Reviews of Hotel Weisses Roessl 5 stars
Bichlstraße 5, 6370 Kitzbühel, Austria
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Reviewed: 20 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewEverything was amazing! Staff was even better. Will be going back!
Nothing, loved it!
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewNicely decorated and very good location in the centre of Kitzbuhel.
Over priced for quality, rooms are too hot and it’s too complicated to control. Ended up having windows open and then it was noisy. Spa pool temperature felt cold due to the whole hotel being a sauna! Zuma take over the bar and restaurant on the evenings making it difficult to just have a quiet drink at the hotel.
Dear Jason, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our central location and decor. However, we’re truly sorry to learn that some aspects of your stay did not meet your expectations. We understand that room temperature control is important for a comfortable stay, and we regret any inconvenience you experienced. Your comments about the spa pool temperature and the evening atmosphere at the bar and restaurant are also valuable to us, and we will review these areas to see where improvements can be made. We appreciate your honest feedback and will take it into account as we continue to refine our guest experience. While we regret that you may not return, we would love the opportunity to welcome you back in the future and provide you with an improved stay. Best regards, The Weisses Rössl Team
Dear Jason, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our central location and decor. However, we’re truly sorry to learn that some aspects of your stay did not meet your expectations. W… Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in December 2024
Verified revieweverything
Wifi connection is bad and the phone reception is very poor
Dear Mouza, Thank you so much for your perfect scores and for highlighting everything you loved about your stay at Weisses Rössl. It’s truly rewarding to know that our staff, cleanliness, location, facilities, comfort, and value for money exceeded your expectations. We’re sorry to hear, however, that the WiFi connection and phone reception did not meet your needs. Your feedback is important, and we will look into ways to improve connectivity to ensure a smoother experience for all our guests. We hope to welcome you back soon and provide you with an even better stay. Warm regards, The Weisses Rössl Team
Dear Mouza, Thank you so much for your perfect scores and for highlighting everything you loved about your stay at Weisses Rössl. It’s truly rewarding to know that our staff, cleanliness, location, facilities, comfort, and value for money … Show more
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewLocation is excellent as are the facilities - ski lockers, pool / spa, common areas.
Zuma restaurant dominates the hotel. Wait staff are average, lacking training (or perhaps undermanned). Concierge / shuttle staff the exception - they were excellent. Cleaning standards leave a lot to be desired.
Dear Martin, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our excellent location, ski lockers, and spa facilities, as well as the outstanding service provided by our concierge and shuttle staff. Your kind words about these aspects are greatly appreciated. That said, we are genuinely sorry to learn that certain elements of your stay did not meet your expectations. We take your comments about the cleaning standards and wait staff seriously and will address them internally to ensure improvements are made. Ensuring a consistent, high-quality experience for all our guests is of utmost importance to us. We also understand your concerns regarding pricing, and we aim to deliver value that matches our premium winter-season offerings. Your feedback will help us better balance this in the future. Thank you again for your constructive review. We hope to welcome you back to Weisses Rössl in the future and provide you with a more seamless and satisfying experience. Warm regards, The Weisses Rössl Team
Dear Martin, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our excellent location, ski lockers, and spa facilities, as well as the outstanding service provided by our concierge and s… Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 21 April 2024 · Stayed in March 2024
Verified reviewwonderful location Hotelroom super clean and comfortable Service is excellent and the shuttle service to the Hahnenkamp Bahn very convenient. Breakfast is very nice
the lobby is " the Zuma Restaurant", so there is no other option for Hotelguests, and in the evening, almost no more lobby. we ate at Zuma, but you have to make the reservation much much earlier before your stay. Otherwise, you will not get a table.. So, all the other nights, we had to go somewhere else . Also, the sauna is very small And no view - our room was at the back of the hotel so we looked at other houses
Dear Andrea, Thank you very much for taking time to write us with your detailed feedback. We are happy to learn that you enjoyed our hotel's location, the comfort and cleanliness of your room, as well as great service. Good to know that our shuttle service and breakfast made your stay easier and more convenient. We do regret, however, to learn of those parts of your experience that fell short of expectations. There is no question that use of our lobby in the evenings as "The Zuma Restaurant" does encroach on space for hotel guests. We appreciate you recognizing that, and we will certainly make efforts to clarify this point to incoming guests and brainstorm ways to have more flexible dining options. Regarding the sauna facilities, we understand how important space is and appreciate your feedback as we continue to work on bettering our amenities. We are also sorry that your room view was not up to your expectations; therefore, feel free to let us know for your next booking, so that we can assist in offering a room with the preferred view. Your feedback helps us in every possible way to improve and make changes that enhance the comfort of our guests. We are looking forward to a chance to host you again for a much more pleasant stay. Warm regards, Your Weisses Rössl Team Kitzbühel
Dear Andrea, Thank you very much for taking time to write us with your detailed feedback. We are happy to learn that you enjoyed our hotel's location, the comfort and cleanliness of your room, as well as great service. Good to know tha… Show more
Reviewed: 7 March 2024 · Stayed in December 2023
Verified reviewReviewed: 2 March 2024 · Stayed in March 2024
Verified reviewReviewed: 20 February 2024 · Stayed in February 2024
Verified reviewOutstanding rooms, facilities and service. Great breakfast
Nada
Dear Thomas, thank you for your incredibly positive feedback. We are delighted to hear you enjoyed the room faacilities and our service. We are looking forward to your next visit. Kind regards from Kitzbühel Your Hotel Weisses Team
Reviewed: 10 February 2024 · Stayed in February 2024
Verified reviewReviewed: 10 February 2024 · Stayed in February 2024
Verified reviewVery good staff … thank you Ivan & Zoltan!!
Rooms were pretty hot in temperature.
Dear Abhay Raj, thank you for your very positive feedback. We are delighted to hear, that you enjoyed your stay with us and are looking forward to see you hopefully soon again. Kind regards from Kitzbühel Your Hotel Weisses Rössl Team
Reviewed: 7 February 2024 · Stayed in February 2024
Verified reviewBreakfast was absolutely fantastic. Everything you could want. Staff fantastic Great range of hot options expertly cooked and buffet with pretty much everything - all exceptional quality.
Our room was a bit tucked away - but other than that nothing to complain about.
Dear Michael, thank you for your very positive feedback! We are pleased to hear that you enjoyed the culinary offers at our breakfast and were happy with the service we provide. We are looking forward to see you soon again with us. Kind regards from Kitzbühel Your Hotel Weisses Rössl
Dear Michael, thank you for your very positive feedback! We are pleased to hear that you enjoyed the culinary offers at our breakfast and were happy with the service we provide. We are looking forward to see you soon again with us. Kind re… Show more
Reviewed: 5 February 2024 · Stayed in February 2024
Verified reviewReviewed: 4 February 2024 · Stayed in January 2024
Verified reviewScenery
N/A
Dear Enrique, thank you for your exceptional feedback. We are looking forward to welcome and pamper you soon again! Kind regards from Kitzbühel Your Hotel Weisses Rössl
Reviewed: 13 December 2023 · Stayed in December 2023
Verified reviewThe worst hotel in Kitzbuhel. The room did not look like the pictures. It was a dark little hole that opened onto a concrete wall about a metre from the door. The hotel had no proper lobby to sit out in the evenings. Breakfast was incredibly marginal and of poor quality: wilted vegetables and mouldy fruit. The pancakes were dry and tasteless. Nothing in the omelette although we asked for mushrooms. The manager argued loudly with his subordinate in front of us during breakfast that his shirt smelt. The manager at the reception was disrespectful, raised his voice when we pointed out that the website did not show the amount for the dog, to which he said first 30 euros and then 40 euros. The room service is a joke, hardly any food, an empty salad was 18 euro and they asked for another 20 euro because it was brought to the room so 38 euro for a small salad. I would not recommend it to anyone, I am sorry I did not read the reviews but I thought Kitzbühel had a high standard in general but unfortunately not. This hotel, especially the hotel management is below criticism. It is very sad that people's planned holidays are so carelessly disregarded.
The worst hotel in Kitzbuhel. The room did not look like the pictures. It was a dark little hole that opened onto a concrete wall about a metre from the door. The hotel had no proper lobby to sit out in the evenings. Breakfast was incredibly marginal and of poor quality: wilted vegetables and mouldy fruit. The pancakes were dry and tasteless. Nothing in the omelette although we asked for mushrooms. The manager argued loudly with his subordinate in front of us during breakfast that his shirt smelt. The manager at the reception was disrespectful, raised his voice when we pointed out that the website did not show the amount for the dog, to which he said first 30 euros and then 40 euros. The room service is a joke, hardly any food, an empty salad was 18 euro and they asked for another 20 euro because it was brought to the room so 38 euro for a small salad. I would not recommend it to anyone, I am sorry I did not read the reviews but I thought Kitzbühel had a high standard in general but unfortunately not. This hotel, especially the hotel management is below criticism. It is very sad that people's planned holidays are so carelessly disregarded.
Dear Erika, Thank you for taking the time to provide us with your feedback. We would like to express our sincere apologies for any inconvenience or dissatisfaction you experienced during your stay at our hotel. We strive to offer our guests the highest level of service and comfort, and we regret that we fell short of your expectations on this occasion. We take your feedback seriously, and we will thoroughly investigate the issues you raised. Our room service charge of 20,00€ is a fixed price that we charge for any type of room service, whether it’s one item or multiple items. As you have ordered your room service by our SuitePads, you were fully aware of the surcharge. We are sorry that the salad did not meet your expectations and we do apologise for that. Please be advised that you have not mentioned that you will be arriving with two dogs and as you can see on our website, we have a surcharge of 40,00€ per dog per night. We do need this information beforehand as this allows us to contact you immediately and let you know alternatives and remind you of the surcharge. We still gave you a deduction of surcharge for your dog´s stay. Thank you again for bringing your concerns to our attention. We genuinely appreciate your feedback and we are looking forward very much to welcome you back in the future. For any further assistance please do not hesitate to contact us any time. Kind regards from Kitzbühel Your Hotel Weisses Rössl Team
Dear Erika, Thank you for taking the time to provide us with your feedback. We would like to express our sincere apologies for any inconvenience or dissatisfaction you experienced during your stay at our hotel. We strive to offer our guests… Show more
Reviewed: 9 May 2023 · Stayed in March 2023
Verified reviewReviewed: 26 March 2023 · Stayed in March 2023
Verified reviewBreakfast is amazing and the service at Breakfast is great
This is not a 5 star hotel. Is an old hotel that renovated their rooms, the Spa is super old and an absolute no go Our room was extremely cold and no one told us they can get a heater. Next day I insisted they change our room and they did but then it was too hot. We didn't rest during the nights at all. The beds have 3 star pillows bed sheets and they never told us that the bedding won't be changed unless you ask so for 5 days we had no fresh bedsheets in a very expensive hotel. Definitely no value for money at all. We stayed in other places in Kitzbuhel that are far better and half price.
Reviewed: 24 March 2023 · Stayed in February 2023
Verified review