Rooms were nice but lacked amenities - no drinks options other than water from the tap. No shampoo, just soap.

Fabulous traditional look Austrian hotel. Great location. We never needed our car!! Breakfast was excellent. Hotel decor is fascinating.

Stayed in July 2025

Hotel parking wasn't free of charge. For the check in they asked for my credit card as a guarantee, even though there is no such information at the booking profile and i did not receive any such information after booking and before arriving the hotel. When i mentioned this to the reception they tried to prove me wrong and said they would check but they never came back with any feedback.

quiet good stay

Stayed in May 2025

Very good location

Stayed in May 2025

Staff was so friendly, room was almost perfect with a beautiful balcony. Breakfast was good enough and meet my expectations. Car park is not in the hotel but it is maximum 5 minutes on foot, so I can't say I was unhappy with that. It was a pleasure to stay there.

Stayed in April 2025

Not much it was so sweet. A nice large room.

Great location and lovely staff. Fabulous breakfast and Easter morning they had several Easter offerings. I was given a room with a lovely balcony. It was such a lovely older hotel. It even had keys for the rooms.

Stayed in April 2025

Smell from bathroom drain

Location and free upgrade I was given.

Stayed in March 2025

A tad far from the lifts

Nice lobby bar

Stayed in January 2025

Breakfast was perfect

Stayed in January 2025

Excellent staff, beautiful atmosphere, great food. I would definitely visit again :)

Stayed in January 2025

Although dinner was very good I would have preferred a wider choice of menu

Very helpful and attentive staff, good choice at breakfast

Stayed in August 2024

No aircon. In summer it will be hot!

Nice and quiet, a good bar. We got an upgrade with a bigger room.

Stayed in May 2024

Great breakfast. Central location, short flat walk to main town street.

Stayed in May 2024

The menu for the evening meal was very restricted so we didn't eat in the restaurant in the evenings at all. The hotel was also some way from the lifts. I'd estimate about 800m so that's a long way carrying skis.

The hotel was excellent. The area for leaving ski equipment was warm and spacious. The sauna area was great and the small gym a bonus. Best of all was the excellent lounge/bar area in the hotel - very well decorated and made for relaxation. The breakfast was excellent with a wide range of food available.

Stayed in February 2024

Clara at front desk was a miserable and unhappy person everyday. She gave the impression that she hates her job. If you are going to greet people that are coming from far away on very long flights, the person must be accommodating and friendly. When we got there, I asked if my meals/dinner were included with the charge, she said NO. Turns our all our dinners were included in the price we paid and we ended up going out to different restaurants every night, we find this out the last night we were there. Awful experience with her!!!

Carlos from the front desk made the experience a pleasure and was extremely helpful. Always went out of his way to asssit with a smile. He made this vacation super amazing. Erick at the bar was super friendly too.

Stayed in February 2024

More than anything Carlos made our trip special. His personal attention to anything we needed was brilliant and far exceeded expectations

Stayed in April 2024

The front staff is prickly and are awkward when you ask for help. The team is more suited for back office and not customer facing. It's not our fault you don't have a keyless entry system for the rooms and require us to bother you for the room key every time we enter/leave the building. There is a rooster somewhere outside the hotel that will wake you up around 3:30am every morning and crow until about 7am! It was awful and we didn't get much sleep even though the beds and rooms are comfortable. Some rooms don't hear the rooster so it's the luck of the draw who gets it. The hotel has the heat on high everywhere! We kept our windows and doors open at night and it still wouldn't cool down the room (even with the radiator off). The cleaning staff kept closing the windows and doors after they cleaned, too, which was really annoying. At dinner we had to keep opening the windows to cool down the rooms. I have no idea why they are blasting the heat so much.

The waitstaff and cleaning staff are super friendly and very helpful. They made the stay so enjoyable! The food is also fantastic! I couldn't believe it. You can order omelettes fresh at breakfast! The whole spread is very good. Dinner was fantastic every night and the restaurant recommended Austrian wines each night that were very good. It has changed my whole view on Austrian cuisine and wines. The large spa is also really nice! Two saunas and two steam rooms plus a large relaxation area.

Stayed in February 2024

Pillows are very bad, no big mirror in the room, no drawers, bed side table are very small you can’t put your phone

Breakfast is good

Stayed in January 2024

Set 4 course evening dinner at 45 Euros was not good value for money - smalll portions, quality of food not great either. Much better value to go out to a local restaurant instead.

Great location and views, spa and wellness area was ok but not swirched on until 4pm in the afternoon

Stayed in January 2024

Nothing. It was great.

I liked how clean the facilities were. Reception and front of house were very friendly especially Carlos. He was a font of information for travelling and places to visit.

Stayed in December 2023

Would be nice to have a fridge and coffee in the hotel room.

Well-sized room and very clean. The breakfast spread is very good. Friendly and helpful staff that help us to sign up for ski lesson.

Stayed in December 2023

It was a pity that the bar was very quiet and closed very early.

Very close to the center, really nice personnel, great breakfast!

Stayed in November 2023

Room was a bit disappointing, lighting quite poor, only 3 plug sockets, none with USB. Shower bit odd in that the screen wasn't much use so water went everywhere! 'Sofa' in our room was no more than a a spare bed/ mattress - uncomfortable to sit on. No a/c which maybe an issue at times.

Staff were very friendly, location great, breakfast very good, internet fine.

Stayed in October 2023

no on site parking but found a free parking location about 500 meters away from hotel

cleanliness, politeness, comfort, breakfast and location

Stayed in June 2023

Occasional street noise and not much lighting in the room - not major issues

Helpful staff and nice room with a balcony and wonderful views. We enjoyed the dinners and breakfasts and the comfy bar area. Easy walk to town.

Stayed in June 2023