Reviews of Falkensteiner Family Hotel Sonnenalpe 4 stars
Sonnenalpe Nassfeld 9, 9620 Sonnenalpe Nassfeld, Austria

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Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewBig and clean family room!
Close to the reception so woke up from noise
Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the spacious and clean family room at the Falkensteiner Hotel Sonnenalpe on the Nassfeld. Providing comfort and cleanliness for our guests is always a top priority. We truly appreciate your comment regarding the room’s location and the noise you experienced. Your feedback is very valuable to us, and we will take it into consideration to ensure an even more relaxing stay for our guests in the future. We hope to welcome you back soon for another enjoyable holiday in the beautiful mountains of Nassfeld. With warm regards, Your Falkensteiner Hotel Sonnenalpe
Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the spacious and clean family room at the Falkensteiner Hotel Sonnenalpe on the Nassfeld. Providing comfort and cleanliness for our guests i… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewPerfectly suited hotel for families. All the services are top notch.
Dear Jan, Thank you very much for your kind feedback! We’re thrilled to hear that you found the Falkensteiner Hotel Sonnenalpe to be perfectly suited for families and that our services met your expectations in every way. Creating a welcoming and high-quality experience for guests of all ages is our top priority, and it’s wonderful to know that you felt well taken care of during your stay at Nassfeld. Your words are a great motivation for our entire team. We hope to welcome you back soon for another unforgettable holiday in the heart of the Carinthian Alps. With warm regards, Your Falkensteiner Hotel Sonnenalpe
Dear Jan, Thank you very much for your kind feedback! We’re thrilled to hear that you found the Falkensteiner Hotel Sonnenalpe to be perfectly suited for families and that our services met your expectations in every way. Creating a welcom… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 April 2025 · Stayed in February 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in December 2024
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewLocation, all inclusive food and staff are real benefits of hotel. We've really enjoyed all of them.
Bunk bed in children room is suitable only for smaller children. Room itself is without window, so it doesn't get any fresh air if all doors are closed. In sauna there is a sign "no sweat on the wood", but there were not many of us who respected that rule, even while infusion program when sauna is fully packed with visitors.
Dear Marko, Thank you for your feedback! We’re delighted to hear that you enjoyed the great location, all-inclusive food, and the hospitality of our staff. It’s wonderful to know that these aspects made your stay enjoyable. We appreciate your comments regarding the bunk bed in the children’s room. While it is designed for smaller children, we understand that better ventilation would improve the comfort of the space. Your feedback is valuable, and we will consider it for future improvements. Regarding the sauna etiquette, we regret to hear that not all guests followed the guidelines. We will reinforce the importance of these rules to ensure a more comfortable and hygienic experience for everyone, especially during infusion programs. We hope to welcome you back to Nassfeld for another pleasant and relaxing stay! Best regards, Your Falkensteiner Hotel Sonnenalpe
Dear Marko, Thank you for your feedback! We’re delighted to hear that you enjoyed the great location, all-inclusive food, and the hospitality of our staff. It’s wonderful to know that these aspects made your stay enjoyable. We appreciate … Show more
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewIt’s located right next to a chairlift which has an appropriate slope for beginners. The playroom with childcare is also great and the food is very good.
Dear Anze, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our prime location next to the chairlift, especially with its suitability for beginners. It’s also great to know that the playroom with childcare and our delicious food contributed to a positive experience for you. We hope to welcome you back to Nassfeld for another fantastic stay! Best regards, Your Falkensteiner Hotel Sonnenalpe
Dear Anze, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our prime location next to the chairlift, especially with its suitability for beginners. It’s also great to know that the playroom with childcare an… Show more
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in January 2025
Verified reviewReviewed: 1 March 2025 · Stayed in January 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewLocation, facilities, and big majority of personnel get exellent grade. Few personnel at moments seem not very pleasant. The hotel will need soon some renovation. Rooms show a degree of wear already. Otherwise rooms are well sized with very nice bathrooms. Spa and fitness are great, pool a bit small if a lot of families at the hotel.
Dear Ales, Thank you for your detailed feedback! We’re delighted to hear that you enjoyed our prime location, excellent facilities, and the hospitality of the majority of our team. Your compliments on the spacious rooms, well-equipped bathrooms, and great spa and fitness areas mean a lot to us. We appreciate your honest remarks regarding the need for some renovation and the occasional service experience. Maintaining high standards is very important to us, and your feedback helps us focus on areas for improvement. We will certainly take your comments into consideration as we continue to enhance our guests' experience. We hope to welcome you back to Nassfeld soon for another enjoyable stay! Best regards, Your Falkensteiner Hotel Sonnenalpe
Dear Ales, Thank you for your detailed feedback! We’re delighted to hear that you enjoyed our prime location, excellent facilities, and the hospitality of the majority of our team. Your compliments on the spacious rooms, well-equipped bath… Show more
Reviewed: 23 February 2025 · Stayed in January 2025
Verified reviewGood food, great wellness facilities
Dear Zsolt, Thank you for your kind feedback! We’re delighted to hear that you enjoyed our food and wellness facilities. It’s our goal to provide a relaxing and enjoyable experience for all our guests, and we’re happy that we could meet your expectations. We look forward to welcoming you back for another great stay at Nassfeld! Best regards, Your Falkensteiner Hotel Sonnenalpe
Dear Zsolt, Thank you for your kind feedback! We’re delighted to hear that you enjoyed our food and wellness facilities. It’s our goal to provide a relaxing and enjoyable experience for all our guests, and we’re happy that we could meet yo… Show more
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewWellness, staff, cuisine
Overcrowded ski resort with underinvested ski lifts capacity/quality
Dear Jiri, Thank you for your feedback! We’re delighted to hear that you enjoyed our wellness area, the friendliness of our staff, and our cuisine. Your kind words mean a lot to us! We understand your concerns regarding the ski resort’s capacity and lift infrastructure. While this is unfortunately beyond our direct control, we appreciate your input and will share it with the relevant parties to help improve the overall experience for skiers at Nassfeld. We hope to welcome you back for another relaxing stay with us! Best regards, Your Falkensteiner Hotel Sonnenalpe
Dear Jiri, Thank you for your feedback! We’re delighted to hear that you enjoyed our wellness area, the friendliness of our staff, and our cuisine. Your kind words mean a lot to us! We understand your concerns regarding the ski resort’s c… Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewReviewed: 8 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in January 2025
Verified reviewPerfect location, excellent service and food
Dear Bostjan, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our perfect location, excellent service, and delicious food. Your kind words mean a lot to us and motivate our team to continue providing outstanding experiences for our guests. We look forward to welcoming you back to Falkensteiner Hotel Sonnenalpe at Nassfeld for another fantastic stay! Best regards, Your Falkensteiner Hotel Sonnenalpe
Dear Bostjan, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our perfect location, excellent service, and delicious food. Your kind words mean a lot to us and motivate our team to continue providing outsta… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in December 2024
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