Reviews of DoubleTree by Hilton Esplanade Darwin 4 stars
116 The Esplanade, Darwin CBD, 0800 Darwin, Australia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location, loved the terrace by the pool, great breakfast, good variety of food and wine at the restaurant, staff were friendly and helpful.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable
I’m undergoing works scaffolding around the front.
Dear Kym, Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin. We are so pleased to hear that you found our location convenient and appreciated the cleanliness and comfort during your stay. We understand that the ongoing construction may have impacted the overall ambiance, and we sincerely appreciate your patience and understanding during this period. These improvements are part of our ongoing commitment to improving our guest experience, and we look forward to welcoming you back to enjoy the completed upgrades on your next visit. Thank you once again for your valuable feedback and for choosing to stay with us. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Kym, Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin. We are so pleased to hear that you found our location convenient and appreciated the cleanliness and comfor… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified review34 metre pool so I could do my laps
Nothing - it was great
Dear Nicole, Thank you very much for taking the time to share your rating and experience with us. We are delighted to hear that you enjoyed your stay and appreciated our prime location and amenities. Providing a comfortable and memorable experience for our guests is always our top priority, and we are glad to have met your expectations. We look forward to welcoming you back to DoubleTree by Hilton Darwin in the near future and provide you with another enjoyable experience. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Nicole, Thank you very much for taking the time to share your rating and experience with us. We are delighted to hear that you enjoyed your stay and appreciated our prime location and amenities. Providing a comfortable and memorable… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation was good and the bed was very comfortable. Staff at the reception was very nice.
Service at the pool bar could be improved. Several times we ordered from the pool or from room service and we always had to go to the bar or call for them to pick up the order. Kind of defeats the purpose of ordering with a QR
Dear Ameixinha, Thank you for taking the time to share your feedback. I am glad to hear that you enjoyed your stay and appreciated our convenient location. Its wonderful to know that our reception team made a positive impression. However, I apologize for the inconvenience you experienced with the pool bar and room service ordering process. Your comments regarding the ordering system have been noted, and we will be reviewing them to improve the efficiency and convenience of our service. We truly appreciate your valuable feedback and look forward to the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards, Todd Grierson Cluster General Manager
Dear Ameixinha, Thank you for taking the time to share your feedback. I am glad to hear that you enjoyed your stay and appreciated our convenient location. Its wonderful to know that our reception team made a positive impression. However… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewStaff very accommodating Laura was very helpful
Nothing comes to mind
Dear Michael, Thank you for taking the time to share your feedback. I am pleased to hear that you enjoyed your stay and found our team, particularly Laura, to be accommodating and helpful. We truly appreciate your kind words and look forward to welcoming you back to DoubleTree by Hilton Darwin in the near future. Kind regards, Todd Grierson Cluster General Manager
Dear Michael, Thank you for taking the time to share your feedback. I am pleased to hear that you enjoyed your stay and found our team, particularly Laura, to be accommodating and helpful. We truly appreciate your kind words and look forwa… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewRoom was very comfortable..we had a complimentary upgrade to suite which was great. Having 2 toilets was a bonus. The pool was awesome & buffet breakfast was great every morning.
Breakfast was great except the scrambled eggs were not good at all.
Dear Kathy, Thank you for taking the time to share your experience about your recent stay at DoubleTree by Hilton Esplanade Darwin. We are delighted to hear that you had a relaxing stay with us. Providing a comfortable and enjoyable experience is always our goal, and its wonderful to know that your time with us met those expectations. We truly appreciate you choosing to stay with us and look forward to welcoming you back in the future. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Kathy, Thank you for taking the time to share your experience about your recent stay at DoubleTree by Hilton Esplanade Darwin. We are delighted to hear that you had a relaxing stay with us. Providing a comfortable and enjoyable experi… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewMy favourite place to stay in Darwin for business. Everything is very efficient and the hotel has a great pool with bar with a well times happy hour, fast and easy breakfast set up and the rooms are very quiet and cool. Also the parking set up is good albeit some work going on in that area on this visit. Given the flight regime to and from Adelaide, the later check out of 12pm at any Doubletree works great here for me. It gives me a base for the day when I fly back late and allows somewhere to do some work and calls instead of just a cafe.
Just starting to look a little dated but I see an upgrade is underway just as I checked out. The breakfast is a big lacklustre but I can see they are trying to add some interest to it. The front desk can be slow service. Foxtel wouldn't kill them especially to watch AFL content
Dear Ben, Thank you for taking the time to share your detailed feedback. We are delighted to be your preferred choice for business travel and truly appreciate your recognition of our facilities and service. It’s great to hear that the extended checkout time accommodates your schedule. We truly value your constructive feedback regarding areas for improvements. As we are currently undergoing property upgrades, we are confident these improvements will further improve our guest experience. Thank you once again for your continued support. We look forward to welcoming you back to DoubleTree by Hilton Darwin soon. Kind regards, Todd Grierson Cluster General Manager
Dear Ben, Thank you for taking the time to share your detailed feedback. We are delighted to be your preferred choice for business travel and truly appreciate your recognition of our facilities and service. It’s great to hear that the exte… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe breakfast and variety was excellent,
The noise of construction on a week day morning. Some of the towels were tattered and sheeting was stained
Dear Marcelle, Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin. We are pleased to hear that you found our location convenient, enjoyed the breakfast variety, and appreciated the service provided by our team. We sincerely apologize for the inconvenience caused by the construction noise and the condition of towels and linens during your stay. Please be assured that your feedback has been shared with the relevant teams, and we are taking steps to address these concerns promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Marcelle, Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin. We are pleased to hear that you found our location convenient, enjoyed the breakfast variety, and appr… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewGreat spot, little expensive but we enjoyed our stay!
Dear Adam, Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin. We appreciate your comments, and we are glad that you had an enjoyable stay at the hotel. Thank you for your review. We look forward to the opportunity to welcome you back to DoubleTree on a future occasion. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Adam, Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin. We appreciate your comments, and we are glad that you had an enjoyable stay at the hotel. Thank you for y… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation was good as was the pool area
$540 a night to stay yet there was- No after hours room service? No free internet? No complimentary water (but the tags were in the room)? No sign of the magic “cookies” that are spruiked about on the in room TV - do they even exist? Had to ask 3 times for a spare blanket? No courtesy bus to and from the airport? Room cleaning was sub standard for $540 a night
Dear Gary, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we want to extend our sincere apologies. This is certainly not the level of service we aim to provide, and we understand how disappointing this must have been. Please be assured that your comments have been shared with the relevant teams for immediate review and action. We sincerely appreciate you bringing these concerns to our attention, as it helps us identify areas for improvement. Your feedback is incredibly valuable to us, and we hope to have the opportunity to welcome back in the future for a more enjoyable stay. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Gary, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we want to extend our sincere apologies. This is certainly not the level of service we aim… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewHouse keeping staff were so good
The price of cocktails even during happy hour , but $22.00 if bit over top up the road $5.50 for l/lime and bitters and 12.60 for Aperol/spritz in happy hour up the road . The poster in lifts 1cocktail $18.00 or 2 for $32.00 don’t exist (see Staff)
Dear Gayle, Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed your stay, and especially pleased that our housekeeping team made such a positive impression. Your kind words will be certainly shared with them. We are sorry to hear of your disappointment regarding cocktail pricing and the promotional signage. We understand how important clarity and value are to our guests, and we regret any confusion this may have caused. Your comments have been shared with the relevant team to ensure that promotional materials are accurate and consistently communicated. We truly value your insights, as it help us continue to improve our guest experience. We look forward to the opportunity to welcome you back to DoubleTree by Hilton Esplanade Darwin in the near future. Warm regards, Todd Grierson Cluster General Manager
Dear Gayle, Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed your stay, and especially pleased that our housekeeping team made such a positive impression. Your kind words will be certainly shar… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewNot much - pool was nice
Air Conditioning didnt work - technician said he has advised reception we should change rooms. Went to reception lined up forever was told no rooms (on line booking apps had heaps available). Requested manager - had to wait another half hour eventually got a room (better than one booked). In that room the deadlock was coming off its hinge and didnt work, the other door lock also didnt work. There is no security on access to each floor. Room service didnt leave towels one day. There is no housekeeping number only reception who are run off their feet - mostly only one person and large queues so have to queue up for the smallest question/problem. Pool area was nice but often no towels - again understaffed as there were plenty of used towels on the deck chairs which were never collected (there is a towel drop off point but most people didnt use it)
Dear Paul, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations and for the inconvenience you encountered during your time with us. While we are pleased you enjoyed the pool area, we deeply regret the issue caused by the malfunctioning air conditioning, the delay in room reassignment, the condition of the locks , and lack of towels . Please be assured that your concerns are taken very seriously and will be reviewed with our management team to ensure they are addressed promptly. Your feedback is invaluable in helping us identify areas for improvement. We sincerely appreciate you bringing these matters to our attention . We truly value your input and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Paul, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations and for the inconvenience you encountered during your time with us. While we are pleased you enjoyed… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewPleasant, nice restaurant
Characterless
Dear Eric, Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant stay with us. Your feedback is invaluable to us, and we look forward to welcoming you back to DoubleTree by Hilton Darwin in the not-too-distant future. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Eric, Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant stay with us. Your feedback is invaluable to us, and we look forward to welcoming you back to DoubleTree by Hilton Darwin in … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewTHE ROOM WAS NEXT TO MY ROOM AND I WOKE UP 4 TIMES A NIGHT FROM THE NOISE. MY COWORKERS WERE PUT IN A ROOM WITH 1 BED, AND SHARED IT FOR 4 NIGHTS BEFORE I WAS ABLE TO MOVE THEM AFTER MAKING REQUESTS FOR INDIVIDUAL BEDS.
Dear David, Thank you for taking the time to leave some feedback regarding your recent stay at Doubletree by Hilton Esplanade Darwin. I am truly sorry to hear about the noise disturbances during your stay and the inconvenience your co-workers faced with their room assignment. We understand how important a restful night’s sleep is, and I regret that noise disrupted your rest on this occasion. We will be reviewing our room allocation procedures and considering ways to better manage noise levels to ensure a more comfortable environment for all our guests. Regarding the bedding arrangement for your co-workers, I sincerely apologize for the oversight and the delay in resolving the issue. This does not reflect the standard of service we aim to provide, and we are taking steps to improve communication and ensure room preferences are handled more attentively. Your feedback is invaluable, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future. Warm regards, Todd Grierson Cluster General Manager
Dear David, Thank you for taking the time to leave some feedback regarding your recent stay at Doubletree by Hilton Esplanade Darwin. I am truly sorry to hear about the noise disturbances during your stay and the inconvenience your co-work… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe breakfast was good with a full range of choices.
Atmosphere in hotel is OK
Dear Benjamin, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed the breakfast and appreciated the range of options. Your comments are important to us as we continue working to improve our guest experience. We truly appreciate your visit and thank you once again for your valuable input. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Benjamin, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed the breakfast and appreciated the range of options. Your comments are important to us as we continue working to improve our guest exper… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe staff were incredible
The towels were very old and frayed. No milk on 3 days and it was necessary to go down to the dining room and ask for milk for the room which you then took back upstairs.
Dear Judy, Thank you for taking the time to share your experience regarding your recent stay at DoubleTree by Hilton Esplanade Darwin. We are pleased to hear that our team made a positive impression—providing a warm and welcoming atmosphere is something we take great pride in. We are very sorry to hear about the issues you experienced with the towels and milk, and we truly appreciate you bringing this to our attention. Your feedback is incredibly valuable, as it helps us identify areas for improvement and ensure a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay. Kind regards, DoubleTree by Hilton Esplanade Darwin Team
Dear Judy, Thank you for taking the time to share your experience regarding your recent stay at DoubleTree by Hilton Esplanade Darwin. We are pleased to hear that our team made a positive impression—providing a warm and welcoming atmospher… Show more