Reviews of ZEN88 ESPLANADE: Hotel Suite w/ Ocean/Sunset Views

Staffless check in. Just a lock box number and a code. Took a minute to sort it out as the foyer was confusing.

Great view

The whole room stank of damp. There was a section of the ceiling hidden by the curtain rail that had collapsed from damp. There was evidence that water had poured down one wall in the wet season. Not acceptable for a room costing more than $250 per night

Smoke alarm kept going off several times a day. Room was not properly cleaned, bathroom tiles dirty. Not even enough equipment to make breakfast although they did bring a toaster on request.

Could not access the property, at the desired time, then could not access the key to the property, called three times for no answer from contact details on site then i recieved a call back from an intoxicated male who refused to listen to the version of events and recommended that i have to go through the original booking site to recieve a refund . i believe this is a scam accommodation room.

Location, view, comfort.

A few things needed fixing, a constantly running tap - more than a drip, towel rack was loose, some roof and wall damage near the window - looked like a rain leak.

Ocean and sunset views from a clean and comfortable room

TV rather small

No experience

Need at least 2 keys

The position and the view

There was a musty smell or aroma to mask smoke/damp. There was a rusty patch in the pelmet area of the curtain space.

Staff are extremely helpful, particularly Aruni.

The location was okay, the person I had to call regarding the lock box etc was helpful.

The room was a little tired, I didn’t like having to go down the street around the corner for the key. The room wasn’t very expensive so I guess I shouldn’t expect more.

Location

It was not the accommodation I booked and had to wait 2 hours to access an ‘upgrade’. I sleep in one half of one bed and did not require the upgrade to extra beds or an extra bathroom although it was a blessing in the end given it helped gain access to wifi. I used the balcony for approx 15 mins in 4 days and have no idea if this was an upgrade or not. I didn’t need a balcony. The cistern surged continuously in the bathroom closest to the bedroom, I slept with earplugs There was an issue at 2.15 AM which I eventually tracked down as coming from upstairs. Given the cistern issues I incorrectly presumed there was an issue with the plumbing generally. ZEN’s reply to my concerns was a request to take a video …! At home I attend to my own repairs and I’m not in the habit of paying for the privilege to do someone else’s. Eventually, found consistent Wifi in bathroom #2 between the toilet and sink. Very noisy though as the fan came on with the light … alternatively, worked in the dark and turned up the light on the iPad screen. The lockbox instructions were either off site or on-site. Confusion reigned. Contrary to Instructions, the gate to the garbage area (around from the swimming pool), was locked. This entailed taking the garbage out of the property, into next door where the recycle bin was nonexistent. I couldn’t wait to leave.

Mattress was rubbish. Definitely needs a new plush mattress

Great location and view. Comfortable bed

Location of key pick up. Lack of servicing. A few maintenance issues within room

Location & comfort

NA

Value for money, great location

Unhelpful staff at reception desk