While everything in general was clean both in the hotel and in the room,, the floor in the room was fairly dirty/dusty

Stayed in August 2025

The restaurants and some of the services are not available or open every day. The spa has a textile-free and a textile section, but they are essentially the same, separated by only a cord. :(

The room was spacious with modern furniture. The bed was very comfortable. The plane restaurants are very cool and have a fantastic vibe. The family spa part is small, but good :)

Stayed in August 2025

When booking I did not realize that AC was not there. Big problem for this time of the year and for such a small room. This makes the price expensive fof the type of room.

The staff at the reception. Very professional and kind. The breakfast. The possibility to check out by 12. I did not use all facilities in the spa.

Stayed in August 2025

It really is a smoker friendly hotel, i guess i am just not used to that anymore. A bit of modernizing would do the hotel good.

I loved the planes on the top, all the staff from reception, to cleaners to bar staff were super friendly. The room was spacious, and having a balcony is always appreceated. Breakfast was fabulous!!!

Stayed in August 2025

The wellness spa on the 4th floor was not in use whilst I was there

Really liked the breakfast and the swimming pool. Friendly staff.

Stayed in July 2025

there is a mistake made by paying it confused me like i have to proof one says i dint pay it other say it dint as the perosn dint work atm. when you pay pls get thet in writting for a beter future

the persenal at this hotel are amazing special sophie if i say her name rigjt she is awsame wonderfull loce to help poeple he apens almost 2 hours to help me out. how ever one thing i came a day early i made a mistake so the receptionist would i whant his en thet 2 days parking insteed of one just to be sure ask for a ticket what you pay for so if sombody made a mistake you can easy fix.

Stayed in July 2025

The aircon was wrongly placed in the room which cooled the entrance but not rest of room.

Room was big, I suspect I got upgraded for complaining before arrival thay I had deliberately booked a room with spa access and found out by chance the spa was closed for 2 months! Hotel really should have informed guests before arrival. That left the basement pool which was big enough to swim in. You can get there by public bus from the train station no 52 Ziegelstrasse direction, HTL Bulme stop and cut though Medcenter Nord building and in 5 minutes, you get to the hotel. There is a big Spa supermarket 5 minutes walk away. There is a Chinese buffer restaurant 5 minutes walk away called "Zum Stern" maximum buffet cost 12.90€. No 40 bus into the centre. 7€ 24 hour ticket buy on bus or on Graz Mobil app. I got my ticket inspected 2 times in one day, don't cheat.

Stayed in July 2025

It's not a walking distance to the center, but they have public transportation. On Sundays, nothing works. Get ready for that.

Hotel was our stop after a long drive south. The check in was fast, rooms are spacious with good beds. After two nights, visiting swimming pool and sauna, we got properly rested to continue. They have a charger at the parking. Breakfast was good and variety of meals offered.

Stayed in July 2025

The swimming pool area is old and dirty. The food (restaurant) needs some attention. Our son was sick with viral bowl infection after donning there. He had some meat (gulash), which apparently was not fresh.

The plane restaurants were fun for our kids. The breakfast was excellent.

Stayed in July 2025

The place seems a little old, requires modernization (the exterior and rooms) The food served in the airplane restaurant is modest, not the best. But very big portion!!

It is something different and special. The concept, the service, people very warm and helpful. The spa very clean and with everything you need. The breakfast is also very rich and delicious!! What is a plus is that we had a little kitchenette in our room so we can prepare meals if wanted.

Stayed in July 2025

Reception appearance and overall external state of the building don't give credit to the good quality of the hotel.

Excellent breakfast First-class room very well kept, efficient and quiet air conditioning Great spa included Of course the restaurant at the top floor was an absolute hit for the kids and the adults

Stayed in June 2025

Our room didn’t have aircon so very hot in the room

The facilities where good clean and the planes on the roof are very cool

Stayed in June 2025

Price of breakfast. Vrey slow and confusing check inn (staff member)

Nice and clean rooms. better than pictures gave up. Ok breakfast. Lame but cool :)

Stayed in June 2025

Breakfast 10/10, they young people working in the reception 10/10 Confi bed

Stayed in June 2025

It would give one mark plus for all together experience. But the brakfast is served only until nine, which is not comfortable enough. In fact, I can not remember any hotel which I visited within the last few decades that was not serving breakfast at least until 9:30 but mostly until 10, which is usual standard.

Safe parking next to hotel, affordable price. Very nice room, large, looks new, balcony, complimentary coffe, machine and capsules in the room. Bathrobe, slippers available. Really large spa, with many options. But it is mostly non textile, so you have to adapt. Rich breakfast. Good restaurant in the plane with beautiful terrace in front. Smoking lounges next to the reception (bar) at the entrance of hotel and within the spa area.

Stayed in June 2025

We felt the hotel offered everything one could wish. It offers everything needed, with courtesy and quality.

Breakfast selection and service was first class. Location was very good for our purposes with easy access to city centre by bus, taxi or walk along the riverside. The aeroplane bar/restaurant was fantastic. Great food menu and drinks selection. Spa centre was awesome.

Stayed in June 2025

Uniqe design, super wellness.

Stayed in May 2025

Tasty kitchen in airplane’s bar. Amazing club sandwich with wheat beer and goulash with spaetzle. Rich breakfast.

Stayed in May 2025

No aircon

Great and clean

Stayed in May 2025

The staff in the hotel were great but I found the staff at the spa not so friendly. I tried to speak German with them and made a little mistake, and they didn't respond with patience and good manners.

Very much enjoyed the stay. Great for families.

Stayed in April 2025

Heating in the whole room should be better. In my bathroom the radiator couldn't be switch on, reported to the front desk, but without any result. Brakfast ends at 9. Never in my life I had similar experience in hotels. Bar at the lobby was closed before 9 pm. No place in hotel to order a drink after that. In spa textile and textile free zones are mixed, when you walk arround you are entering from one to another and back, which can be confusing.

The first class room really nice, spacious, brigh, well furnished, looks brand new. Small balcony with table and chairs, good for smokers. Beds are comfortable. Parking convenient, 12 euro for 24 hours convenient price for me. Brekfast very good. Spa on two floors really large, offers many facilities. Lot of beds and areas to rest. Smoking lounges next to bar in the lobby, and next to cafe in Spa.

Stayed in February 2025

There are a lot of additional costs even though you are already paying for your stay. Salt room, bathrobe, simulations. Parking is an additional cost, but with some sketchy pricing. It was explained to me that it cost 12e per 24h and you pay only the hours you are parked at the hotel, but even though I was not in the hotel for most of the day because I went to explore city of Gaza, I still paid full 24 hours for parking each day.

The room was clean, and breakfast is worth having included. There are a lot of stuff to try and do, but a lot of them with additional cost.

Stayed in February 2025

The bathroom was big, but the shower a bit small. I didn't have time to try out their sauna or pool facilities, but that's due to my working hours.

The room was big and clean and had a small fridge. The desk was set up with a writing folder equipped with all information and writing pad. I was impressed with a list of restaurants and On-Line food order options given to me by the reception after asking about dinner. Their restaurant was not open when I arrived. I think they have a Monday off policy. Very good breakfast and lunch (open buffet for both).

Stayed in February 2025

Include parking in the room fee !!

The staff is always friendly and make accommodations any time

Stayed in December 2024