breakfast. Your kind words about… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe room and hotel cleanness, new furniture and architecture, the Delicious breakfast, the great location and friendly Staff.
Really Nothing
Dear Zeyad, Thank you so much for your kind and generous review. We are truly grateful for your appreciation and thrilled that your stay was such a positive experience. We hope to have the pleasure of welcoming you back again in the future! Kind regards, Hotel Baškuća Team
Dear Zeyad, Thank you so much for your kind and generous review. We are truly grateful for your appreciation and thrilled that your stay was such a positive experience. We hope to have the pleasure of welcoming you back again in the futu… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewClean rooms and venue Responsive staff
Breakfast options on some days was not as great
Dear Ghulam, Thank you very much for sharing your feedback. We’re delighted to hear that you enjoyed our clean rooms, the venue, and the attentiveness of our staff. We also truly appreciate your honest comments regarding the breakfast options, and please rest assured that we are actively working to enhance them. We hope to have the pleasure of welcoming you back in the future! Kind regards, Hotel Baškuća Team
Dear Ghulam, Thank you very much for sharing your feedback. We’re delighted to hear that you enjoyed our clean rooms, the venue, and the attentiveness of our staff. We also truly appreciate your honest comments regarding the breakfast opti… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewStyle, location
Breakfast, staff incompentence
Dear Katiya, Thank you for your kind feedback. We are glad to hear you appreciated the hotel's cleanliness, style, and location. We are truly sorry that breakfast did not meet your expectations. Your comment regarding staff incompetence is especially concerning, and we take it very seriously. If you are willing to share more details, we would greatly appreciate the opportunity to better understand what went wrong and how we can make it right. Please feel free to reach out to us directly at info@baskuca.com - your input is valuable and helps us improve. We hope to have the opportunity to welcome you again for a better experience. Kind regards, Hotel Baškuća Team
Dear Katiya, Thank you for your kind feedback. We are glad to hear you appreciated the hotel's cleanliness, style, and location. We are truly sorry that breakfast did not meet your expectations. Your comment regarding staff incompetenc… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewSo warm and cosy. The perfect location. Beautiful decor and a good breakfast included too.
Please include fresh juice in the breakfast
Dear Sanaa, Thank you very much for your kind feedback. We are pleased to hear that you found our hotel warm and comfortable, and that you enjoyed both the location and the breakfast service. We look forward to the pleasure of welcoming you again in the future! Kind regards, Hotel Baškuća Team
Dear Sanaa, Thank you very much for your kind feedback. We are pleased to hear that you found our hotel warm and comfortable, and that you enjoyed both the location and the breakfast service. We look forward to the pleasure of welcoming … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewBeautifully designed hotel with very friendly staff. The room was spacious and the breakfast service was amazing. The uphill location might be a challenge for some people but you get a less noisy neighborhood in return.
The door of the room is not as soundproof as I expected. Still, it’s very comfortable
Dear Tom, Thank you for your lovely review. We are delighted to hear you enjoyed our spacious rooms, friendly staff, and breakfast service. We appreciate your feedback regarding the room door’s soundproofing and will look into ways to improve. We’re glad you also enjoyed the peaceful neighborhood, despite the uphill location. We hope to welcome you back for another comfortable stay soon! Warm regards, Hotel Baškuća Team
Dear Tom, Thank you for your lovely review. We are delighted to hear you enjoyed our spacious rooms, friendly staff, and breakfast service. We appreciate your feedback regarding the room door’s soundproofing and will look into ways to impr… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewThe AC did not work properly.
Dear Afnan, Thank you for your feedback. We are glad you enjoyed the charm of our hotel. We apologize for the inconvenience caused by the air conditioning and appreciate you bringing this to our attention. We are continuously working to ensure all our facilities function properly for a comfortable stay. We hope to have the opportunity to welcome you again and provide a better experience. Warm regards, Hotel Baškuća Team
Dear Afnan, Thank you for your feedback. We are glad you enjoyed the charm of our hotel. We apologize for the inconvenience caused by the air conditioning and appreciate you bringing this to our attention. We are continuously working to en… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLocation, style.
Small room and very small bathroom.
Dear Nicolas, Thank you for sharing your feedback. We are pleased you enjoyed our location and style. We understand that space can make a difference to our guests’ comfort, and we truly value your thoughtful comments. We hope to welcome you again in the future! Kind regards, Hotel Baškuća Team
Dear Nicolas, Thank you for sharing your feedback. We are pleased you enjoyed our location and style. We understand that space can make a difference to our guests’ comfort, and we truly value your thoughtful comments. We hope to welcome y… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewAll staff were very friendly and welcoming, when we needed help with anything they went above and beyond.
One suggestion is the hotel should have irons available to use. Everything else was perfect.
Dear Sara, Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay and that our team made you feel welcome and well cared for. Your feedback is truly appreciated. We are also grateful for your suggestion regarding the availability of irons. While this is not a service we currently offer, as we provide a laundry service for our guests, we will certainly take your comment into consideration as we continue to enhance the guest experience. We would be pleased to welcome you again in the future! Warm regards, Hotel Baškuća Team
Dear Sara, Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay and that our team made you feel welcome and well cared for. Your feedback is truly appreciated. We are also grateful for your suggesti… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBenjamin! Star of the show. He went above and beyond to make sure we enjoyed ourselves and even set up a little surprise for us as we told the hotel we are coming for an occasion. The hotel was located in one of the best areas possible for tourists with great access to key sites, restaurants and other amenities. The hotel also had parking which was convenient.
The rooms were a little on the small size (still beautiful rooms) and the AC was difficult to manage especially because some days were extremely hot outside.
Dear Isra, Thank you very much for your wonderful feedback. We are delighted to hear you had a great stay with us. We are happy Benjamin left such a positive impression, and we are pleased we could make your experience even more memorable. It was our pleasure to arrange the surprise for you, and we are so glad to hear you loved it! We also appreciate your kind words about the location and amenities. We will certainly take your feedback regarding the AC into account for future improvements, and we are sorry for any inconvenience it may have caused. We look forward to welcoming you back for another amazing stay! Kind regards, Hotel Baškuća Team
Dear Isra, Thank you very much for your wonderful feedback. We are delighted to hear you had a great stay with us. We are happy Benjamin left such a positive impression, and we are pleased we could make your experience even more memorable.… Show more