very clean and comfortable room

Stayed in August 2025

• The staff in charge of breakfast and dinner were unfriendly and dismissive, often responding rudely to questions. • Dinner service felt rushed — food items ran out quickly and replenishment was slow. • Breakfast was decent, but the juice options were poor (cheap multivitamin juice and water), and the coffee was undrinkable regardless of the type (espresso, cappuccino, etc.).

• The reception staff were polite and helpful, quickly arranging a late checkout. Petar handled our checkout professionally. • The rooms were spacious, clean, and comfortable. • The facilities for children are a nice addition, though there weren’t many kids during our stay.

Stayed in August 2025

Geen

Kamer is extra groot en bed was king size…

Stayed in August 2025

Nothing at all.

Everything was neat and clean, the food was excellent, and the staff was incredibly friendly. Special praise goes to the waiter and waitress at the Paradiso café bar and restaurant—they were exceptionally kind, attentive, and made every visit a pleasure.

Stayed in July 2025

The room/apt. location is easy to confuse.

Location is nice, and the facilities are very good.

Stayed in June 2025

N/A

Very clean, spacious, excellent facilities. The staff was professional, polite, friendly, and accommodating. Hotel was easy to find, beautiful surroundings.

Stayed in March 2025

Unfortunately rooms and hotel are not maintained to highest standards and you can see many flaws, like walls that need to be painted, broken light switches, furniture that is old (broken), mouldy bathroom.... Hotel should be renovated...

Room size, size of the hotel, gameroom for the kids and the most important thing closeness to ski lift and ski tracks.

Stayed in February 2025

Food is very good (breakfast and diner, traditional food). Rooms are comfortable. Pet friendly hotel, our Chow Chow enjoyed :-)

Stayed in March 2025

Many of staff were extremely good and helpful but unfortunately , a few of them were extremely rude..

Facilities,location

Stayed in March 2025

Nothing

Service is exelent

Stayed in January 2025

I can't complain, it was super.

I have booked a special package and they definitely overdelivered all the package "contents". For at least 3 days we were the only guests and therefore all the staff focused upon our needs.

Stayed in September 2024

I like all!

All is great! Food was amazing!

Stayed in August 2024

Postelja, TV.

Soba, velneški center.

Stayed in August 2024

It was very good: clean, spacious, location

Stayed in July 2024

Room was very comfortable and clean. Staff at the reception, at bar, and especially the girl in SPA are very professional an polite. Breakfast was great. SPA was wonderful. The hotel is great.

Stayed in June 2024

All was good.

Food is amazing, apartment was huge, stylish, everything super fancy, relaxing and pleasant (even some super relaxing music in the corridors and the smell coming from the spa.

Stayed in February 2024

Bathroom sucks

Food is awsome!

Stayed in January 2024

The mattress was not so comfortable and was worn out.

We reserved our room with half board service. They had exceptional food, with a huge variety of meals to choose from. It was a great value for the money as the food is quite expensive in the local restaurants.

Stayed in January 2024

Nothing really everything was ok

The property is good rooms are nice with mountain balcony views, good size rooms with the normal expected things to find in your hotel room, it’s close to the ski lifts across the road in fact, the hotel has 3 bar areas, and they all server food. Breakfast and evening meal was included with my stay and was all good,

Stayed in December 2023

At night we didn’t sleep because some guest have party.

Stayed in September 2023

The only negatives were related either to top management or the owners. We weren't allowed 2 room keys, instead they asked the key be left at the desk. I assume due to all the expenses for adding additional apartments, maintenance on the facility has been deferred--exterior wooden structures are peeling and some carpets should have been replaced. Going to the basement level spa, there was a horrible sewage smell that extended to the jacuzzi area. And for financial or economic reasons, the long corridors leading to the spa were dark, only after you stepped into the darkness did the sensors turn the lights on. It was very uncomfortable and brought back images of the Overlook in The Shining. Also, I was shocked to discover when I went to take a shower one night after midnight that there was no hot water! Despite that, I do recommend the hotel and will come back.

I was a business traveler for many years, and the staff (front desk, restaurant manager and staff, and maids) and restaurant were excellent, the very best! The room was pretty and the bed was very comfortable. It was also very clean. All that was perfect. There is a lot of new construction going on (I counted 6 cranes), but we were never bothered by noise, and I am sensitive to that. They had a number of sports camps for kids, but they were all better behaved than any groups at any hotel ever. I have never had better tasting food at a hotel in my life (and I'm very fussy about food). It was even better than at some top rated restaurants in Sarajevo.

Stayed in August 2023

The facility not having AC unit is a big minus. The windows do not have net so having the window open allows bugs to come in if you want to cool your room. Also, Smoking in restaurants is something that we don’t like as in North America it is not allowed and now having smoke during dinner is kind of disgusting. However, that is common in former Yugslavia.

Did not have breakfast. However , menu for dinner is good, and palacinke were amazing. The staff and waitress was amazing. They really tried to make the stay the best.

Stayed in July 2023

breakfast could have some healthier options and more types of juices, pillows in room could be more comfortable

location and very friendly stuff, good dinner

Stayed in June 2023

We were really cold the majority of time. Our room was heated only in the morning and briefly in the afternoon, and there was no way to regulate individually the temperature. even the spa and some other common areas were chilly.

We had a romantic package with spa and massage included and breakfast and dinner. The dinner was great but the breakfast wasn't as versatile as in the previous years, still it was ok. The room was really nice, and we even had the balcony. The massage was amazing.

Stayed in April 2023