Reviews of Hotel Kaiserhof Kitzbühel, 4 Sterne Superior 4 stars
Hahnenkammstraße 5, 6370 Kitzbühel, Austria
Loading
Guests also reviewed these properties:
Sorrento, Italy
Ängelholm, Sweden
Bristol, United Kingdom
Valsavarenche, Italy
Saint Petersburg, Russia
Mielec, Poland
Jeju, South Korea
Pompano Beach, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewExcellent service and great location.
Nothing
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery clean, comfy, great location, very good breakfast.
There is construction next door, the noise all day is annoying. There is no a/c and the room got really hot, we had to ask for fans. Also no body lotion or conditioner in bathroom.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewExcellent hotel and both reception staff (Martin and Alexandra) plus restaurant staff (Niki and Fauszana) were exceptional! Superb food at dinner with choices of starters, mains and desserts plus huge breakfast buffet with many choices. Location very good and just by the Hahnenkamm gondola...hotel provided guest cards for reductions.
One dislike was the fact that the hotel charged 15 euros per day for guest parking which I thought too much considering we were hotel guests and the parking was not secure, just off road behind the hotel. Also because of the the village festival, it was extremely noisy up until 2.00am with youngsters partying loudly in rooms opposite. Room view was of the gondola cable cars passing by our balcony every 20 seconds!!! Expected a bit better!
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation, staff at reception and restaurant , breakfast superb ! Quality of beds , great relaxing sleeping experience !
A bigger pool , but space is the limit :(
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewThe location was great, the room well presented with plenty of space and the staff very helpful. The outdoor dining area was fabulous for evening drinks.
There was no air conditioning and the fans didn't really help, so it was pretty hot to sleep. There is currently a building site next door and the noise starts at 7.00am so no chance for a quiet sleep in.
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewGood location, nice and clean
Could you have a few more breakfast options
Dear Michael, Thank you very much for your positive feedback on the location and cleanliness! We are happy to take your request for more breakfast options on board and are looking into how we can expand the offer. We look forward to welcoming you back soon. Your Kaiserhof Kitzbühel Team
Dear Michael, Thank you very much for your positive feedback on the location and cleanliness! We are happy to take your request for more breakfast options on board and are looking into how we can expand the offer. We look forward to welcomi… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewlocation
The staff has been very rude to me and accused me that i didnt pay 25 euros for the parking and tax which i paid in cash.The atmosphere is terrible i had a feeling that i was on the police station waiting in the line for the reception.The lady on the reception was very rude that she put me in the situation that i was scared to ask a question.
Dear Josko, We are very sorry to hear that you felt uncomfortable with us - this is by no means our standard. We take your feedback very seriously and have reviewed the incident internally in order to avoid such situations in the future. Thank you for bringing this to our attention. Your Kaiserhof Kitzbühel Team
Dear Josko, We are very sorry to hear that you felt uncomfortable with us - this is by no means our standard. We take your feedback very seriously and have reviewed the incident internally in order to avoid such situations in the future. Th… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewClean, has aircon and a good location
Up a hill to get there
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewWhat a beautiful hotel! Situated right next to the gondola station making access to the mountain for hiking so easy. The staff were so welcoming and friendly and nothing was too much trouble for them - they were able to help us out with the loan of a phone charger and a fan for the room as it was so hot whilst we were there. The room was lovely, a good size with its own terrace and plenty of storage space. We ate in the restaurant a couple of times - the menu was not extensive but the food was very good - again, the staff in the restaurant and bar made us very welcome. The indoor pool area was comfortable with access to a small garden and sunbeds, the pool itself was refreshing and the wellness area was extensive. Would definitely recommend this hotel and would happily book again!
Only a minor point - tea/coffee facilities were provided but we had to ask for milk each day
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewOur stay at the Kaiserhof was a very positive experience. The hotel was of a high standard with clean, comfortable rooms and the staff are absolutely fantastic. Incredibly helpful and friendly. The location was excellent, close to both the cable car and the city centre. The breakfast served each morning had a wide selection and was of high quality. We particularly appreciated the spa area, quiet and pleasant with several different saunas. Would definitely recommend the hotel to both business and leisure travellers, and look forward to returning the next time we are in Kitzbuhel.
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewSpectacular hotel! After about 20 years of Booking.com stays I would put this hotel in the top 5. It is immaculate and well-maintained. The staff is professional. The room was very large (Junior Suite), very quiet, well furnished, and had great views. It is conveniently next to the Hahnenkamm train station and cable car. The breakfast was extensive, varied, and delicious with great service support.
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewLovely clean room ., comfortable bed . Really appreciated bath robe and slippers in room . Restaurant staff were very friendly and efficient . Food for breakfast and dinner was very tasty good choice at breakfast .
A warmer welcome on arrival from reception would have been nice . We felt as if we were a bit of an inconvenience when asking questions . Nice having black tea in rooms but would have liked coffee sachets and creamer but were told they were unavailable .
Dear Ann, first of all thank you very much for sharing your wonderful feedback regarding your last stay at our Hotel Kaiserhof in Kitzbühel. Also thank you for your valuable comment pertaining to your check-in and coffee in the room. Please rest assured that we strive to improve our services continously. We hope to have the opportunity to welcome you back to our Hotel Kaiserhof Kitzbühel for another stay the next time your travels take you our way. Sunny regards from Tyrol, your Hotel Kaiserhof-Team
Dear Ann, first of all thank you very much for sharing your wonderful feedback regarding your last stay at our Hotel Kaiserhof in Kitzbühel. Also thank you for your valuable comment pertaining to your check-in and coffee in the room. Please… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGreat location, friendly staff, great facilities. Comfortable bed, lovely room and a baby cot on request. Swimming pool and wellness area was great. Staff were extremely friendly and helpful.
Dear Cassandra, thank you for staying with us and for taking the time to share your wonderful feedback. We are thrilled to learn that all our efforts to create a memorable stay for your met with success. We will continue to enhance our facilities and services so that your next stay will be even more memorable. Best regards from sunny Tyrol, your Hotel Kaiserhof Kitzbühel-Team
Dear Cassandra, thank you for staying with us and for taking the time to share your wonderful feedback. We are thrilled to learn that all our efforts to create a memorable stay for your met with success. We will continue to enhance our faci… Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewClean and comfortable but a bit noisy since there is a construction near the hotel and they started work early.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewEverything
No Air Conditioning