Reviews of Mantra on Kent 4 stars
433 Kent St, Sydney CBD, 2000 Sydney, Australia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewgreat location, walking distance to Darling Harbour , very nice room
no restaurant or room service, breakfast overpriced.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI liked the comfy massive bed. Room was huge.
The attention to cleanliness waa poor.
Dear luv_travels35, Thank you for sharing your recent experience with us. I am sorry that the cleanliness did not meet expectations. This is not the standard we aim to deliver and I have shared your comments with our housekeeping team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to provide you with a more consistent and enjoyable stay next time. Best regards, Sanchit Gupta General Manager
Dear luv_travels35, Thank you for sharing your recent experience with us. I am sorry that the cleanliness did not meet expectations. This is not the standard we aim to deliver and I have shared your comments with our housekeeping team to… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewClose to CBD, friendly staff, big room.
Dear Selena, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Sanchit Gupta General Manager
Dear Selena, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality o… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewVery helpful and courteous staff Great accommodation
Dear Susan, Thank you for taking the time to share your feedback. We are delighted to learn that you found our team to be helpful and courteous and that your accommodation met your expectations. We sincerely appreciate your kind words and look forward to the pleasure of welcoming you back for another exceptional stay. Best regards, Sanchit Gupta General Manager
Dear Susan, Thank you for taking the time to share your feedback. We are delighted to learn that you found our team to be helpful and courteous and that your accommodation met your expectations. We sincerely appreciate your kind words and… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewRoom was a good size, clean and comfortable. Location was excellent and easy walking distance to trains, shops and darling harbour
The breakfast was not good value for money, they seemed to be short staffed and struggling to keep the food stocked up so by the time we got there after 8am, there was little left
Dear Valued Guest, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the comfort of your room and found our central location convenient for exploring the city. We’re sorry that your breakfast experience did not meet expectations. Please be assured that I will share your feedback with the team so we can make the necessary improvements. We truly appreciate your input and look forward to the opportunity of welcoming you back for a more enjoyable stay. Best regards, Sanchit Gupta General Manager
Dear Valued Guest, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the comfort of your room and found our central location convenient for exploring the city. We’re sorry that your breakfast experience… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewThe location
Dear Bonny, Thank you for your feedback. We are pleased to know that you enjoyed our convenient location and hope to welcome you back again soon. Best regards, Sanchit Gupta General Manager
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery good location in central. The room was quiet and nice, warm. (we were XX03 room) The room is dry, so laundry dries well :) There was no toothpaste or toothbrush. Take yours.
It took a long time to receive the requested items. (Towel replacement, etc.) The induction cooktop's heat is weak. It's hard to grill meat, probably intentionally set that way for safety reasons.
Dear Hahn, Thank you for sharing your feedback. We’re glad you enjoyed our central location and found your room to be quiet, comfortable, and warm. We apologise for the delay in providing requested items and for any inconvenience caused by the induction cooktop’s settings. Your comments regarding amenities and equipment have been noted for future improvements. We hope to welcome you back for an even smoother stay. Best regards, Sanchit Gupta General Manager
Dear Hahn, Thank you for sharing your feedback. We’re glad you enjoyed our central location and found your room to be quiet, comfortable, and warm. We apologise for the delay in providing requested items and for any inconvenience caused b… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIncluded everything we needed. Unusual wall art.
View of brick wall.
Dear Jeves, Thank you for taking the time to share your feedback. I am glad to hear that you enjoyed your overall stay with us and we hope to welcome you back to our hotel in future. Best regards, Sanchit Gupta General Manager
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat
Nothing
Dear Chris, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Sanchit Gupta General Manager
Dear Chris, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewAwesome location. Very good value for price.
Nothing
Dear Robert & Kirsty, Thank you for your wonderful feedback. We’re delighted you enjoyed our location and found us to be great value for the price. We look forward to welcoming you back again soon. Best regards, Sanchit Gupta General Manager
Dear Robert & Kirsty, Thank you for your wonderful feedback. We’re delighted you enjoyed our location and found us to be great value for the price. We look forward to welcoming you back again soon. Best regards, Sanchit Gupta General … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe staff were welcoming and very helpful. The position of accommodation in CBD was extremely good. Close to public transport and shopping.
MINOR complaint - No taps in sink, kettle didn't work, bedroom TV turned on when the lounge room TV was switched on. However, for the price of the apartment per night, I believe all maintenance should be A1
Dear Briggs, Thank you for taking the time to share your feedback with us. We’re delighted to hear you found our team welcoming and helpful, and that you enjoyed our central CBD location close to public transport and shopping. We do, however, apologise for the maintenance issues you experienced during your stay, including the kettle and television setup. This is not the standard we aim to deliver, and your comments have been passed on to our maintenance team to ensure they are promptly addressed. We appreciate your understanding and your kind words about our staff and location, and we hope to have the pleasure of welcoming you back for an even better experience in the future. Best regards, Sanchit Gupta General Manager
Dear Briggs, Thank you for taking the time to share your feedback with us. We’re delighted to hear you found our team welcoming and helpful, and that you enjoyed our central CBD location close to public transport and shopping. We do, howe… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewWe loved the option for dim-able lighting in the living room. It helped us a lot since we have young kids staying with us and needed to sleep early.
Unfortunately during our entire stay, one of two elevators was out of order. This made getting up and down our room quite time consuming, and added a level of difficulty for a large group of traveller like us.
Dear Sarucha, Thank you for your feedback! We're delighted to hear you had a good time and that our accommodating team helped make your stay more comfortable—especially with young kids. We sincerely apologise for the inconvenience caused by the lift being out of order during your stay. We understand how challenging this must have been, particularly for a large group. While both lifts are now operating as normal, we're also investing in two brand-new lifts, currently in the manufacturing stage. Once installed, they will significantly enhance the experience for all our guests. We truly appreciate your patience and understanding, and we hope to welcome you back again in the future. Best regards, Sanchit Gupta General Manager
Dear Sarucha, Thank you for your feedback! We're delighted to hear you had a good time and that our accommodating team helped make your stay more comfortable—especially with young kids. We sincerely apologise for the inconvenience ca… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGreat location good size rooms
Little old could do with a makeover
Dear Adam, Thank you for your feedback and for highlighting our great location and spacious rooms. We are excited to share that we have some fantastic upgrades underway to further enhance our guest experience. As part of these improvements, we are installing brand new TVs in all rooms this month, equipped with Chromecast streaming capability – so you can enjoy your favourite content just like at home. We look forward to welcoming you back soon so you can experience the changes firsthand! Best regards, Sanchit Gupta General Manager
Dear Adam, Thank you for your feedback and for highlighting our great location and spacious rooms. We are excited to share that we have some fantastic upgrades underway to further enhance our guest experience. As part of these improvement… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewGreat location and facilities.
Shame only one elevator was working.
Dear Stephen, Thank you for your kind feedback. We're delighted to hear you enjoyed our great location and facilities, and that you would consider staying with us again. We sincerely apologise for the inconvenience caused by only one working lift during your stay. Please know that we are investing in brand new lifts, which are currently in the manufacturing stage, to improve the experience for all our guests. We truly appreciate your understanding and look forward to welcoming you back in the future. Best regards, Sanchit Gupta General Manager
Dear Stephen, Thank you for your kind feedback. We're delighted to hear you enjoyed our great location and facilities, and that you would consider staying with us again. We sincerely apologise for the inconvenience caused by only one work… Show more