We loved our room with a view. The Ritz-Carlton was clean, beautiful, and the staff was so friendly and helpful.

Stayed in July 2025

If you sit at the borderline with the public access, you could smell smoke.

Gorgeous beach location, super friendly staff, awesome food at the hotel and within walking distance.

Stayed in June 2025

Todo estuvo perfecto, un lugar super recomendado

Stayed in July 2025

Very professional, very attentive, super friendly. Couldn’t ask for a better place to stay.

Stayed in June 2025

The sunloungers at the beach are very close to each other and there were some corporate events on which took over a section of the hotel one evening.

Great location on the beach and at the end of the high rise section so didn't feel too overcrowded. Nice to sit on the balcony and watch the sun set. Everyone was lovely and always very helpful. Great place for a holiday.

Stayed in May 2025

Pool area was too small and crowded difficult to find seating and beach was also crowded. The air conditioning in the rooms hallway was non functioning

Location, service, cleanliness

Stayed in May 2025

Did not know that certain spa services were included with the stay until the end

The beach was amazing.

Stayed in March 2025

The pool was very shallow and small . No swim up bar , $90 service charge …costs quickly sneak up on you if your not aware

The staff was too notch , they couldn’t do enough

Stayed in March 2025

my length of stay could have been longer lol

great location and the hotel is out of this world. the hotel grounds and pools are amazing and the beach is stunning. I can't say anything bad and would defo stay again if I was going to Aruba again. ****** amazing

Stayed in September 2024

nothing. everything was exceptional

everything! the service, the location, the amenities. the attention to detail celebrating my boyfriend's birthday exceeded all of my expectations.

Stayed in October 2024

Poolside drinks are outrageously expensive. $30 for a piña colada made with the same mix as your local dive bar doesn’t make a ton of sense to me.

Best location on Palm Beach. Beautiful and serene pool for adults. Spacious room. Friendly pool waitstaff. Delicious ice cream!

Stayed in August 2024

Doors to lobby and into rooms were very heavy. Otherwise everything was perfect.

Everything

Stayed in July 2024

We had no issues at all on her than drinks are a bit pricey. Amazing hotel overall.

The hotel is beautiful with a ton of chairs on the beach. Other hotels have reviews that complain about getting a beach chair. Compliments to the Rutz for having a ton of chairs and umbrellas on the beach and around the pool

Stayed in June 2024

The communication between the promises made and the execution of these promises from the team on the ground was terrible. They did something I really hated. They all blamed each other for the miscommunication. In the end, the concierge manager, Reena, saved the day and made things right.

The entire resort was a "10," as I expected it to be since it's the Ritz Carlton! I asked for an upgrade, and they happily upgraded me for almost double my initial reservation. I found the business side of the vacation frustrating and a little shady. I was promised select upgrades for being on the concierge floor, which I only got because I complained bitterly. I was asked if I wanted the same seating every day, but on multiple occasions, my seating was given away to someone else. I was told I had select seating at the pool, and the seating was the worst seat on the beach. Lastly, I was told my resort fees were not going to be charged to me since I paid for this big upgrade, but I was charged about $101 additional each day. I had to get management involved to compromise and split the difference between them.

Stayed in May 2024

Breakfast restaurant was crowded no other restaurants near by

Stayed in April 2024

I didn’t like how people came down early to the beach and claimed lounge chairs…for hours. There is supposed to be a 2 hour limit, but chairs around us were vacant until noon (towels plopped at 7:30am). Not very classy.

Hotel is beautiful, great fitness room/gym, incredible beach and location. Staff was so friendly and helpful.

Stayed in February 2024

Nothing

Cleanliness and customer service

Stayed in December 2023

Price

It was very clean and staff was very friendly and accommodating

Stayed in October 2023

The hotel is far up on Palm Beach away from the nightlife and action, which is a positive for some and maybe a negative for others. They do have taxis ready right out front to take you places which helps.

The room was very spacious, as well as the entire hotel layout. The service was incredible and food at the hotel was very good, including even lunches at the Madero Pool Grill. We took advantage of the snorkeling equipment, paddle boards, kayaks and floats that were all offered free for guests.

Stayed in October 2023

Nothing

Customer service

Stayed in September 2023

The staff are so friendly and helpful, the place operates like clockwork. Couldn’t find a single fault in our stay. Would recommend and stay again.

Stayed in September 2023

Fitness center a bit small

Everything

Stayed in August 2023

I found that the service both at the beach and from the housekeeping staff was under par. Everyone was polite and friendly however the wait staff at the beach would disappear for long blocks of time, forget your order or never come back with your order. Would forget towels when setting up chairs in the morning. Housekeeping missed one day, and provided inconsistent turndown service. It's Not that it was bad its just not Ritz Carlton level service. Food is grossly overpriced in both restaurants.

The facilites were clean, not crowded,and provided a wonderful beach.

Stayed in July 2023

Attentive staff, clean rooms, nice amenities like beach equipment, sunscreen, towel service etc.

Stayed in July 2023