Reviews of Kaiserhof Superior 5 stars
Harmstätt 8, 6352 Ellmau, Austria
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Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewWhen you say fantasy hotel... this is the hotel!!! The restaurant staff in particular (our waiter, whose name I don't remember exactly, was probably from Slovenia) was so nice and helpful, the food was excellent!!!!!!!!!!!!!! Amazing dinner!!!! There are no such talented chefs, each dish was a real work of art. The staff was really cordial, nice and interested. Plenty of parking. We enjoyed it so much that we will come again, especially on our next trip. Thank you very much for everything.
There's nothing not to like. ❤️❤️❤️
Thank you very much for your great review. We are delighted that you enjoyed your stay with us. See you soon, and once again, a big thank you!
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewGreat hotel. Luxurious and relaxing. Staff always friendly and helpful. Great facilities, when they were open. Hotel definitely has a luxury feel, while also feeling relaxed and none pretentious. While children cant go into the main spa / outdoor infinity pool, they have a great fun pool downstairs, along with a spa that they can use, which we actually found better, as we mostly had it to ourselves. Room had a touch of class, with a stunning view and balcony out the ski slopes and mountains beyond. Ski in / ski out was exactly that, although you need to be able to ski a steep bit of red in and out. Bathroom had proper drying radiator and plenty of room to move around and store clothes, etc. Half-board food was amazing. Both breakfast and dinner were part buffet, part menu, with a genuine touch of fine dining class in the menu. After last few years of buffet only style breakfast and dinner while skiing, it was a welcome change. Both children and adult breakfast & dinner menu were something quite special and varied. Also happy to cater to special requests.
Could be clearer introduction to what facilities there are, where they are located in hotel and opening and closing times. We had to work all of this out ourselves with some trial and error. Children disappointed to miss the PurPur spa the first night as we didn’t know it shut at 6.45pm, and to find the pool / table football room was locked as they didn’t know it was locked at 10pm. Also to be told the Purpur Spa wasn’t opening on second night, which seemed to be more about the spa staff could not be bothered, as they were told to put it on when I asked at reception, but by that time it was too late for it to warm up properly. It felt rushed every evening after skiing to get to the swimming pool and spa, and then be out by 7pm. Especially if you were on the last run back to the hotel at 5.30 pm. Despite offering that they can provide a choice of 7 different pillows, they could only could find a single pillow of any type when we asked for an extra pillow. Thought charging €4.50 for a jug of tap water at dinner every night was a bit insulting. Its not the money, its the principle of paying for nothing.
Thank you for your great feedback! We are very happy to hear that you enjoyed your stay at our hotel. We are sorry about the situation with the PurPur Spa and the pillows. We appreciate your feedback and will discuss it internally. We look forward to welcoming you back to the Kaiserhof soon. Best regards, Your Lampert family and the wonderful Kaiserhof Team
Thank you for your great feedback! We are very happy to hear that you enjoyed your stay at our hotel. We are sorry about the situation with the PurPur Spa and the pillows. We appreciate your feedback and will discuss it internally. We look … Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewSmaller, less people, personall approach, very clean, quite, cosy
Just perfect
Thank you very much for your kind words and great feedback! We are delighted to hear that you enjoyed your stay with us. It is very important to us that our guests feel completely at ease, and we are pleased that we were able to achieve this during your visit. We look forward to welcoming you back to the Kaiserhof soon. Best regards, Your Lampert family and the wonderful Kaiserhof Team
Thank you very much for your kind words and great feedback! We are delighted to hear that you enjoyed your stay with us. It is very important to us that our guests feel completely at ease, and we are pleased that we were able to achieve thi… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 27 February 2024 · Stayed in February 2024
Verified reviewVery efficient staff with Personal touch, excellent location, beautiful place and amenities, great breakfast and dinner ( with waiters going out of their way to attend to your needs) great music band on wednesdays at the bar , with super bartender
Nothing to mention
Reviewed: 18 October 2023 · Stayed in October 2023
Verified reviewThe breakfast and dinner is perfect and the infinity pool is amazing with a mountains view🏔️
Reviewed: 22 September 2023 · Stayed in September 2023
Verified reviewReviewed: 12 August 2023 · Stayed in August 2023
Verified reviewOutstanding location and very attentive and friendly service
Reviewed: 6 March 2023 · Stayed in March 2023
Verified reviewReviewed: 30 December 2022 · Stayed in December 2022
Verified reviewReviewed: 7 October 2022 · Stayed in October 2022
Verified review