Reviews of Macara Sheki City Hotel 4 stars
Shahriyar street 47, AZ5500 Sheki, Azerbaijan
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Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewBreakfast & the courteous staff.
Options at the hotel's restaurant are limited. No iron stand + iron in the room closet.
Dear Saif, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us, as we are continually evolving to ensure that we offer the best possible experience for our guests. We are very sorry for the inconvenience you have listed. We’ve discussed your review with our management. And we'll try to do best of we can. We hope to welcome you back again very soon. Kindest regards, Sarkhan Musayev Room Division Manager
Dear Saif, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us, as we are continually evolving to ensure that we offer the best possible experience for our … Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewThe locaion, staff, room, facilities, breakfast
Dear Matthew, Thank you for sharing such a lovely review. We hope we will have the opportunity to welcome you back soon. Kind regards, Sarkhan Musayev FO Manager
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewVery friendly and professional staff, very helpful solving small technical issues. We even became an upgrade for the room which was very spacious and comfortable.
Dear Georgios, Thank you for your valuable and detailed review of the stay here at Macara Sheki City Hotel. We also hope to see you again, if you decide to come back to Sheki- it was a pleasure having you here, a warm welcome back! With kind regards, Sarkhan Musayev FO Manager
Dear Georgios, Thank you for your valuable and detailed review of the stay here at Macara Sheki City Hotel. We also hope to see you again, if you decide to come back to Sheki- it was a pleasure having you here, a warm welcome back! Wit… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe Mascara Sheki City is a fantastic hotel. The location, the people, the rooms, the decor, atmosphere, and indeed the breakfast, were all great.
Dear O Cuanachain Colm, Thank you for your valuable and detailed review of the stay here at Macara Sheki City Hotel. We also hope to see you again, if you decide to come back to Sheki- it was a pleasure having you here, a warm welcome back! With kind regards, Sarkhan Musayev FO Manager
Dear O Cuanachain Colm, Thank you for your valuable and detailed review of the stay here at Macara Sheki City Hotel. We also hope to see you again, if you decide to come back to Sheki- it was a pleasure having you here, a warm welcome bac… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThe hotel was completely empty, but they could not even give us an hour extra for checkout - really pathetic
Dear Falguni, We appreciate you sharing your Macara Sheki City Hotel experience. We sincerely apologize for any difficulty you have mentioned. The reception staff told you that check-out time is 12 o'clock and housekeeping personnel must clean and get the rooms ready for new guest. As a result, we are unable to provide late check-out option for guests. Kindest regards, Sarkhan Musayev Room Division Manager
Dear Falguni, We appreciate you sharing your Macara Sheki City Hotel experience. We sincerely apologize for any difficulty you have mentioned. The reception staff told you that check-out time is 12 o'clock and housekeeping personnel m… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewThe Staff, fantastic breakfast. Clean room, good value.
Nothing as auch
Dear Jeet Chaudhuri, Thank you for taking a moment to review your experience. We are pleased you enjoyed your overall stay with us. Having you as a guest was a pleasure, and we look forward to welcoming you back to Macara Sheki City Hotel. Warm regards, Sarkhan Musayev FO Manager
Dear Jeet Chaudhuri, Thank you for taking a moment to review your experience. We are pleased you enjoyed your overall stay with us. Having you as a guest was a pleasure, and we look forward to welcoming you back to Macara Sheki City Hotel.… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewStayed here several times. Great rooms large and clean. Firm beds and OK breakfast. Restaurant is good for dinner after a long drive
Junior suite water leaking under bath tub makes floor flood. Hotel needs some regular maintenance basic stuff and new bed linen
Dear David, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us. We are very sorry for the inconvenience you have listed. We’ve discussed your review with our management and we'll try to do best of we can. We hope to welcome you back again very soon. Kindest regards, Sarkhan Musayev Room Division Manager
Dear David, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us. We are very sorry for the inconvenience you have listed. We’ve discussed your review with ou… Show more
Reviewed: 2 November 2024 · Stayed in October 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewGood location in the city center. Quiet area. Clean and comfortable rooms. Very friendly staff. Good choice for breakfast. Excellent value for money!
All is good. Nothing to mention.
Dear Sadig, Thank you for your fantastic review! It’s great to hear that you loved the hotel. We look forward to welcoming you back to our hotel. Warm regards, Sarkhan Musayev FO Manager
Reviewed: 17 September 2024 · Stayed in September 2024
Verified reviewGood, big rooms with really good hard mattress. Very clean. Perfect breakfast, chef prepared an omlette.
Location
Dear Antea, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us. We hope to welcome you back again very soon. Best regards, Sarkhan Musayev Room Division Manager
Dear Antea, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us. We hope to welcome you back again very soon. Best regards, Sarkhan Musayev Room Divisi… Show more
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewGreat hotel and great room, also the staff, nicely situated in the local neighbourhood, good walk to attactions
Bed is the harderst i have ever slept on..it is basically like sleeping on the hard wood..such a shame as rest of the hotel and room is excellent..good parking..they should add extra matress or cushions or just change beds..it is almost only negative, but very important one..
Dear Marko, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us, as we are continually evolving to ensure that we offer the best possible experience for our guests. We are very sorry for the inconvenience you have listed. We’ve discussed your review with our management. And we'll try to do best of we can. We hope to welcome you back again very soon. Kindest regards, Sarkhan Musayev Room Division Manager
Dear Marko, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us, as we are continually evolving to ensure that we offer the best possible experience for our … Show more
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 June 2024 · Stayed in June 2024
Verified reviewClean, good location, friendly staff. Spacious rooms. AC worked well. Front desk staff spoke English. Nice outdoor setting at the on site restaurant.
Mattress was hard as a rock. Soooo uncomfortable. We woke up sore every morning. Paid extra for a bathtub, but it leaked all over the bathroom floor every time we bathed/showered. Breakfast was ok. Not great. No variety day to day, but nice to have breakfast included.
Dear Pamela, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us, as we are continually evolving to ensure that we offer the best possible experience for our guests. We are very sorry for the inconvenience you have listed. We’ve discussed your review with our management. And we'll try to do best of we can. We hope to welcome you back again very soon. Kindest regards, Sarkhan Musayev Room Division Manager
Dear Pamela, Thank you so much for taking the time to share your experience at Macara Sheki City Hotel. Your feedback is incredibly valuable to us, as we are continually evolving to ensure that we offer the best possible experience for our… Show more
Reviewed: 15 June 2024 · Stayed in June 2024
Verified reviewWe very much enjoyed our three nights here. Our third floor room was excellent. It had a lounge area with a comfortable settee and armchair and a separate bedroom with a very comfortable bed. There was AC in both rooms, which worked very well, and the WiFi worked perfectly for us. All of the staff were wonderful and couldn't do more for you. Sarkhan, in particular, spoke excellent English and was a great help to us, organising transfers from Qabala Airport at the start, and also to the Georgian border at the end, both for reasonable prices. The location is in a quiet area, about 10 minutes walk from the main square. The Fortress and the Sheki Khan's Palace is a 45 minute uphill walk, but taxis there are inexpensive - ours only cost 1.50 Manat. The breakfast was nice and varied, and the two evening meals we had were both really tasty. We also enjoyed the lovely, outside garden area.
We both found the bath/shower difficult to get in and out of. If you are under 1.70m or have mobility issues, we recommend you ask for a room with a walk-in shower.
Dear Mr. David, Thank you for taking the time to share your experience regarding your recent stay at Macara Sheki City Hotel. We are delighted to learn that you had a positive experience. Our team members always work hard to provide excellent service. We look forward to welcoming you back here in the future and hope that your next visit will be equally satisfying. Best regards, Sarkhan Musayev FO Manager
Dear Mr. David, Thank you for taking the time to share your experience regarding your recent stay at Macara Sheki City Hotel. We are delighted to learn that you had a positive experience. Our team members always work hard to provide excell… Show more
Reviewed: 9 June 2024 · Stayed in June 2024
Verified reviewMacara Sheki Hotel is a very clean hotel with very friendly staff. Our room was comfortable with a nice view of the property. Rooms are as pictured. Bed is a bit firm but still comfortable, with nice linens and pillows. We slept well. The air conditioning worked very well and the wifi was fantastic. The rooms around us appeared to be booked and a large tour group checked in above us but we did not experience any loud noises. The bathroom is very nice. Nice tiling, nice lighting, fresh towels and most important the water pressure and hot water in the shower were great. Breakfast was definitely sufficient. Omelettes can be made to order. Food always seemed to be replenished. We enjoyed a lunch, a dinner and some drinks on the property outdoors. The restaurant staff are very attentive, professional, courteous and always smiling. Our food was delicious and affordably priced. The indoor dining space is nice. The outdoor dining area is a really nice space. It is nice even just to sit and listen to the birds in the morning. The staff at the front desk are friendly and courteous. Any questions or requests were not a problem for example, help with bus information or calling a taxi. It will take about 10min to walk to the centre of the new town and about a 30min walk to the attractions in the old town. Be sure to walk around the town some, off the regular tourist path, to see more of the local life. You just might find you are greeted by locals or find a little hidden bakery.
Would suggest breakfast has more selection of fresh fruit and also plain yogurt in addition to the fruit mix yogurt available. Overall it’s still more than sufficient. There is regular filter coffee but would also suggest a coffee machine that can make an espresso or latte for those used to strong coffee and not tea in the mornings.
Dear Lisa Ann, Thank you for your incredibly kind review and for choosing us. We are so pleased to hear that our hotel has been able to provide you with such memorable service. We hope for the opportunity to welcome you back in the near future. Sincerely, Sarkhan Musayev FO Manager
Dear Lisa Ann, Thank you for your incredibly kind review and for choosing us. We are so pleased to hear that our hotel has been able to provide you with such memorable service. We hope for the opportunity to welcome you back in the near fu… Show more
Reviewed: 3 April 2024 · Stayed in April 2024
Verified reviewI liked exceptionally helpful and friendly staff
Bed mattress was hard
Dear Gunay, Thank you for taking the time to share your review following your recent stay at Macara Sheki City Hotel. We hope very much to have the chance to welcome you back again in the future. Kind regards, Sarkhan Musayev Room Division Manager
Dear Gunay, Thank you for taking the time to share your review following your recent stay at Macara Sheki City Hotel. We hope very much to have the chance to welcome you back again in the future. Kind regards, Sarkhan Musayev Room Div… Show more
Reviewed: 25 March 2024 · Stayed in March 2024
Verified reviewModern hotel in Sheki with full comfort. We like the place in terms of room size and view, privacy, sound proof, cleanness, bed comfort, parking , bathrobe. Breakfast is good. Next time will stay there for sure
N/A
Dear Jamal, Thank you for choosing to stay with us at Macara Sheki City Hotel and for sharing your experience! We're thrilled to hear that you found our hotel very clean, well-staffed, and convenient for you. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay! Warm regards, Sarkhan Musayev FO Manager
Dear Jamal, Thank you for choosing to stay with us at Macara Sheki City Hotel and for sharing your experience! We're thrilled to hear that you found our hotel very clean, well-staffed, and convenient for you. We appreciate your recomm… Show more
Reviewed: 17 March 2024 · Stayed in March 2024
Verified reviewNeqativlər daha çoxdur.
Xidməti personal düzgün kommunikasiya qura bilmir. Bookingdə hesabdan vəsaitim bloklanmasından əlavə ödənişlər (2 qat ödəniş +40 azn) tələb edildi. Dedilər biz bookinglə işləyə bilmirik, ordakı pulu tuta bilmirik, ona görə otelden çıxışda iki dənə əlavə invoice imza atmağım tələb edildi. Özü də sürpriz ödənişləri girişdə və qaldığım müddətdə deyil, başqa otellərə üz tutmayım deyə çıxışda imzalanması tələb edildi. Haqlı olaraq imtina etdikdə müxtəlif hədələr irəli sürüldü. "Big boss" dəvət edildi ki, o indi sizi "başa salacaq". Gələn rəhbər danışa bilmədi və başladı etik çərçivədən kəskin çıxmağa və təhqirə. Sonradan üzr istəsə də hesab edirəm, belə rəhbərləri saxlayan otel menecmenti xidmət keyfiyyətinə elə bu qədər dəyər verir . Hətta mənə bookingdə vəsaitim bloklanmasına baxmayaraq iki qat ödəniş edilməsi üçün invoice-lərə imza atmağımı imtina etdikdə, get hara şikayət edirsən, elə tipli cavabların verilməsi icərdəki korporativ mühiti nümayiş etdirir. Şəkidə bir çox otellərdə qalmışam, hesab edirəm bu qiymətə normal ünsiyyət qurub dürüst işini görən otellər çoxdur. Qətiyyətlə tövsiyə etmirəm. Çıxışda surpriz əlavə ikiqat ödəniş tələb edən invoice-ləri aşağıda əlavə edirəm. Otel müdiriyyəti səbəbi araşdırmaq istəsə məndə şəkillər mövcuddur bölüşə bilərəm. Şikayətim Qubadakı Macəra otelə aid deyil. Orda xidmət və diqqət yüksək səviyyədədir.
Hörmətli Novruz bəy, İlk öncə bildirmək istərdik ki, rezervasiyanız Non-refundable olmadığından öncədən ödəniş tələb olunmur və sizin kartınızdan heç bir məbləğ bloklanmayıb. Məlumat üçün nəzərinizə çatdıraq ki, əgər kartda məbləğ bloklanırsa, bu əməliyyatı siz dediyiniz kimi Booking yox, qalacağınız otel həyata keçirir, hansı ki, onu da biz etməmişdik. Xüsusilə vurğulayaraq qeyd etmək istərdik ki, siz Booking-də 2 ədəd 2 nəfərlik Double otaq rezerv etmisiz, amma əlavə ödənişdən yayınmaq məqsədilə özünüzlə əlavə 2 nəfər 6 yaşdan böyük uşaq gətirəcəyinizi qeyd etməmisiz. Və uşaqların olmasını qeydiyyat prosesində əməkdaşlarımıza da bildirməmisiz (Bu barədə artıq Booking.com şirkətinə də məlumat verilib). Axşam siz otelə daxil olduqda, 4 böyükdən əlavə uşaqlar da olduqda əməkdaşlarımız tərəfindən bildirilib ki, otel qaydalarına uyğun olaraq, əlavə qonaqlara hər gün üçün 20 AZN, toplam 2 gecə üçün 40 AZN ödəniş tələb olunur. Siz isə həmin anda etiraz bildirərək demisiz ki, oteldən çıxış edərkən bu məsələyə baxarıq. Əgər ödəniş etməyəcəkdizsə və ya mövcud qiymət sizi qane etmirdisə, o zaman həmin anda oteldə qalmaqdan imtina edə bilərdiz. Çıxış vaxtı siz dediyin kimi 2x ödəniş tələb olunmayıb, yalnız qaldığınız 2 gecənin otaq ödənişi və əlavə uşaqlar üçün 40 AZN üçün İnvoice təqdim olunub. Amma siz 2 gecə oteldə qalmağınıza və mövcud məsələdən xəbərdar olmağınıza baxmayaraq, işçilərimizə qarşı qeyri-etik şəkildə ödənişdən imtina edərək, heç bir ödənişi etmədən oteli tərk etmisiz. Yaratdığınız mövcud problemə, işçilərimizə və xidmətimizə qarşı göstərdiyiniz qeyri-etik davranışlara görə təəssüf hissi keçiririk. Hörmətlə, Macara otel
Hörmətli Novruz bəy, İlk öncə bildirmək istərdik ki, rezervasiyanız Non-refundable olmadığından öncədən ödəniş tələb olunmur və sizin kartınızdan heç bir məbləğ bloklanmayıb. Məlumat üçün nəzərinizə çatdıraq ki, əgər kartda məbləğ bloklanı… Show more
Reviewed: 5 January 2024 · Stayed in December 2023
Verified reviewReviewed: 27 December 2023 · Stayed in December 2023
Verified reviewReviewed: 27 November 2023 · Stayed in November 2023
Verified reviewReviewed: 15 November 2023 · Stayed in October 2023
Verified reviewThe hotel is new and beautifully presented and located in a quiet part of Sheki, unfortunately not walking distance to the old town. The rooms are spacious with all you need, the wifi, exceptional by Sheki standards and the shower excellent. The customer service from Sarkhan, even before we made our booking was exceptional....thank you for all your help & advice. Parvana on the front desk was excellent too but some of the staff need to improve their English, or perhaps rather we should improve our Azerbaijani! The breakfast was quite good with something for every taste but not as good as many we had in Baku.
The beds, even though they have been replaced by more comfortable ones are still too hard for my "boney" back but was easily fixed by lying on 2 doonas instead of the usual one......which seemed to do the trick! :)
Dear H Jenny Marron, Thank you for staying and for your valued feedback. We are exceptionally proud of the service we always aim to deliver, and the team is so excited to look after our guests. Look forward to providing better service when next you stay. Kindest regards, Sarkhan Musayev Room Division Manager
Dear H Jenny Marron, Thank you for staying and for your valued feedback. We are exceptionally proud of the service we always aim to deliver, and the team is so excited to look after our guests. Look forward to providing better service whe… Show more
Reviewed: 4 October 2023 · Stayed in October 2023
Verified review