Reviews of ZEN Oceania - 2BR Ocean View

The location was fantastic

The amount of email messages from zen group was bombarded me with and it was so hard to find the email that had a link with the information we needed One email is enough and you should not have to search links to find where to park and pick up the key we spent 2.30 hours walk up and down trying to find how to get into it , if it was not for the security man that helped us and went out of his way to find the lock box after many phone calls that he made we would still be walking up and down We rang the phone number over and over to no avail ,no one picked up and no out of hours number It was after 9pm before we got into the unit it must be made easier it is ok for you ,because you no where things are we did not One email with the information we need is enough to send and no one wants to spent an hour looking at all the emails and checking all the links, which every time there was a link it gave a warning not to get scammed so I tend NOT to open thing like that ,make it easier and answer the dam phone However we were pleasant surprised with the unit but that night was a right off

The location was perfect and the flat was really very nice indeed, with more or less everything that you could want and very clean.

This stay was overshadowed by problems with an extra night that we had booked at the start of the trip. We were arriving around 2am and decided that we wanted to book an extra night to allow early check-in. This was all done well in advance, and a full extra day paid for. However, we were not sent the lock-box code in time to actually use it and no one answered the phone in the middle of the night, so we had to book-in to an airport hotel. The hots were very apologetic and refunded the payment for the extra night, although the refund was actually less than we paid! So the overall experience was somewhat distressing.

location

wifi did not connect to tv had to use our phone

Excellent apartment, very spacious, comfortable furnishings. Nicely equipped kitchen. Large balcony and fun views of the ocean, cruise ships and tanker traffic. Quiet location with restaurants and bars at your doorstep or within a few steps. Easy walk downtown to shop, swimming in the lagoon or wave pool a few feet from your building, highly recommend staying here.

We had a slight amount of difficulty retrieving the key from the lockbox because we were driving a tall van that couldn't fit in the underground parking. We had to walk into the parkade to get the key. But that was our fault, on the positive side there was ample and inexpensive parking in a large outdoor lot.

Beautiful and good location and great view

Would be good to have aircon on when arrived

Location was great and the apartment was spacious and clean

Some of the lights weren’t working

It was clean and comfortable.

Could do with more towel racks in the bathroom.

The apartment was well presented, clean and comfortable. It was very well insulated from any outside noise.

Would have appreciated a coffee pod machine