Reviews of Hotel Residenz Hochalm - Joker Card Partner 4 stars
Kollingweg 147, Hinterglemm, 5754 Saalbach Hinterglemm, Austria
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNice place, amazing food, friendly staff, good location, suitable for families with young children
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe room was just perfect with an amazing balcony. Grate kids room and geate free parking. Staff was very nice, hospitable and helpful. Danke🙏🙏🙏
A.C would be amazing for hot summer days
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewthe reception staff not friendly...upon arrival there was no one at the reception, although she saw us waiting she did not rush to come and even seemed bothered by our presence...at check out although the room was fully paid in advance the reception issued us an invoice for payment, I had to show the transfer and the booking through booking for clarification. toilet area separate from the sink (it is a hygiene issue - for hand washing) and doors with transparent glass... although the program is announced until 23, at 21.30 the hotel seems deserted (lights off)
Good afternoon, We are sorry that you were not satisfied with your stay with us. Our staff always strive to be friendly and courteous. We apologise for the delay at check-out regarding a payment check. Some guests prefer the toilet area to be separate from the sink, while others do not. Some guests prefer the toilet area to be separate from the sink, while others do not. Nevertheless, we would like to thank you for your review. Kind regards Youyr Residenc Hochalm Team
Good afternoon, We are sorry that you were not satisfied with your stay with us. Our staff always strive to be friendly and courteous. We apologise for the delay at check-out regarding a payment check. Some guests prefer the toilet area to … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewQuieter area in Saalbach-Hinterglemm. Has a underground parking garage. Bus stop is quite near.
Complimentary cookies laid on the bed were expired more than 6 months (we didn’t need it but just noticed). Safe in the closet didn’t work (we reported it once but we were asked to report it again to the same desk…so Never mind, not our duty, but a favor to the hotel). A note regarding the full bed, meaning a bit smaller than queen size bed.
Good afternoon, We are sorry to hear that you were not satisfied with your stay at our hotel. As stated in the room description, this room category does not have a double bed. We apologise for the issues with the safe. We would also like to sincerely apologise for the biscuits. Kind regards Your Residenc Hochalm Team
Good afternoon, We are sorry to hear that you were not satisfied with your stay at our hotel. As stated in the room description, this room category does not have a double bed. We apologise for the issues with the safe. We would also like to… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewatmosphere is wonderful and the room is clean and the breakfast is delicious. literally everything is perfect 👌
nothing at all
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewStaff was very friendly and helpfull.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewSpent 6 days with one year baby in the hotel end of July. Very nice location, many opportunities for outdoor activities like hiking nearby. Playroom for the baby in the hotel and many playgrounds close to hotel in the village and in the mountains with cable car access. Not simple playgrounds but like paradise for children. Cable cars are free to use thanks to jokercard. Jokercard has many other benefits, worth to check on internet or ask at reception they will help for sure. We were satisfied with every service of the hotel, all the staff we met were friendly. The staff really do their best, our baby would highlight his favourite italian waiter who always made him laugh. All the food served was outstanding thanks to the expertise of hungarian chefs in kitchen. We will definitely come back.
Nothing to mention
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewExcellent breakfasts and dinners
The bed was too soft for me
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewCalm area
Breakfast variations not given. Food quality not good for this price.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewI liked the cooperation with the staff, it was really nice, and the cleanliness of the room.
The price is expensive for the hotel's location. Also, breakfast ends at 10, while most hotels end at 11. Also, a deposit of 500 euros is required. This is a large amount and was not mentioned when booking.
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewFriendly staff. Good food; excellent breakfast
Beds are a bit too soft and shower window protection is too short - no chance to take a shower without flooding the bathroom
Thank you for your feedback. We are happy to receive criticism and suggestions for improvement from our guests in order to respond to them as quickly as possible. Kind regards Your Residenz Hochalm Team
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewClean and modern rooms, great breakfast and exceptional dinner. The wellness area has a variety of sauna types and a wonderful relaxation room. Perfect for a skiing or hiking trip since the hotel is directly at the mountain next to a ski shop!
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewGreat location and the valet parking service is amazing. Rooms are very clean. Dinner was decent. Sauna is very nice with 3 different temperature rooms.
No free tap water at dinner is kinda strange. Also, supposedly there is a sun terrace but with the mountain in the way that isn't available all day. Staff at reception and bar is super, restaurant could be friendlier.
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewGreat location, professional service, overall quality of the hotel, great bar, dinners, friendly staff, parking.
Old rooms need some upgrade. Glass doors in toilettes are a complete non-sense!
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewBreakfast, dinner, and bar were awesome. Very delicious. The room was very clean although the bed was a bit too high for kids. Regarding the location, for family who has small kids, it was a bit inconvenient to go to a family slope.
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewthe room was fine. the food was excelent. the staff was good and help us since one of my friend had a leg enjurie and couldn't walk up and donw hill, so they open a excepction and used their car to move her arround some times. the ski-in'/out it was very dificult for begginers. almost impossible to then.
we were travel with friends so the location of the hotel was uphill, that was a problem for us that didn't had a car. the hotel didn't provide shutle to the city, or even to go "down" and up from the bus rute to the hotel. if we need a cab to get there from the closes city, it cost 20 euros + 5 to the taxi goes to the hotel hill. that was really annoing. The "SPA" wasn't a spa. is a good space for sauna and relax, but didn't had hottub, or even any service that we can book. so i don't know why they say that is a SPA. if their is no service available.
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewbreakfast was sensational every day! We had half board included in our reservation and it was well and truly worth it!
The only thing I didnt like was that often the hot water wasn't hot yet, so it wasn't possible to make my morning tea
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewAmazing staff, very kind and caring people! Clean rooms and spa. Good food, value for money. The location is magical!!
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified revieweverything, equipment, peace, food, comfort, space, interior