Reviews of NH Danube City 4 stars
Wagramer Straße 21, 22. Donaustadt, 1220 Vienna, Austria
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWhat I liked: Nice, comfortable hotel with spacious rooms Excellent breakfast with a great selection The location was perfect for me, even though it’s far from the city center Safe underground parking, very convenient
What I didn’t like: Some staff were a bit rude, which was disappointing Strange practice of checking the minibar in front of us during checkout — not professional and didn’t feel comfortable
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewPerhaps the only good thing of the hotel is it being close to the Vienna International Center if you have business there, but even then, there are definitely better hotels closer. And you can get there with the metro. Some of the staff really do try their best.
Where do I begin? - We traveled with out 5 month old, hotel advertises crib on request, I made sure to request since the moment I reserved that we needed the crib and the age of my child, and what we ended up getting was closer to a playpen for a toddler than a crib for a baby. It also WAS NOT suitable for a child that age, mattress was soft, when complained, they "fixed it" by adding more of those "mattresses" that looked more to be part of a gym mattress than something you would want your baby sleeping in, if I would've been warned from the beginning, I would have cancelled my reservation immediately. - When complaining about it, staff was elusive and pretend they were going to do something, in the end they just said "it's the only crib we have". - We confirmed we wanted our room cleaned every day (Who wouldn't want this?!) not only they didn't cleaned one day, the cleaning left a lot to be desired, we killed a bug on Monday on the floor, it wasn't picked up until Thursday!! A couple of days, they left the used cups of coffee as if they had been cleansed but they were still stained. - Basic WiFi was very bad, sometimes not hitting even 1Mb/s, completely though of for you to pay for a better connection. They offered a voucher for the paid connection and that was also mediocre. - Breakfast was expensive and mediocre. - Furniture feels old, one of the chairs in the room looked very old. All in all, this is not a 4 star hotel, at best, it's a 3 star big hotel, but 4 stars most definitely not
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBreakfast
Dear Martin, It is great to read about your positive experience with our breakfast. We believe that a delightful morning meal is the best way to start the day. We are committed to providing a variety of quality options to cater to the unique tastes of all our guests. Your satisfaction is our highest reward. Thank you for choosing our hotel. We look forward to welcome you back in the near future for another great stay. Best regards, Michelle S. Assistant Front Office Manager NH Danube City
Dear Martin, It is great to read about your positive experience with our breakfast. We believe that a delightful morning meal is the best way to start the day. We are committed to providing a variety of quality options to cater to the uniq… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewIt was amazing
Dear Noxolo, Thank you for taking the time to share that you had an amazing experience in our NH Danube City. It is our absolute pleasure to know that our guests are happy with our service. We are looking forward to welcome you once again soon. Please receive our best regards, Michelle S. Assistant Front Office Manager
Dear Noxolo, Thank you for taking the time to share that you had an amazing experience in our NH Danube City. It is our absolute pleasure to know that our guests are happy with our service. We are looking forward to welcome you once agai… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewClean hotel, nice personnel, quick check in. We got the room a little bit earlier.
The huge mattress was uncomfortable to sleep on. Too high,too hard.
Dear Erika, Your feedback is highly appreciated. We're delighted to know that you found our hotel clean and our staff friendly and efficient. Our aim is to provide seamless and exceptional services for our guests. In regards to your observation about the mattress, we understand that comfort is subjective and varies from individual to individual. We strive to provide a sleeping environment that caters to a wide range of preferences, and we are sorry to hear that our mattress did not meet your personal comfort level. However, please know that we have toppers that can be brought to you if you request it, these help to make the mattresses feel softer.. We hope that despite this, you enjoyed your stay and we look forward to welcoming you back in the near future. Michelle S. Assistant Front Office Manager NH Danube City
Dear Erika, Your feedback is highly appreciated. We're delighted to know that you found our hotel clean and our staff friendly and efficient. Our aim is to provide seamless and exceptional services for our guests. In regards to your obser… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewroom - ok; breakfast - super ok; location - okair co
air conditioning
Dear Bogdan, It is our pleasure to know that you found our breakfast to meet your expectations and that you were pleased with our room and location. A hearty breakfast and a comfortable room in a convenient location are indeed important aspects of a pleasant stay. We are sorry to hear your experience with the air conditioning was less than satisfactory. Our goal is to provide an ideal environment that makes each guest's stay comfortable and enjoyable. Your feedback is important to us and we appreciate you bringing this to our attention. We are looking forward to the next opportunity to welcome you. Best regards, Michelle S. Assistant Front Office Manager NH Danube City
Dear Bogdan, It is our pleasure to know that you found our breakfast to meet your expectations and that you were pleased with our room and location. A hearty breakfast and a comfortable room in a convenient location are indeed important as… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt was very old fashioned
Dear Tamás, Your feedback is crucial in helping us understand your preferences better. While our hotel aims to provide a blend of classic charm and modern comforts, we understand that this may not resonate with everyone. We hope you were able to enjoy other aspects of your stay and we look forward to having another opportunity to serve you in the future. With kind Regards, Matthias Pichl - Front Office Manager
Dear Tamás, Your feedback is crucial in helping us understand your preferences better. While our hotel aims to provide a blend of classic charm and modern comforts, we understand that this may not resonate with everyone. We hope you were … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery clean and quiet hotel
Everything was good
Dear Laurence Charles, It brings us immense pleasure to know that you found our hotel to your liking, particularly pointing out the cleanliness and tranquility. These are aspects we consistently strive to uphold as part of our commitment to providing a serene environment for our guests. We're glad to know that your stay was enjoyable and met your expectations. Your positive sentiments are truly appreciated and we look forward to welcoming you back in the near future. Best wishes from Vienna, Matthias Pichl - Front Office Manager
Dear Laurence Charles, It brings us immense pleasure to know that you found our hotel to your liking, particularly pointing out the cleanliness and tranquility. These are aspects we consistently strive to uphold as part of our commitment t… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewPerfect service
Nothing
Dear Filip, Your generous words regarding our service are truly appreciated. It is always heartening to receive such positive feedback, and we are glad that we could meet your expectations on this occasion. Our team consistently strives to deliver an excellent experience for our guests. We are delighted that you found no negative aspects during your stay with us. We continue to set high standards for our hospitality and your feedback reinforces our commitment to this goal. Thank you once again for your kind words. We look forward to welcoming you back in the future. With kind Regards, Matthias Pichl - Front Office Manager
Dear Filip, Your generous words regarding our service are truly appreciated. It is always heartening to receive such positive feedback, and we are glad that we could meet your expectations on this occasion. Our team consistently strives to… Show more
Reviewed: 17 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat location and nice lounge area for dinner and cocktails
Dear Bianca, It thrills us to learn that you appreciated our convenient location and enjoyed spending time in our lounge area over dinner and cocktails. It's part of our commitment to provide a comfortable and enjoyable environment for our guests. Your satisfaction is important to us and your kind words affirm the hard work we put in every day. Looking forward to your next stay with us. Matthias Pichl - Front Office Manager
Dear Bianca, It thrills us to learn that you appreciated our convenient location and enjoyed spending time in our lounge area over dinner and cocktails. It's part of our commitment to provide a comfortable and enjoyable environment for ou… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewBreakfast was excellent. I ate too much. It was close to the VIC and the two U-Bahn stations so it was ideal.
It would have been great to have the water bottles replaced daily.
Dear Win, It's wonderful to hear that you enjoyed our breakfast selection and found our location to be convenient for your needs. We strive to provide our guests with an array of delicious options to start their day right, and we're glad to know we hit the mark for you. Your suggestion about water bottle replacement is noted. It's valuable inputs like these that help us contemplate how to enhance our guest experiences further. We hope to welcome you back in the future and continue to meet your expectations. Safe travels! With kind Regards, Matthias Pichl - Front Office Manager
Dear Win, It's wonderful to hear that you enjoyed our breakfast selection and found our location to be convenient for your needs. We strive to provide our guests with an array of delicious options to start their day right, and we're glad t… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation Staff
Breakfast
Dear rAJ, We are delighted to know that you were pleased with our location and staff during your stay. It is our goal to provide our guests with an exceptional experience, and our team works diligently to make this possible. We also note your feedback regarding breakfast. We strive to cater to the diverse tastes and dietary needs of our guests, and we're always open to suggestions that will help us improve our services. We look forward to hosting you again, perhaps for an even more enjoyable stay. Best regards. Michelle S. Assistant Front Office Manager NH Danube City
Dear rAJ, We are delighted to know that you were pleased with our location and staff during your stay. It is our goal to provide our guests with an exceptional experience, and our team works diligently to make this possible. We also note … Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewWe stayed one night. Room was very comfortable with beautiful view of the city. In the hotel, there was a restaurant, where it was possible to have very delicious dinner.
As hotel is located in the city center, before arrival, we received a notification, where to park our car and it was also mentioned not to park on the main street. However, since we had to take all our luggage to the hotel, we asked at the reception if we could leave our car on the street. Since it was Saturday, receptionist informed that it should not be an issue as it is weekend and signs apply for working days. We asked twice, if it is really safe to park and we received confirmation that we can park on the main street. As a result, at late night, we discovered that our car was evacuated. We asked reception for a help and soon we got the information, where our car was located. This unpleasant situation costed us 350 EUR and 30 EUR with taxi to receive our car, which was on the other side of the city.
Dear Laura, It our pleasure to know that you found your room to be comfortable and enjoyed the beautiful city view. We re also thrilled that you had a delightful dinner at our in-house restaurant. Regarding the parking situation, we sincerely apologize for the misunderstanding. We genuinely strive to make our guests' stay as hassle-free as possible. Your experience is certainly not indicative of the level of service we aim to provide. We appreciate your understanding in this matter and deeply regret any inconvenience it may have caused. In the past, it was possible to park without problem on the Wagramer Street during the weekends. However, this rule was changed by the city just before your arrival and we were not informed about it. I personally went with the second guest to check the signs where it also said that the parking was not allowed during week days and in specific times. To which I recommended him that he should take a picture of the sign and show it to the city workers when picking up the car. Now we are informed with the new rules but anyway we do always recommend the guests to check the signals, since they might be temporary changes or exceptions. Please know that we try to offer the best possible experience to our guests. We hope to have the opportunity to welcome you another time and provide you a better experience. You can contact us directly so we can offer you a special offer as apology. Best regards, Michelle S. Assistant Front Office Manager
Dear Laura, It our pleasure to know that you found your room to be comfortable and enjoyed the beautiful city view. We re also thrilled that you had a delightful dinner at our in-house restaurant. Regarding the parking situation, we since… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe hotel is at an okay location from the city center. Staff was great. Breakfast was tasty and there was plenty to choose from.
The lobby bar had a gathering of people (like 20) and they were of course drinking and talking so the sound level was unbearable. It felt like entering a convention center. The sound was bouncing around the walls like a rabbit on cocaine. Bed was too firm for my liking despite my own mattress at home being pretty firm.
Dear Mr. Hopstadius, It is our pleasure to know that you found our hotel staff welcoming and our breakfast selection appealing. We strive to provide a wide variety of options to cater to different taste buds. We understand your concern about the noise levels in the lobby bar. It is a popular spot for guests to unwind, sometimes leading to a lively atmosphere. Please accept our apologies if this caused any discomfort. Your comments about the bed's firmness are noted. We acknowledge that comfort levels can vary greatly from person to person and we appreciate your understanding in this matter. For this reason, we have toppers that can be brought to the room upon request. Please do not hesitate to let us know next time if we can assist you in anyway to make your stay as great as possible. Your feedback is invaluable to us and we appreciate you sharing your experience. We hope to have the pleasure of welcoming you back in the future. Best regards, Michelle S. Assistant Front Office Manager
Dear Mr. Hopstadius, It is our pleasure to know that you found our hotel staff welcoming and our breakfast selection appealing. We strive to provide a wide variety of options to cater to different taste buds. We understand your concern … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location and service
The room is a bit small
Dear Wenjun, It's fantastic to hear that our convenient location and dedicated service made a strong impression on you. We always strive to provide our guests with a memorable experience. Regarding your feedback about the room size, we do offer a variety of room types which differ in size to accommodate different guest needs. We're sorry if the room assigned to you was not as spacious as you expected - we understand that comfort is key during your stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back, and we're confident we can provide you with the perfect room that suits your needs. Best Regards. Matthias Pichl -Front Office Manager
Dear Wenjun, It's fantastic to hear that our convenient location and dedicated service made a strong impression on you. We always strive to provide our guests with a memorable experience. Regarding your feedback about the room size, we do… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewStayed here in July 2025. While the hotel has potential, the experience did not match the expected standards of a 4-star property. Key issues included: - Air conditioning was not working during a heatwave. - Housekeeping was not provided, despite double confirmation at check-in and a follow-up request made in person at the front desk. - Towel request was only partially fulfilled (one towel for two guests), with no alternative solution offered. - No staff was available at the front desk during the night. - The staff tried to shift the responsibility onto guests, using vague explanations and internal communication issues to avoid addressing the problems directly. When we tried to raise these concerns, responses from the staff (front desk) were evasive and unprofessional. We felt unheard and unsupported throughout the stay. This review is intended to inform future guests to double-check service availability and be cautious with verbal confirmations. I had previously stayed here in 2023 with a much better experience. Sadly, this return visit did not live up to expectations.
Dear guest, It's indeed disheartening to hear about the experience you've had during your stay with us in July 2025. It is our utmost priority to provide an exceptional and comfortable experience to all our guests, and we deeply regret that we fell short of your expectations this time. We sincerely apologize for the inconvenience caused by the air conditioning issue and the lack of housekeeping service. We understand how essential these services are for a comfortable stay, especially during a heatwave. We're also sorry to hear about your concerns with the front desk staff's availability and their way of handling issues. We strive to maintain a high standard of professional conduct, and it seems we missed the mark in this instance. Your feedback is a valuable tool for us, and we assure you that we'll use this as an opportunity to learn and improve. We hope to have the chance to welcome you back and provide you with a better experience in the future. It's our hope that we can prove that this unfortunate incident does not reflect the standard of our service. Again, we express our deepest apologies and thank you for your feedback. Best regards. Matthias Pichl - Front Office Manager NH Danube City
Dear guest, It's indeed disheartening to hear about the experience you've had during your stay with us in July 2025. It is our utmost priority to provide an exceptional and comfortable experience to all our guests, and we deeply regret tha… Show more
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewÚtil
En un sitio horrible
Dear Carmína, We're gratified to hear that you found our hotel useful. Your comfort and satisfaction are our top priorities. We regret to hear that our location did not meet your expectations. Our establishment is situated to cater to a diverse range of guests, and while some appreciate the unique charm of our location, we understand that everyone's preferences may vary. We appreciate your constructive feedback and will continue to strive to provide the best possible experience for all of our guests. Best Regards. Matthias Pichl - Front Office Manager NH Danube City
Dear Carmína, We're gratified to hear that you found our hotel useful. Your comfort and satisfaction are our top priorities. We regret to hear that our location did not meet your expectations. Our establishment is situated to cater to a … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewVery clean. Staff really helpful. Notice restaurant. Small bar area. 5 minute walk to no 1 underground straight into town. Comfy bed. Large bathroom. Very good breakfast.
Nothing
Dear Anne, It is truly delightful to read your positive review. Your kind words about our cleanliness, helpful staff, and convenient location close to the underground indeed reflect the high standards we strive for. We are also glad that our comfortable bedding and spacious bathroom contributed to your pleasant stay. Your praise for our breakfast selection further brightens our day. Your satisfaction is our top priority and it is heartening to know that we were able to meet your expectations. We hope to welcome you back in the future for another enjoyable stay. Best regards. Matthias Pichl - Front Office Manager
Dear Anne, It is truly delightful to read your positive review. Your kind words about our cleanliness, helpful staff, and convenient location close to the underground indeed reflect the high standards we strive for. We are also glad that… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewCharging my card with other currency than anticipated, no apology after being mistaken
Dear Majed, Your feedback is greatly valued. It's unfortunate to hear about the confusion regarding the currency used for charging your card. Please understand that providing a seamless experience to our guests is a top priority for us. While we aim to ensure transparency in all our transactions, it seems we fell short in this regard. We appreciate you bringing this to our attention which helps us to better understand where improvements can be made. We hope this experience does not deter you from selecting our hotel in the future. We would be more than pleased to serve you again and provide you with the exceptional service we strive for. Best regards. Matthias Pichl - Front Office Manager
Dear Majed, Your feedback is greatly valued. It's unfortunate to hear about the confusion regarding the currency used for charging your card. Please understand that providing a seamless experience to our guests is a top priority for us. W… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified review