7.8

Reviews of Hotel Stierer

Ramsau 90, 8972 Ramsau am Dachstein, Austria

  • Marius

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    The place where the hotel is , is absolutely mind blowing! Very beautiful view!

    The room will do with a bit of renovation, the walls had stains , the bathroom had spider webs on the walls.

  • Anonymous

    Reviewed: 28 August 2025 · Stayed in July 2025

    Verified review

    The location is superb.

    The room was very basic, lacking a space to put/store your toiletries such as a shelf or cupboard. The restaurant wasn’t great either.

  • Kulbhushan

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
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  • Žilić

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review
  • Karzan

    Reviewed: 6 August 2025 · Stayed in July 2025

    Verified review

    We had a very disappointing stay. The hotel charged unexpected fees at check-out, claiming the children's ages weren’t properly provided, even though they are saved in our Booking.com account. The worst part was the rude and aggressive behavior at reception. Staff showed no professionalism and treated guests based on passport names, with an attitude of “pay and leave.” It felt like a bait-and-switch tactic: attract customers with a good price, then demand more money later. We didn’t feel welcome and will not return. Booking.com should monitor hotels that treat guests this way.

    Property response:

    Dear Karzan, Thank you for your feedback. We are truly sorry to read that your stay did not meet your expectations. We always aim to accommodate our guests and to communicate our policies clearly. In your reservation, the children’s ages were entered as “0 years.” We base our rates on the information provided in the booking details, and if children are older than stated, the price must be adjusted accordingly. This is standard practice in the hotel industry and is also reflected in our booking terms. We strive to be flexible whenever possible, but accurate age information is essential to ensure correct pricing for all guests. We regret if our explanation at reception was perceived as unfriendly — this was never our intention. We will review this situation internally to ensure that communication remains clear and professional. We appreciate your feedback and wish you all the best in your future travels. Kind regards, Lukas Hotel Stierer

    Dear Karzan, Thank you for your feedback. We are truly sorry to read that your stay did not meet your expectations. We always aim to accommodate our guests and to communicate our policies clearly. In your reservation, the children’s ages … Show more

    Hotel Stierer
    10 August 2025
  • Miroslav

    Reviewed: 25 July 2025 · Stayed in July 2025

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  • Marianne

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review
  • Jan

    Reviewed: 2 July 2025 · Stayed in June 2025

    Verified review
  • Miculis

    Reviewed: 17 June 2025 · Stayed in June 2025

    Verified review
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  • Tihomir

    Reviewed: 14 May 2025 · Stayed in February 2025

    Verified review
  • Vladimír

    Reviewed: 7 April 2025 · Stayed in March 2025

    Verified review

    OK, very sufficient

    Missing the door between rooms is only a small discomfort

  • Svend

    Reviewed: 11 February 2025 · Stayed in February 2025

    Verified review

    It was right in the area with snow and a fantastic view to the mountains. Everything was OK considering it is a skiing area. We were there to visit a friend not skiing. But a nice hotel and nice staff. Nothing to complain about.

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  • Danilo

    Reviewed: 31 December 2024 · Stayed in December 2024

    Verified review

    We had a pleasant stay. The location is great, right near the slopes for Langlaufen. The staff is friendly, polite, and try to do their best to make sure you are satisfied. The room was clean and larger than average. The wellness area has a Finnish sauna, an infrared, and a steam cabin (the latter was out of order during our stay). At arrival we got a winter card, for discounts for the slopes. The receptionist was friendly, explained everything, and let us check-in 1h before checking time. The guy serving breakfast and dinner was amazing, never stopped working from early breakfast to late dinner, and he was always super-friendly. Contrary to some other reviews, I found the dinner OK. Sure, it's not a Michelin restaurant, but it's also not bad quality as some reviews hint. There is plenty of parking space.

    No big complaints. The temperature in the room could be optimized, it was borderline cold, even with the heating at max level. The hotel has three floors without elevator. This might be a problem for elderly or with large luggage.

  • Jirka

    Reviewed: 19 December 2024 · Stayed in December 2024

    Verified review

    We really liked the accommodation, the room, the wellness, the breakfast is cooked quite well at the hotel. There is a possibility of storing skis and drying ski boots. Overall, I rate the accommodation very well in terms of price and quality for the Ramsau area.

    We liked everything.

  • Aleksandar

    Reviewed: 9 December 2024 · Stayed in December 2024

    Verified review
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  • Zlotowlosa7

    Reviewed: 25 September 2024 · Stayed in September 2024

    Verified review

    Comfy rooms, super clean, with a view. The breakfast was ok, the parking is huge, the wifi worked well.

    They seem to be dogfriendly but they charge 30euros per 1 dog per night (for extra cleaning, so we were told) even if our dogs slept on the balcony and not in the room. We learnt about the extra charge only in the morning when paying the bill (we didn't see the message that was sent to us by email since we were driving all day long). We paid 60 euros per 1 person and half of it per 1 dog which is a crazy amount of money giving the fact that our dogs didn't even actually stay in the room and there is nothing they should clean after. For 60euros for 2 dogs they should throw all the bed linen away and buy new ones - which I honestly doubt they will do. We don't mind paying extra for dogs but 30euros is greedy!

    Property response:

    Hello Iwona, many thanks for your review. We are deeply sorry about the your experience. Our hotel is a pet friendly place and we consider it as a significant advantage to our local competitors. Additional costs of cleaning require us to charge a pet fee of 30 EUR/pet/stay. The additional costs for pets are transparently mentioned on our Booking.com page as well on our web page. The guest has the option to decide whether to come with his pets or not. We hope, you visit us in the future with your pets. Regards Hotel Stierer

    Hello Iwona, many thanks for your review. We are deeply sorry about the your experience. Our hotel is a pet friendly place and we consider it as a significant advantage to our local competitors. Additional costs of cleaning require us to ch… Show more

    Hotel Stierer
    26 September 2024
  • Svitlana

    Reviewed: 19 September 2024 · Stayed in September 2024

    Verified review
  • Ehmsen

    Reviewed: 26 August 2024 · Stayed in August 2024

    Verified review

    Great location. Good breakfast. Friendly staff. Very clean.

    Tax was not included so had to be paid separate. That came as a surprise.

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  • László

    Reviewed: 24 August 2024 · Stayed in July 2024

    Verified review

    Kind staff, clean rooms. Breakfast included. There is a playing room for kids with toys and XBOX. Ski lift and camping are not far. Ideal for families.

  • Paladi

    Reviewed: 5 August 2024 · Stayed in August 2024

    Verified review
  • Gedrutia

    Reviewed: 1 July 2024 · Stayed in June 2024

    Verified review

    the view from our balcony! gentleman who worker at the bar/restaurant was super nice :)

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  • Andrea

    Reviewed: 28 June 2024 · Stayed in June 2024

    Verified review
  • Mohamad

    Reviewed: 21 June 2024 · Stayed in June 2024

    Verified review
  • Darius

    Reviewed: 4 June 2024 · Stayed in June 2024

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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