Impossible to say. If i could i would be nit picking

The mineral pool was something else! Breakfast was amazing overlooking the ocean. We will defiantly be revisiting this lovely resort.

Stayed in July 2025

Needed more space on vanity in bathroom

Breakfast was delicious, staff were very attentive, location of resort excellent

Stayed in July 2025

Over priced & over sold

Fantastic location Palm Cove is stunning. The breakfast & evening meal was outstanding.

Stayed in May 2025

The only thing I could say was the tiles get a little slippery on the balcony when wet and raining and there is no cover from rooms to restaurant if raining.

The facilities and staff were amazing. Location ideal. Great short break.

Stayed in December 2024

Nothing it was lovely

Beautiful and relaxing

Stayed in August 2024

Room was quite small and had a huge spa bath taking up a lot of space

Excellent position right across the road from the beach. Also excellent food and a restaurant looking out towards the ocean. Very comfortable bed. Lovely heated swimming pool with waiter service.

Stayed in July 2024

The water feature continues all night and results in excessive noise. The lighting from outside permeates through the slats and is bright all night.

Stayed in July 2024

Loved everything about this hotel. Nothing to complain about.

Loved everything about this hotel! The staff are incredible. They are so friendly and make you feel at home. The pool is fantastic and could always get a lounge chair to lie on at any time of day. The breakfast was probably the best hotel breakfast I've ever had and the lunch and dinner is also the best in Palm Cove. The signature inclusions were also a fantastic touch including the sunrise yoga (which is between the palms!), the sorbet by the pool and the canapes and punch at 5pm. They think of everything!!

Stayed in April 2024

Could do with some shad over the pool

Great attention to detail and service. Poolside butler and sorbet. Amazing a la carte breakfast with a view.

Stayed in March 2024

Can’t believe that I’m saying this, but the pool was too warm.

Very clean Staff and Management were excellent. Nothing was too much trouble.

Stayed in January 2024

Nothing

Service and friendliness of staff. Restaurant location and quality of food. Warm pool and spa. Cocktail making class. Quality bikes for use.

Stayed in September 2023

The food was average and in some cases poor, it was over priced for what it was. It was also a bit scruffy, claims to be the second best luxury hotel in Australia but large stains on the carpet when you go in doesn't set a great first impression, also the bedroom didn't feel particulary clean.

Great added extras, e.g. cocktail making, wine tasting and wonderful staff who genuinely wanted you to get the best from your stay. Lovely view from the beach facing room.

Stayed in September 2023

I was quite disappointed to arrive and not have our bags taken to the room. In fact, staff watched my partner make three trips without an offer of a porter. I understand this to be very unusual and all across the week, this small thing was more than rectified.

I loved Cedric and Michelle, no request was too much and all requests were met with a genuine desire to create a perfect experience. I loved that the wait staff were willing to learn how to make my daughters coffee, despite it being a little obscure. I also really enjoyed that The Reef House is adults only, the location is perfect.

Stayed in August 2023

The Reef House is a beautiful property, well maintained and extremely comfortable

Stayed in August 2023

At least one other meal to be included for what the cost of the stay was. My shower stall door was a bit outdated, but I'm really reaching to think of something I didn't like, as this stay was great.

the breakfast was delicious, I enjoyed the granola bowl every morning. The location was great, across from the ocean and the sunday market was a bonus. The pools were beautiful and never over crowded. The laundry room was easy to use and the staff were extremely helpful, polite, and went above and beyond to make my stay comfortable.

Stayed in July 2023

There was nothing we didn’t like

Everything

Stayed in June 2023

booking specifics so a repeat client can be confident that the room they think they will occupy is the room allocated

staff

Stayed in March 2023

Staff really looked after us. Located right across the road from the beach. Excellent restaurant with view over the water.

Stayed in September 2022

Nothing really

The staff were approachable, helpful and friendly. Complimentary sorbet around the pool , punch and canopies in the bar daily were such an unexpected surprise as were the chocolates and bubbles on arrival. Our holiday was the highlight of the last couple of years. We escaped unseasonal cold, rainy Sydney for 33 degree days and sunshine. We are definitely rebooking !

Stayed in September 2022

Fantastic service, beautiful interior, amazing views, great restaurant and relaxing atmosphere.

Stayed in September 2022

some of the staff were slightly arrogant and pre-occupied

the mineral pool, the food was nice, spacious room with large deck area

Stayed in July 2025

Insufficient staff. The resort looks tired with rotting stairs on the outdoor staircases and deteriorating and unravelling cane on chairs outside our room.

Breakfast adequate but fruit not ripe and therefore inedible . Insufficient staff so a second coffee not possible and left and went to a cafe nearby.

Stayed in July 2023

Included in the relatively high daily tariff are a series of special inclusions like wine tasting and cocktail making - that’s if you can book into one. despite seeking to book into both classes on our arrival for a 7 night stay we were told no places were available! Even though we asked to go on the waiting list we were never during our stay of a vacancy - it was only when we complained to a fellow guest at the pool one day who was going to a cocktail class that afternoon that we managed to ‘jag’ access to the cocktail making class because they told the bar tender running the course about our situation. We stayed in a beachfront apartment where the floor wasn’t cleaned for our entire stay, where the spa towels were never replaced and where the shower leaked all over the floor such that you could not use the toilet until it drained away.

The Reef House is in a fabulous location on Palm Beach and our stay included some lovely extras like afternoon canapés and free bike hire

Stayed in August 2022

Only recommendation is to have some streaming services on the tvs so we can watch some movies

Lovely staff, lovely location, lovely food!

Stayed in July 2025