Reviews of Chalet in Bramberg near Wildkogel Arena
5733 Bramberg am Wildkogel, Austria
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Reviewed: 17 June 2024 · Stayed in June 2024
Verified review+ Fully equipped kitchen which was nice. Nothing was missing. + the sauna works well and is spacious for multiple people + Communication with the home owner went well as they reached out a week before hand and also the say when we were arriving. + wifi is working well but sometimes with little interruptions. We were able to stream on the wifi network
- We spend 12 hours without heating. When I informed the host, they mentioned that two times a day the heating briefly doesn't work.. they didn't understand and didn't take any effort to resolve it. After 3 more hours it suddenly started working again (most likely after intervention from their end) - Cutlery was dirty!! Stains and such from the dishwasher most likely but we needed to wash every plate and cup before using it - The area is not very dog friendly - The house is rented by Belvilla by Oyo. Their communication goes very poorly and you receive 3-4 mails for every enquiry. - Costly! They have surcharge for every topic (towels, end cleaning, ...) - Please do something about the lighting! At 5h it's very bright already so you can sleep anymore. - Lights in the living room are sensor based so when you move a little it jumps on, which is annoying if you are watching television - Fly invasion! we had like 20 flies indoors... I feel the accomodation should do something against this as we didn't keep doors open unnecessary. - There was a blinded window in the living room. When the owners came home late in the evening, they would wake us up with the large amount of light coming through the window
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the fully equipped kitchen, spacious sauna, and good communication with the home owner. We apologize for the issues you faced with heating, dirty cutlery, and the lack of dog-friendly area. We also appreciate your feedback on our communication and pricing. Regarding the lighting, we will take your suggestion into consideration. We apologize for the inconvenience caused by the flies and the window. Best Regards, Team Belvilla
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the fully equipped kitchen, spacious sauna, and good communication with the home owner. We apologize for the issues you faced with heating, dirty cutlery, and … Show more