Reviews of NOVAPARK Flugzeughotel Graz

The breakfast and spa were highlights

Super interesting concept, game room and big parking.

The cleanliness could be improved in the rooms and common areas.

While everything in general was clean both in the hotel and in the room,, the floor in the room was fairly dirty/dusty

The room was spacious with modern furniture. The bed was very comfortable. The plane restaurants are very cool and have a fantastic vibe. The family spa part is small, but good :)

The restaurants and some of the services are not available or open every day. The spa has a textile-free and a textile section, but they are essentially the same, separated by only a cord. :(

Great place, spa and swiming pool (indoor) open until 10:00pm (can be nude one as you see in pictures), delicious breakfest, nice airplane integrated in the hotel exterior design, good view from the spa place, great overall

Beds were a bit too soft for us, just so you know

Interesting hotel, unique experience

Staff made out stay a headache! The first day they called us to pay even though we paid over the booking. In the afternoon, after 10min debate and providing them a proof we have paid over the booking, they said finally it is ok and system showed it’s paid. The morning upon check out them came again with a statement it is not paid and we cannot leave the hotel until we do the cash payment. We were in hurry and lost 45min as they did not want to contact the booking but we had to spend another money on international call in roaming to reach booking and solve their problem. Problem can happen but the way staff treated us and not willing to fix their problem by themself was a terrible experience

The staff at the reception. Very professional and kind. The breakfast. The possibility to check out by 12. I did not use all facilities in the spa.

When booking I did not realize that AC was not there. Big problem for this time of the year and for such a small room. This makes the price expensive fof the type of room.

I loved the planes on the top, all the staff from reception, to cleaners to bar staff were super friendly. The room was spacious, and having a balcony is always appreceated. Breakfast was fabulous!!!

It really is a smoker friendly hotel, i guess i am just not used to that anymore. A bit of modernizing would do the hotel good.

Very nice quiet place

There was no fan it was hot but other room we taken there was a fan.

Unfortunately you need to pay attention who's is at the front desk this time the Receptionist gave me a lower type or room (much smaller and not sitting area no sofa no table) even if I booked A FUSSINESS PLUS ROOM!

Was necessarily to ASK TO SPEAK WITH THE MANAGER BUT FUNNY SHE TOLD ME 'ALL ROOM LOOKS DIFFERENT' ... I JUST WATED THE ROOM I PAYED FOR! THE ROOM THEY SHOWED ME in THE PICTURES WHEN I VE BOOKed! I the end my problem was fixed CORECT SIZE ROOM BUT DIFFERENT FURNITURE! Still no sofa

Really liked the breakfast and the swimming pool. Friendly staff.

The wellness spa on the 4th floor was not in use whilst I was there

the persenal at this hotel are amazing special sophie if i say her name rigjt she is awsame wonderfull loce to help poeple he apens almost 2 hours to help me out. how ever one thing i came a day early i made a mistake so the receptionist would i whant his en thet 2 days parking insteed of one just to be sure ask for a ticket what you pay for so if sombody made a mistake you can easy fix.

there is a mistake made by paying it confused me like i have to proof one says i dint pay it other say it dint as the perosn dint work atm. when you pay pls get thet in writting for a beter future

For me it was a good night sleep! Stayed just one night, but recharged for a week!

I think that, depending on the noise other guests do, there might be some noise coming from the hallway when carrying baggages.

Very hard to find something good. Maybe the rusting and smelly airplanes in the rooftop were "interesting". The smell there is so strong that you cant have a drink, let alone meal.

Facilities' pictures, specially room and bathroom, are not true to reality. Pictures are many years old. Desperate renovation is needed, has the feeling has not have one renovation since decades ago. They only allow check in at 3pm, which is very annoying and uncommon. I arrived at 2:15pm and had to wait one hour at the lobby. They couldnt make an exception even though is a large hotel and was close to empty. Staff was unfriendly and annoyed when I asked for this. Beds bad and cheap. They are not even a budget option, as the price is initially low, but parking and breakfast are way more expensive that it should be and the end the bill ends up higher than a modern, good decent hotel.

Room was big, I suspect I got upgraded for complaining before arrival thay I had deliberately booked a room with spa access and found out by chance the spa was closed for 2 months! Hotel really should have informed guests before arrival. That left the basement pool which was big enough to swim in. You can get there by public bus from the train station no 52 Ziegelstrasse direction, HTL Bulme stop and cut though Medcenter Nord building and in 5 minutes, you get to the hotel. There is a big Spa supermarket 5 minutes walk away. There is a Chinese buffer restaurant 5 minutes walk away called "Zum Stern" maximum buffet cost 12.90€. No 40 bus into the centre. 7€ 24 hour ticket buy on bus or on Graz Mobil app. I got my ticket inspected 2 times in one day, don't cheat.

The aircon was wrongly placed in the room which cooled the entrance but not rest of room.