Reviews of Heart of Glen Waverley Pool Gym Parking
3150 Glen Waverley, Australia
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Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewApartment was airy and beds were comfortable. Great location for shops and restaurants and transport. The apartment required a few items such as shower gel and shampoo etc. The previous apartment I rented in Sky Garden had large bottles of shower gel and shampoo in both bathrooms. We had to buy cleaning products and bin bags. Would expect that as part of the price being charged!
HI Gaya, thank you for choosing to stay with us! We're glad to hear that you enjoyed the apartment's location and comfort. We apologize for the missing amenities, and we appreciate your comments on this. A complimentary welcome pack will be provided that includes several single-use items to get guests started. For extended stays, guests will need to bring extra provisions. We will look into this matter with the team. We look forward to have you again! The AirKeeper Team
HI Gaya, thank you for choosing to stay with us! We're glad to hear that you enjoyed the apartment's location and comfort. We apologize for the missing amenities, and we appreciate your comments on this. A complimentary welcome pack will b… Show more
Reviewed: 6 January 2025 · Stayed in December 2024
Verified reviewReviewed: 15 June 2024 · Stayed in June 2024
Verified reviewGreat location and very comfortable with everything at your door step.
Easy to access amazing will stay there again.
Dear Trudy, your review put a smile on our faces! We're thrilled you had a great time. Remember, you're always welcome back to make more memories. Best wishes, The Airkeeper Team
Reviewed: 7 February 2023 · Stayed in January 2023
Verified reviewNew apartment so it was clean and comfortably fit family if 4. Nice pool (once we found it!)
Accessing the key was difficult as a car was parked in front of the lock box in an alleyway. Then parking a nightmare as the advertised parking as "free public parking on site" didn't exist as they had not given us an access key to the parking underneath the shopping centre. Took us 5hrs to sort our car somewhere. Very unhelpful on the phone as 3rd party who didn't know the apartment. Each day to get in and out of the carpark we had to buzz security (couple of times waited excess 20min for security reply). We had to unwrap plastic off all the appliances etc in the unit. The unit was new and clean but they clearly had not given a good enough test run for a family to stay in comfortably. I have made multiple requests for compensation for parking for our expensive stay but my only reply is your concerns have been forwarded to our team.
Dear Trina, Thank you for sharing your feedback on your recent stay with us. We apologise for the difficulties you experienced during your stay, particularly with accessing the parking. We understand that these issues caused frustration and inconvenience, and we are terribly sorry this had an impact on your stay. We have reviewed your feedback and have taken steps to update our information and procedures to ensure a smoother check-in process for our future guests. Additionally, we have addressed the parking situation and have worked to improve communication and response times. As our first guests, we appreciate your patience and understanding as we continue to refine our processes. Your feedback is invaluable in helping us enhance the experience for our future guests. We truly hope to have the opportunity to welcome you back again in the future. Best regards, The AirKeeper Team
Dear Trina, Thank you for sharing your feedback on your recent stay with us. We apologise for the difficulties you experienced during your stay, particularly with accessing the parking. We understand that these issues caused frustration an… Show more
Reviewed: 12 January 2023 · Stayed in January 2023
Verified reviewexcellent location
management
Siavash, thanks again for staying with us and for taking the time to leave us a review and we really appreciate your feedback. We hope to see you again one day. All the best till then. The Airkeeper Team