Reviews of Deluxe studio at Mantra
43B Knuckey Street, Darwin CBD, 0800 Darwin, Australia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewSuper easy, nice pool, gym was small but good for what I needed. Short walk to everything, coffee shop downstairs, lovley hosts
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent.
Checking in was a nightmare! At no stage during the booking process were we made aware that we were booking a privately owned accomodation, so we thought we had booked at the Mantra. It was never mentioned that we would be emailed checking in information. We arrived at the Mantra and the reception staff were unhelpful to the point of rudeness. We walked around the block looking for an alternate entrance with no success and phoned the number on our booking confirmation three times over the course of an hour and got no reply. Another couple sitting in reception overheard our conversations and said they had had the same experience and that they had been emailed details of how to access the key boxes three days before check in. This was the first time we had heard that key boxes were involved. I checked all my emails from booking.com and there was nothing there. I even checked the bin in case I had deleted something in error. We had been in the bush so without wifi the day before, so in desperation, I set up a hotspot via my phone to check for any new emails and there was an email sent at 5.44pm the night before giving the information we needed. Surely in a location like Darwin it could be expected that people may be coming from remote locations without access the wifi. All this stress could have been avoided if booking.com had informed us that we had booked a privately owned apartment and that the owners would be sending us check in information. From the owners side, the should have made contact much earlier, perhaps at the time of booking. We totally understand that they owners don’t want to give out codes for the key boxes and far in advance, but just letting us know that they would be sending this information closer to check in would have been very helpful. I have to say, that once she realised they problems we had faced, the owner was very apologetic and even paid for our breakfast at the cafe as compensation which was appreciated.
Thanks Irene for rating us! We do our best to provide an excellent service and we can’t rely on the reception people as they work for Mantra directly. It is a shame that you didn’t receive our text messages sent directly to your phone with all our information. A second person from our team also texted you to inform you that the room was ready before 2 in case you guys wanted to do an early check in. We always use two different ways to provide all information to avoid this type of inconvenience (private number and email) and this is actually the first time a guest doesn’t receive our text messages coming from two different numbers. Happy to hear that you enjoyed the breakfast. Always welcome to come back.
Thanks Irene for rating us! We do our best to provide an excellent service and we can’t rely on the reception people as they work for Mantra directly. It is a shame that you didn’t receive our text messages sent directly to your phone wit… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe location was great. Room was big. Bed was really comfortable. Shower was excellent Great communication from owner
Nothing
Thank you for rating my property, Jason. I’m glad you enjoyed your stay. Always welcome to come back.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe room is quiet and has everything I required for a 3 night stay. There are a few good places to eat (breakfast or dinner) within 2 minutes walk. The checkin process was simply and it was very well explained. The hosts were very friendly and accommodating.
All good
Thanks Mark for rating our property. I’m glad you enjoyed your stay. Always welcome to come back.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewVery quiet and comfortable room
Thanks for rating our property! We have added the two bowls upon your request. 😊 Always welcome to come back.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe place is in a great location, quiet and very clean. The owner is very easy to get in touch with, if needed.
Thanks Denise for your feedback! We are glad you enjoyed your stay. Feel welcome to come back.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewKatheryn was spot on with communication and flexible with check-in. The apartment was pristine, roomy and homely. It is on the same level as the pool and gym which is superb. It is in a great part of town so we could walk to plenty of attractions but it was quiet. The bed and bedding is A1 quality too!
Thank you Brett for taking the time to rate my property. We will continue to do our best to provide the best service possible to our guests. Always welcome to come back!
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewWell presented
Nothing
Thank you for rating my property. I’m glad you enjoyed your stay. Always welcome to come back!
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewGreat location very central and quiet
Thank you for your feedback! We will continue to do our best to offer a great service to our guests. Always welcome to come back!
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewLocation, value for money, host
Thanks for your review! I’m glad you enjoyed your stay in our property. Always welcome to come to back.
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewPerfect for a solo stay to attend a conference. The hosts were extremely kind checking in regularly, the instructions were clear, and the place was fantastic. Really appreciated the teas etc!
N/A - everything was as expected.
Thanks for your review! Always welcome to come back. We will continue to do our best to help our guests enjoy their stay at our place.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewGood location. Clean and tidy.
No hair dryer. TV a little small. No top sheet. Only one doona- suggest other lighter options.
Hi Peter! Thanks for booking with us. The hair dryer was in the closet as there is not much space in the bathroom to place it, T.V. size can be seen on the pictures I displayed of my room and top sheets are tucked in to make the bed look neater, they just need to be pulled out. You should have messaged me about it, I do my best to reply as soon as I can. I have even bought band aids and wipes for a guest who had a little incident before checking-in. Always do my best to offer the best service possible.
Hi Peter! Thanks for booking with us. The hair dryer was in the closet as there is not much space in the bathroom to place it, T.V. size can be seen on the pictures I displayed of my room and top sheets are tucked in to make the bed look ne… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewComfortable and clean room. Property owner easily contactable and very quick to respond to any queries. Really nice pool with sun loungers and views over the CBD.
WiFi in the room would be our only suggested improvement.
Thanks for your feedback. I’m glad you enjoyed your stay. We do have WIFI, you should have requested access to it. Always welcome to come back.
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewShower head was terrific. Location was good. Bed was comfy. Liked the peppermint tea.
Chairs were not that comfy, would have preferred a bigger cup for my morning cuppa, the smell as we got into the room hallway was way too strong.
Thanks for your review Grant, we will have a look at those aspects you mentioned to see how we can improve our service.
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 October 2024 · Stayed in September 2024
Verified reviewReviewed: 28 September 2024 · Stayed in September 2024
Verified reviewClean well located good lighting. At one stage I left my keycard in the room. Owner Kathleen had a spare dropped off to me within 15 mins. Incredible service over & above
Nil
Thank you Thomas! I’m glad you enjoyed your stay at our place. Always welcome to come back. Great guest!