On arrival the room was not cleaned properly. (Once notified the staff came and fixed the issue). The lounge was so dirty and badly stained we had to put a sheet over it. The beds were uncomfortable and could feel the springs in them. The dishwasher was broken and bottom shelf would slide.

Great view from the 2 bed apartment and location was convenient. The staff were prompt in responding and dealing with the issues we had during our stay

Stayed in July 2025

Location, very dated

Spacious

Stayed in July 2025

We couldn’t find any extra blankets in the main bedroom. It was cold and the AC was blowing cool air out, turned it off because we couldn’t put it on a warm setting. Batteries were flat in one of the tv remote control.

The unit was comfortable Clean Great view and two car parks

Stayed in June 2025

Cleanliness. Wet, soiled marks on the carpet.

Location

Stayed in June 2025

They are a contactless resort. One toilet would not work and when we texted the property they did not fix it during our stay, so the kids had to use our ensuite to toilet and their toilet had urine left in it the entire stay as the toilet would not flush. The spa did not work. The lounge was dirty with stains that had not even been attempted to be cleaned.

The size of the room was amazing, the location was great

Stayed in April 2025

The bathroom was dirty. Grout was very dirty and we killed two cockroaches in the bathroom at night. The beach access was flooded due to rain the night before so we had to drive to another beach. Towels had stains on it too

The apartment was good. It had two full bathrooms and a washing machine dryer.

Stayed in May 2025

The room was not cleaned in time so I had to ask for another room as it was a long wait for cleaners. To be fair we were upgraded to beach veiw room for the inconvienience

Beach view was lovely from balcony and a very short walk to the clean sandy beach. If I was a surfer 🏄‍♂️ the waves were perfect.

Stayed in May 2025

The units are very old and run down, Not entirely clean

The location is good

Stayed in April 2025

The apartment we were allocated did have a couple of flights of stairs to gain access & is a 2 storey apartment too. It was ok for us but is something to consider if carrying luggage upstairs may be difficult for you or if you may have issues with stairs.

Location is great, it has beach access & is close to the freeway. The beds were comfy & had a nice Seaview.

Stayed in April 2025

The privacy screening for the ensuite was useless. Too short in length and too small in width for the space, so literally offered no privacy. Suggestion, fitting a wooden plantation screen shutter offers privacy for the guest, as the bedroom also has a footpath directly outside. Guest using ensuite needs to close both the fabric screen and the bedroom blinds to use ensuite.

A good resort to break up the long 10 hour drive to the Gold Coast. We were assigned room 49. Only 2 wine glasses and 2 martini glasses stocked in the kitchen cupboard. With four adults booked in, definitely need to add more glassware in the kitchen. We laughed at the small "privacy" curtain in the bedroom which literally did not cover the ensuite bathroom window space, so when using the bathroom guest is completely visible, need to close the bedroom window blind as there is a public walkway outside bedroom; people both in the room and outside the room can see guest using the bathroom. It needs a wooden shutter screen fitted properly, not a too small for the space piece of fabric. We ordered a local pizza delivery which was excellent with easy delivery. Note: Did not realize that 'Sapphire Beach' is so dangerous, got swept into the surf fully clothed when taking a short stroll along beach before checking out.

Stayed in April 2025

Can see the water from the balcony, short walk to the beach.

The apartments are spacious and furnished reasonably. However we had air conditioner issues it smelt like gas or mould so we had to turn it off then spent the night sweating. There is something in the apartment that beeps on a consistent and regular basis, maybe an air quality monitor or something there is one upstairs and one down. The beeping kept waking us up it wasn’t the best night sleep at all between the beeping and no aircon

Stayed in March 2025

Would be nice if you had the restaurant etc open but fortunately there are plenty of options nearby.

Great location, room was just right and pool is fantastic.

Stayed in February 2025

Dishwasher and washing machine both didn't work and when you're paying extra for a family apartment so you have those amenities it's disappointing they weren't usable

Self check in and out Text number for any issues/questions

Stayed in February 2025

The resturant was not operating but this was not disclosed when booking.

Ocean views were nice.

Stayed in January 2025

Possibly remove and replace coffee table quiet an unsafe item when travelling with children though mine are older the moving glass top was no ideal

Location Easy access go facilities

Stayed in January 2025

I was hearing strange sounds in the house, like the sound of something falling or doors banging.

Stayed in January 2025

Cleanliness was a bit light on. Dirty dish in cupboard, old shampoo bottle top in master ensuite. Musty smell on arrival. Rang hood appeared out of alignment.

Nice location.

Stayed in January 2025

The motel has no reception - has changed to a PIN code upon arrival. This is fine but not advertised when booking. There are numbers provided to call/text if any issues but obviously nothing will be rectified quickly with no staff on site. Some of our amenities were not in working order (dryer, dishwasher, oven didn’t work well)

Nice enough room, ageing but clean. Not a lot of staff around but the cleaner we did see was very helpful and friendly. Great location with a view of the ocean and a short walk to the beach. Small shop/servo close by to get essentials and a short drive to city centre.

Stayed in January 2025

The property was a little run down and old. It could be renovated but they've done the best with what they have

It was comfortable and clean

Stayed in January 2025

the view depends a bit on where you are located in the resort.

Fair appartment. Not too big but all you need is there. Good facilities and close to the beach. parking space just next to the appartment.

Stayed in December 2024

The sofa bed were very old and uncomfortable . The bathroom jacuzzi were not functioning.

Property was good

Stayed in December 2024

Toilets

Location

Stayed in December 2024

Hard to find room ,room small. Had to program TV to pick up any channels

Stayed in October 2024

Very tired interior

Beautiful view

Stayed in August 2024