You have to pay for renting the palapas and umbrellas at the beach. Some of the staff were rude

Location and food

Stayed in July 2025

The staff at the towel hut, only Arturo and a guy from Haiti were friendly. The other people were not helpful, not friendly they seem they don't' like their job or treat people nicely. Paying for a palapa should be less expensive having in mind this service. Twice i found people sitting at my hut when they didn't reserve or pay. There should be signs letting visitors know they have to pay and reserve if they want certain palapa. There should be an option to rent a hut for half a day. So honestly I think you shouldnt have to pay for a hut. The other thing I didn't like like was the noise the room we had. I was at the palm tower and had to change room thinking it was from the restaurant next door. When in the new room, the 24 hour noise continued so it wasn't from outside, it was from the same building, so I guess it might have come from the general air conditioner. So sleep was not good if you're a light sleeper Another suggestion would be to have recycling trash cans specially at the beach,

Breakfast buffet was great a lot of options of eggs, breads, fruit, pastries. Don at the front desk was very helpful. At the cafe-bar, Guido was very helpful and friendly. Location is excellent. beach was awesome. Food at restaurants was good, Sea breeze for lunch is good. Although there should be a lunch buffet at corals. Agave was good. Willy at agave was a great waiter. So was Ramon at davinci. Easy to take a bus to downtown. Cleanliness of room was good. Desserts at this restaurant, at sea breeze and da vinci were great. I traveled with my mom who is 93 and the all inclusive option was a good choice. Pools looked good but I didn't use them.

Stayed in June 2025

The toilet seats sit really low being that I had back surgery. I would've liked to have been asked if I want 1 bed instead of 2.

The location, staff and food.

Stayed in May 2025

There were music playing late

Breakfast and location were great

Stayed in April 2025

Nothing

The food in the hotel restaurant was outstanding! The people of the hotel were outstanding!

Stayed in May 2024

Not enough food options for All-Inclusive price. Multiple things were not included in the All- Inclusive package that was not told up front. Difficult to get reservations for dinner and no other options for food on property after 6

Beautiful beach No trash

Stayed in March 2024

Having to rent umbrellas. I paid $14,000 and still got nickle and dimed.

breakfast

Stayed in February 2024

N/A

every think is ok for us

Stayed in September 2023

We didn’t enjoy dinner at any of the restaurants(Da Vinci, Sea Breeze, Agave, Pizza Now, Oceanside Bar & Grill: for lunch). The food was horrible at all of them, and the pizza was the worst! Breakfast at Corals Restaurant was great, and lunch at Sea Breeze was fantastic. We also didn’t enjoy the receipt printing at each restaurant. We always choose all inclusive resorts, and this is the first hotel that has printed receipts for dining. Other resorts ask for your room number and carry on.

We enjoyed the breakfast, lunch and dessert was excellent. Dinner was horrible!! We enjoyed the kids’ center, the kids’ pool and the location of the hotel was awesome. There’s a laundry room on the Sea Side and it costs $1 to wash and $1 to dry. That’s a big deal for a family of 4!!

Stayed in June 2023

The all inclusive option doesn’t include any premium beers or liquors and also doesn’t include room service.

Great location and wonderful staff. One of the servers (Veronica) was amazing! She was so sweet and went above and beyond to make us and our children feel special.

Stayed in March 2023

The building could use a facelift. The hallways and rooms have a very molding smell. Additional restaurants would be nice.

Outdoor amenities were Fabulous!! The Staff was wonderful! The were the definition of “One Happy Island”. The location is in walking distance to many restaurants and shopping places.

Stayed in January 2023

All inclusive choices were limited.

Area and location were great. People were friendly and helpful.

Stayed in January 2023

The hotel looks old and was not remodeled from the 90's at least. Buffet only available for breakfast. Dinning should be at any of the 3 restaurants with previous reserve only. If you have the all-inclusive service but forgot to reserve you will have to discuss/argue to be accepted. No courtesy water in the room, even having the all-inclusive pack. Room fridge was empty. They instruct you to get water from the faucet for the coffe maker and drink. Waiter will not offer/bring drinks on the beach . Umbrellas are all paid from USD18 to $30 a day (even all-inclusive pack). No bar or coffe shop after 1130pm. so you cannot get anything to drink after that.

Beautiful beach and great location. Breakfast was good for a selfservice buffet.

Stayed in July 2025

Nothing, everything was perfect.

Our stay was WONDERFUL. My daughter and I had the most beautiful experience. Our room was wonderful. The staff were AMAZING. Guido at the Cafe always had my morning coffee ready for me as he saw me walking up to the cafe. The hotel and the staff more than exceeded any expectations we had. Be ready to get spoiled.

Stayed in June 2025

We had connecting rooms which was a preference, however the AC was broken in the 2nd room. We called down to desk and they did not come up to fix it for a day and a half. The AC was never fixed and instead put a large fan in the room to dry the carpet from the broken AC unit. Room smelled of mildew and damp.

Perfect location for walking everywhere along the beach and restaurants across the street.

Stayed in May 2025

1. Very unfriendly staff at reception desk. Specially the manager. They seemed always annoyed. 2. No umbrellas available at the beach or pools. I paid for all-inclusive but to get an umbrella I had to pay extra $40 per day 3. Too big and impersonal. Felt like a factory

Stayed in March 2025

No room service included in my all inclusive

Location, Climate

Stayed in February 2025

DIRTY green pool by Sea rooms, entire stay. Mexican restaurant not good. Breakfast cold food when supposed to be hot.

Beachside grill restaurant

Stayed in July 2024

Our room was very outdated

Restaurants and beautiful outdoor space

Stayed in July 2024

Checking in took longer than expected....but necessary!

I did the all-inclusive! Well worth it!! Plenty of food choices & easy access!! Perfect location w/beach, hotel ocean, casino & food!!

Stayed in April 2024

The description of the resteauants was very deceiving. 2 of the restraunts were only open select days. The bar closed at 7pm. We did all inclusive and actually couldn't eat 1 night because we couldn't get a reservation.

Stayed in April 2024

Needed more choices for restaurants

Location..food..staff

Stayed in November 2023

Food was ok, full size beds were tiny and very uncomfortable. Staff was on the family and I can order one went to a Bar.

Stayed in November 2023

Beach and food

Stayed in October 2023