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Reviews of Bergresort Gerlitzen by ALPS RESORTS

Kanzelhöhe 8, 9521 Treffen, Austria

#1 of 28 hotels in Treffen

Guests' Choice

Review score

Based on 91 apartment reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.3

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.9

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 31 July 2025

    10
    I recommend it 100%
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 8 nights
    • Submitted via mobile

    Location (resort is located at an altitude of 1500m and You can reach it only via 9km mountain road Gerlitzenstrasse, so this might be a disadvantage for some people)

    Very kind and helpful personnel Great place for families with kids Comfortable beds Well equipped apartments Location (for us)

    Stayed in July 2025

  • Reviewed: 25 July 2025

    10
    A wonderful, relaxing time in mid-July in an excellent apartment surrounded by beautiful nature.
    • Leisure trip
    • Couple
    • Apartment with one bedroom
    • Stayed 6 nights

    The one-bedroom apartment was spacious, very clean and well equipped. The hotel staff was helpful and accommodating going above and beyond taking care of us. The resort is situated in wonderful nature and has 7 hiking trails in its surroundings ranging from very easy to demanding all offerning fantastic views of Carinthia and beyond. The chair lift can take you to the top of the mountain or down to the village of Treffen and a lot of interesting sights are half an hour drive away (takes about 15 minutes to drive from the resort to Treffen which is at the bottom of the mountain). We stayed in mid-July and there weren't many guests at the resort making for a very relaxing holiday - exactly what we needed!

    Stayed in July 2025

  • Reviewed: 20 July 2025

    9.0
    Superb
    • Couple
    • Apartment with one bedroom
    • Stayed 7 nights
    • Submitted via mobile

    Hungarian speaking staff members, pleasure temperature in hot summer

    Stayed in July 2025

  • Reviewed: 5 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 2 nights
    • Submitted via mobile

    Noisy room next to us. Loud music

    Friendly

    Stayed in March 2025

  • Reviewed: 10 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 4 nights
    • Submitted via mobile

    There are no shops nearby, so make sure to bring everything you need. You can buy coffee capsules at the reception. The hotel is somewhat confusing, functioning like a maze. It could use better signage. There are no changing cabins at the pool.

    The apartments are comfortable, modern, and clean. The ski room is tidy and practical, with access points. The slope is just a few minutes away by ski and about ten minutes on foot. An additional plus is the spacious garage. The stuff is very polite

    Stayed in March 2025

  • Reviewed: 4 March 2025

    9.0
    Superb
    • Family with young children
    • Apartment with one bedroom
    • Stayed 4 nights
    • Submitted via mobile

    Great location, great staff especially receptionist.

    Stayed in March 2025

  • Reviewed: 26 February 2025

    8.0
    Good value
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights
    • Submitted via mobile

    Little old fashioned Only sauna and steam room

    Location, good food, large apartment

    Stayed in February 2025

  • Reviewed: 25 February 2025

    8.0
    Nice experience
    • Leisure trip
    • Group
    • Apartment with one bedroom
    • Stayed 3 nights
    • Submitted via mobile

    Better signs of directions

    The staff, especially in the restaurant were exceptionally friendly

    Stayed in February 2025

  • Reviewed: 24 February 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    Stayed in February 2025

  • Reviewed: 17 January 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 8 nights
    • Submitted via mobile

    Specious room

    Stayed in January 2025

  • Reviewed: 12 January 2025

    9.0
    Great stay with ski to door option.
    • Leisure trip
    • Group
    • Apartment with two bedrooms
    • Stayed 6 nights

    Nothing in particular, all was good.

    Nice ski to door, good rooms, solid breakfast.

    Stayed in January 2025

  • Reviewed: 11 January 2025

    9.0
    Lovely ski resort aparthotel close to Mittelstation/Kanzelhöhe
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 4 nights

    - unintuitive hotel layout, not enough direction and location signs - expensive dinner

    - spaceous and clean apartments - new apliances - floor heating - simple yet delicious food - nearby grocery stores - garage - ski out - ski in

    Stayed in January 2025

  • Reviewed: 29 December 2024

    10
    Perfect stay
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Everything was perfect, the apartment, the breakfast, the location… And the kids loved it.

    Stayed in December 2024

  • Reviewed: 12 October 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 7 nights

    We experienced sustained, high-pitched noise in our apartment, which was quite annoying. Jozef did his best to find the noise source and arranged for a technician to inspect it, but unfortunately, with no success. We eventually found out that the noise was connected to the ventilation in the bathroom and were able to suppress it ultimately.

    The facility is surrounded by forest and offers a very convenient starting point for hitchhiking. Right next to the resort is an excellent archery attraction. The spacious and clean rooms provide everything necessary for a family stay. Additionally, the place is very pet—and child-friendly, which makes morning breakfasts especially enjoyable. Yet another added value is the amiable staff, particularly Jozef. They did their best to resolve our only issue during our stay and even sent my glasses, which I left in the apartment, by post to Prague.

    Stayed in August 2024

  • Reviewed: 17 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 2 nights
    • Submitted via mobile

    /

    Spacious apartment, very comfortable beds, good breakfast.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 5 nights

    Location, breakfast and comfortable apartment

    Stayed in August 2024

  • Reviewed: 9 September 2024

    10
    Perfect
    • With a pet
    • Leisure trip
    • Couple
    • Apartment with one bedroom
    • Stayed 7 nights

    Breakfasts are a bit challenging for vegetarians :)

    Perfect location! We traveled with a cat and everything was prepared for its comfortable stay.

    Stayed in September 2024

  • Reviewed: 27 August 2024

    9.0
    Great place for hiking
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 7 nights
    • Submitted via mobile

    Swimming pool is too small for this hotel. There are no towels or robes for pool and sauna. Sauna working from 16:00 till 21:00 and for adults only (from 16 years) unfortunately this info missed on booking.com.

    Nice view and location. Hotel after renovation.

    Stayed in August 2024

  • Reviewed: 20 August 2024

    9.0
    Amazing place in beautiful mountains.
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 6 nights

    A long and demanding drive to the hotel - but that's how it has to be when the hotel is in the mountains.

    Great hotel in beautiful mountains. Tasty and rich breakfast. Spacious rooms/apartments with everything one needs (cutlery, plates, kitchen equipment of high quality - i.e. victorinox knifes, de longhi coffee machine etc). Amazing starting point for hiking.

    Stayed in August 2024

  • Reviewed: 7 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 8 nights
    • Submitted via mobile

    Great atmosphere and smazing location

    Stayed in August 2024

  • Reviewed: 3 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 7 nights
    • Submitted via mobile

    Take into account that you need approx 20min to go down from via the mountain road if you want to visit something in the environment or to go to the supermarket.

    Nice clean apartments. Friendly staff.

    Stayed in July 2024

  • Reviewed: 6 July 2024

    8.0
    Everything was perfect, clean, very nice for family holiday with kids.
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 6 nights
    • Submitted via mobile

    The food was not the best. I am sure, you can meke it better.

    Stayed in July 2024

  • Reviewed: 8 May 2024

    9.0
    Nice for a short ski break with the kids.
    • Leisure trip
    • Family with young children
    • Apartment with one bedroom
    • Stayed 3 nights

    The water in the pool was quite cold.

    Brand new facility right on the slopes, well and tastefully equipped rooms/apartments!

    Stayed in February 2024

  • Reviewed: 12 April 2024

    9.0
    Nice stay, clean facility, good for families and leisure. Good skiing resort
    • Leisure trip
    • Family with young children
    • Apartment with two bedrooms
    • Stayed 5 nights
    • Submitted via mobile

    Complicated navigation within the building Fire alarm at 5 am

    Clean, nicely equipped, location

    Stayed in March 2024

Showing 1 – 25

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