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Reviews of Pik Palace, Shahdag, Autograph Collection 5 stars

Gusar-Laza Road, KM 29, AZ3800 Shahdag, Azerbaijan

#4 of 5 hotels in Shahdag

Guests' Choice

Review score

Based on 731 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.5

  • Location

    9.6

  • Facilities

    9.4

  • Staff

    9.1

  • Value for money

    8.8

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 28 August 2025

    10
    For Relaxation and enjoyment, it is the best
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    May be the activities we need to go to Shahdag hotel. If the arrangement within the hotel, then it would be perfect

    It was very exciting to satay in this hotel which located in the best area in Azerbaijan.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Excellent stay
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Luxury

    Facility, location and entertainment options

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room
    • Stayed 2 nights

    Rooms are big and very comfortable, view are amazing

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Balcony
    • Stayed 2 nights

    They have amazing pool

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    10/10
    • Leisure trip
    • Couple
    • Deluxe King or Queen Room with Balcony
    • Stayed 2 nights

    You do need to ask things 10 times. And I do understand from the employees standpoint that it is very frustrating dealing with clients especially those from the Middle East. But try to stay calm to other clients. I know you are having a difficult time but that is not my problem. We asked for a baby bed 5 times, they brought it at around 11 pm...

    The location is just something out of a movie. Beautiful hotel, nice warm outdoor swimming pool. The staff is really helpful and nice. Carpark valet. Edgar is most of the time a joker. Breakfast was good for Azerbaijani standards. The restaurant is expensive but good food.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Overall stay was good and comfortable
    • Leisure trip
    • Family with young children
    • King Junior Suite with Balcony and Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Service specially from front desk. I called many time for one small service and it took lot of time.

    The location was awesome.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    I feel a store having general usage items is missing in the vicinity. Particularly for families with kids this can create problems.

    The hotel has a real luxury 5 star feel. The rooms are very good sized and extremely comfortable. We got two connecting Deluxe rooms and were very happy with the space we got.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Amazing hotel and kind staff.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    One days to visit Shahdag with two of my kids to experience the activities on the area
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Just to improve the pool temperature as the area weather is slightly cold and would better if the pool temperature is hot

    Good location to the activity area, hotel staff very friendly and helpful big thanks to all staff and food are good and good variety of food. Hotel is very close to all activities for the kids

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Peaceful and relaxing atmosphere
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff are so friendly and helpful Location is super good The activities are so close to the hotel

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    While we truly enjoyed our stay at the hotel, I must mention that the prices at the restaurant, as well as within the entire Shahdag resort complex, are unreasonably high. Such pricing feels unrealistic for local citizens. It would be wonderful if the hotel and resort management could consider more reasonable rates, as the hotel should be welcoming not only to foreign guests but also to the country’s own people.

    Our stay at the hotel was simply excellent. The breakfast was delicious, everything was very clean and beautiful, and the staff were extremely helpful. I would like to give special thanks to Mr. Ruslan from security and Mr. Niyaz at reception for their kind support and attention to my family throughout our 5-day stay. Surrounded by breathtaking nature, this hotel is truly a wonderful place to relax and enjoy.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    Çox bəyəndik.
    • Business trip
    • Couple
    • Deluxe King or Twin Room
    • Stayed 2 nights

    Ətrafda yaşıllıq artırılsa əla olar.

    Mühüt super idi.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Exceptional
    • People with friends
    • Deluxe King or Queen Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The best stuff Чекі ‏MALIK ‏FARGANA ‏VUSAL

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive King Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Amazing stuff , respect &help full , specillay Edgar

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Amazing
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Amazing Room and reception staff are very nice and welcoming

    Stayed in August 2025

  • Reviewed: 16 August 2025

    10
    Fantastic staff, location, and facility. Thank you!
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    One point that would be good to improve is the breakfast. Having a more international selection would be great especially towards the British side but this is obviously bias.

    The property is beautiful and very well located. The staff were amazing and very helpful and friendly throughout. During our stay we were looked after by Niyaz, Afaq, and Ali Akbar who were on FoH. All were very professional and more than anything, pleasant and friendly with a very warm welcome each time. They went over and above to ensure that at stay reflected the prestige image of the hotel. The food was really nice and combined with the picturesque view made our stay very relaxing. Needless to say that the outside pool is somewhat magical at night. Although excellent and we could not be happier. Thank you to the great staff.

    Stayed in July 2025

  • Reviewed: 15 August 2025

    10
    Loved it!!
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Lack of information about the activities/shuttle bus service at the reception however we figured it out at the Shadag hotel and resorts counter. Easy access to there through the lift -1 floor. Restaurant for dining in is on the expensive side, the waiters were not attentive.

    Loved every single bit of it, lovely warm outdoor pool, jaccuzi inside. Very hard working lady, keeps providing towels and making sure the area is clean. Absolutely loved the breakfast, one of the best I have ever had. Rooms very huge, comfortable and luxurious. Twin beds were good sized, good enough for the kids to share.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    Simply wow on every level !!!!
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    I believe my stay at this hotel was one of the most beautiful experiences I have ever had in any hotel. It cannot simply be called a hotel — it is a palace in the heart of nature. The attention to detail in the rooms is impossible to overlook. Everything is as modern and luxurious as it gets — from the stunning lighting and long chandeliers, to the oversized table lamps by the bed, and the elegant leather chairs. I can’t stop describing the modernity, sophistication, and uniqueness of the rooms. We stayed in a suite overlooking the mountains, and I truly enjoyed spending time inside the room because of its beauty. The hotel’s spa and massage services were also amazing — a must-try experience. The reception staff were very helpful and eager to assist. All the activities around the hotel, from the alpine slide to the cable car to the small boats, added to the charm of the stay. We especially loved walking along the designated paths by the lake, particularly in the early morning. The weather in the area was cool and refreshing — completely different from the heat of Baku — which made our experience at this hotel truly unique.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Junior Suite with Balcony and Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    The room and hallway smelled like fish during my stay, which was very unpleasant.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King or Queen Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Everything is good about it specially the spa and massage

    Stayed in August 2025

  • Reviewed: 10 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I hope we stay more there.

    Location is perfect and nearby all facilities , reception team is cooperative . Special thanks to Niyaz from reception team .

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    Excellent
    • Leisure trip
    • People with friends
    • Deluxe King or Queen Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Delayed answer from the Staff

    Location and views are really wonderful

    Stayed in August 2025

  • Reviewed: 8 August 2025

    8.0
    Good. Staff was helpful
    • Leisure trip
    • People with friends
    • Deluxe King or Queen Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Menu

    Good place to stay

    Stayed in August 2025

  • Reviewed: 8 August 2025

    10
    The staff are amazing and friendly specially vallet guys
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    Stayed in August 2025

Showing 1 – 25

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