Nothing

Excellent service and great location.

Stayed in August 2025

One dislike was the fact that the hotel charged 15 euros per day for guest parking which I thought too much considering we were hotel guests and the parking was not secure, just off road behind the hotel. Also because of the the village festival, it was extremely noisy up until 2.00am with youngsters partying loudly in rooms opposite. Room view was of the gondola cable cars passing by our balcony every 20 seconds!!! Expected a bit better!

Excellent hotel and both reception staff (Martin and Alexandra) plus restaurant staff (Niki and Fauszana) were exceptional! Superb food at dinner with choices of starters, mains and desserts plus huge breakfast buffet with many choices. Location very good and just by the Hahnenkamm gondola...hotel provided guest cards for reductions.

Stayed in August 2025

A bigger pool , but space is the limit :(

Location, staff at reception and restaurant , breakfast superb ! Quality of beds , great relaxing sleeping experience !

Stayed in August 2025

There was no air conditioning and the fans didn't really help, so it was pretty hot to sleep. There is currently a building site next door and the noise starts at 7.00am so no chance for a quiet sleep in.

The location was great, the room well presented with plenty of space and the staff very helpful. The outdoor dining area was fabulous for evening drinks.

Stayed in June 2025

Could you have a few more breakfast options

Good location, nice and clean

Stayed in June 2025

Up a hill to get there

Clean, has aircon and a good location

Stayed in July 2025

Only a minor point - tea/coffee facilities were provided but we had to ask for milk each day

What a beautiful hotel! Situated right next to the gondola station making access to the mountain for hiking so easy. The staff were so welcoming and friendly and nothing was too much trouble for them - they were able to help us out with the loan of a phone charger and a fan for the room as it was so hot whilst we were there. The room was lovely, a good size with its own terrace and plenty of storage space. We ate in the restaurant a couple of times - the menu was not extensive but the food was very good - again, the staff in the restaurant and bar made us very welcome. The indoor pool area was comfortable with access to a small garden and sunbeds, the pool itself was refreshing and the wellness area was extensive. Would definitely recommend this hotel and would happily book again!

Stayed in June 2025

Our stay at the Kaiserhof was a very positive experience. The hotel was of a high standard with clean, comfortable rooms and the staff are absolutely fantastic. Incredibly helpful and friendly. The location was excellent, close to both the cable car and the city centre. The breakfast served each morning had a wide selection and was of high quality. We particularly appreciated the spa area, quiet and pleasant with several different saunas. Would definitely recommend the hotel to both business and leisure travellers, and look forward to returning the next time we are in Kitzbuhel.

Stayed in June 2025

Spectacular hotel! After about 20 years of Booking.com stays I would put this hotel in the top 5. It is immaculate and well-maintained. The staff is professional. The room was very large (Junior Suite), very quiet, well furnished, and had great views. It is conveniently next to the Hahnenkamm train station and cable car. The breakfast was extensive, varied, and delicious with great service support.

Stayed in June 2025

A warmer welcome on arrival from reception would have been nice . We felt as if we were a bit of an inconvenience when asking questions . Nice having black tea in rooms but would have liked coffee sachets and creamer but were told they were unavailable .

Lovely clean room ., comfortable bed . Really appreciated bath robe and slippers in room . Restaurant staff were very friendly and efficient . Food for breakfast and dinner was very tasty good choice at breakfast .

Stayed in June 2025

Great location, friendly staff, great facilities. Comfortable bed, lovely room and a baby cot on request. Swimming pool and wellness area was great. Staff were extremely friendly and helpful.

Stayed in June 2025

Clean and comfortable but a bit noisy since there is a construction near the hotel and they started work early.

Stayed in May 2025

No Air Conditioning

Everything

Stayed in May 2025

The gym was very dull, the breakfest was missing veggies

A big and comfy room, very pleasent staff

Stayed in May 2025

Beautiful, well maintained, professional.

Stayed in May 2025

Everything was perfect!

Stayed in May 2025

The bed was too hard and slightly uncomfortable. We had to request additional pillows.

Breakfast was great but sometimes a little slow. Great choice, friendly staff and overall very good.

Stayed in March 2025

Dinner was 60 euros for 5 course which was fine if we needed 5 courses but we don’t eat that much so we had to go out every night to get something for a more affordable say .. 30/40 euros. Bit frustrating if you know what I mean.

Pretty much everything

Stayed in March 2025

Shower wasn’t great, needed to be stronger.

Location, location! Next door to the train station (quiet), main lift, hire shop, could ski home to door at end of day. We didn’t really see the town apart from few short strolls (v close) as lovely to just stay at hotel. So easy getting train to Innsbruck airport. Breakfast was good, asking for coffee better than machine. Dinner was excellent quality but we never made it through all the courses! Wellness area good for short relax post slopes.

Stayed in March 2025

Nothing

Location for skiing

Stayed in February 2025

Very clean hotel and the staff members are super friendly and helpful! The location was great, just by the main cable car going up the mountain. The breakfast was good and the restaurant dishes exceptional.

Stayed in March 2025

Everything

Stayed in March 2025

As I mentioned in my previous comments I would like Kaiserhoff to change mats in the gym room: current ones are just awful. Another comment is about price level. Although quality of stay is excellent, current level of pricing makes think about different options for next ski season.

This was 3rd time we stayed at Kaiserhoff and we enjoyed our stay a lot. We like everything: location, comfort of stay, service and food. All was great!

Stayed in March 2025

I didn't stay longer!

All three were a good as it could have possibly been. Especially liked the ski room and the location. The pool the spa and bar were all amazing.

Stayed in January 2025