Reviews of Grand Tirolia Kitzbühel - Member of Hommage Luxury Hotels Collection 5 stars
Eichenheim 10, 6370 Kitzbühel, Austria
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe best hotel in Kitzbuhel, great breakfast big hotel room and kids club is a big plus
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything was good, room eas big and beautiful, huge terrace and bathroom…
I didn’t like that on Monday the golden bar and kids club are both closed
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe whole hotel is newly build. Rooms are spacious and in-room facilities are adequate.
I have visited many 5 star hotels, but this one is not a 5 star hotel. I don’t complain quickly but this was not the service you would expect for this price. - Not enough beds at the pool. The hotel has room for 300 guests and only 30 bed at the poolside. - Official check-in time is 15:00. We arrived at 14:30 the room wasn’t ready until 15:45. We had to wait in the lobby for over 1 hour and 15 minutes. - If you come by car: For every day you are charged €30 for parking. Doesn’t matter inside or outside parking. Anywhere on the property = €30. There is no possibility to park elsewhere. - No roomservice available because of staff shortage. - Forgot to restock the minibar. I call (3x) to get restocked and get handed over warm beer. - Understaffed breakfast service, tables took a long time to be cleaned. - Standing in line for 10 minutes for an omelette or fried egg during breakfast. - No place in the restaurant for own guests. On the day of arrival we wanted to eat in the restaurant but both we’re full. Which is strange because the restaurants are huge, but I believe it was because of staff shortage. This happened on a couple of evenings. Eventually we always went out by car for dinner. - We had a room with “mountain view” but since we we’re located on the ground floor in the lower corner, the most of the view was on the restaurant terrace, so no privacy on your patio.
Dear Roderic, thank you very much for taking the time to share such a detailed account of your stay with us. I am pleased to read that you appreciated the spacious rooms and the facilities in the newly built areas of the hotel. At the same time, I sincerely regret that many other aspects did not meet your expectations. Your remarks about the pool facilities, the check in process, the restaurant availability, the breakfast service, the minibar as well as the parking fees are all taken very seriously. Please be assured that I will review these points carefully with my team, as it is our clear goal to provide the level of service that our guests rightfully expect from a five star hotel. I am truly sorry that we were not able to convince you on this occasion. Nevertheless, I do hope that you may give us another chance in the future to restore your trust and to show you the improvements we are committed to making. With kind regards Gerhard Bosse General Manager
Dear Roderic, thank you very much for taking the time to share such a detailed account of your stay with us. I am pleased to read that you appreciated the spacious rooms and the facilities in the newly built areas of the hotel. At the sam… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe facilities are excellent, the staff is attentive and the design of the hotel including the gol course is amazing. I had a great time in this hotel. I had a room facing the forest in the back of the hotel and that was very quiet and peaceful in case you want something like that.
Dear Marius, thank you very much for your wonderful feedback. I am delighted to read that you enjoyed our facilities, the attentive service from our team and the design of the hotel including the golf course. It is also nice to know that your forest facing room offered you the quiet and peaceful atmosphere you were looking for. We are very pleased that you had such a great time with us and we look forward to welcoming you back for another relaxing stay in Kitzbühel. With kind regards Gerhard Bosse General Manager
Dear Marius, thank you very much for your wonderful feedback. I am delighted to read that you enjoyed our facilities, the attentive service from our team and the design of the hotel including the golf course. It is also nice to know that y… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewEverything, the staff was very friendly and helpful.
There were missing personal especially by breakfast.
Dear Martina, thank you so much for your wonderful feedback. We are delighted to read that you enjoyed your stay with us, especially the family friendly atmosphere and the warm hospitality of our team. We also appreciate your comment regarding the breakfast service. We are sorry if you felt there were not enough team members available and we will certainly take this into account in order to improve the experience for our guests. It would be our great pleasure to welcome you and your family back to the Grand Tirolia on another occasion. With kind regards Gerhard Bosse General Manager
Dear Martina, thank you so much for your wonderful feedback. We are delighted to read that you enjoyed your stay with us, especially the family friendly atmosphere and the warm hospitality of our team. We also appreciate your comment rega… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewthey charge for car parking even though they are in the middle of mountatins! what else I can do except paying for that on daily basis. not a good thing tbh
Dear Mr. Musharraf, thank you very much for sharing your impressions of your stay with us. We are glad that you chose the Grand Tirolia for your visit to Kitzbühel. We understand your point regarding the parking fee and we are sorry if this created any inconvenience. The fee helps us to maintain the parking facilities and ensure that they are safe and available for all our guests, however we truly appreciate your feedback and will keep it in mind when reviewing our services. It would be a great pleasure to welcome you back on a future occasion and to create an experience that will be entirely positive. With kind regards Gerhard Bosse General Manager
Dear Mr. Musharraf, thank you very much for sharing your impressions of your stay with us. We are glad that you chose the Grand Tirolia for your visit to Kitzbühel. We understand your point regarding the parking fee and we are sorry if th… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewSuperb hotel. Great staff, always kind and try to assist. Excellent facilities and view. Prefect place for the kids. Very relaxing vacation!
Dear Ariel, thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our hotel, facilities, and staff, and that you had a relaxing vacation with your family. We look forward to welcoming you and your loved ones back to the Grand Tirolia soon. With kind regards Gerhard Bosse General Manager
Dear Ariel, thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our hotel, facilities, and staff, and that you had a relaxing vacation with your family. We look forward to welcoming you and your love… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewA great premises with excellent facilities and marvellous new wing. Rooms are extended and super clean. The hotel is a bit out of the town, but we liked it. In and out door pools are great and the new family/kids spa is marvellous. Reception team are friendly and helpful. We was 4 families and had 2 king rooms and 2 glorious penthouse apartments - all was nice decorated. Breakfast is great with many options to select.
Need to improve is all about the hotel restaurants. Restaurant TIROLIA is poor in means of dinning and service. The restaurant in the Golf club is fine, but also here service need to improve. Service team is the Breakfast are not friendly.
Dear Elimelech, thank you very much for your detailed feedback. We are pleased to hear that you and your families enjoyed our facilities, the new wing, the cleanliness of the rooms, and the family spa. It is also great to know that you appreciated our breakfast selection and found the reception team friendly and helpful. At the same time, I am sorry to hear that our restaurant services did not fully meet your expectations. Your observations regarding the dining experience at Restaurant Tirolia and the Golf Club restaurant, as well as the breakfast service, are taken seriously. We are working closely with our teams to improve in these areas and provide a consistently excellent experience. Thank you again for your constructive comments. We hope to welcome you and your families back in the future to show you the improvements we are making. With kind regards Gerhard Bosse General Manager
Dear Elimelech, thank you very much for your detailed feedback. We are pleased to hear that you and your families enjoyed our facilities, the new wing, the cleanliness of the rooms, and the family spa. It is also great to know that you app… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewI’ve stayed at most of the 5-star hotels in Kitzbühel, and Grand Tirolia has now become my favorite. The service is excellent, the rooms are beautifully designed, the amenities are high quality, and the atmosphere is both professional and friendly. Cleanliness was perfect – every day, our room was cleaned while we were at breakfast, so we always came back to a fresh and tidy space. The breakfast itself was outstanding: a wide variety, fresh and top-quality products, and everything well presented and constantly replenished. I’ve seen some negative reviews mentioning poor cleanliness, long waits, or a disappointing breakfast. Based on my stay, I can say these comments do not reflect reality. Everything we experienced was the opposite – smooth, clean, and very well managed. Grand Tirolia offers true 5-star comfort with great attention to detail. I’ll definitely be coming back, and I can highly recommend it to anyone visiting Kitzbühel.
Dear Adriana, thank you very much for your wonderful and detailed feedback. It is truly gratifying to hear that after visiting many 5-star hotels in Kitzbühel, Grand Tirolia has become your favorite. We take great pride in offering excellent service, beautiful rooms, and high-quality amenities, so your recognition means a lot to us. I’m especially glad that our cleanliness standards and breakfast offering met your expectations. We are aware of the occasional negative comments and appreciate your perspective in highlighting the positive experience you had. We very much look forward to welcoming you back to the Grand Tirolia and appreciate your kind recommendation. With kind regards Gerhard Bosse General Manager
Dear Adriana, thank you very much for your wonderful and detailed feedback. It is truly gratifying to hear that after visiting many 5-star hotels in Kitzbühel, Grand Tirolia has become your favorite. We take great pride in offering excell… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Dear Amit, thank you very much for your wonderful feedback. We are delighted that you and your family enjoyed your stay with us and found our resort to be excellent and great value for money. We look forward to welcoming you back to the Grand Tirolia in the future. With kind regards Gerhard Bosse General Manager
Dear Amit, thank you very much for your wonderful feedback. We are delighted that you and your family enjoyed your stay with us and found our resort to be excellent and great value for money. We look forward to welcoming you back to the G… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe hotel feels luxurious indeed and the staff are incredibly welcoming and efficient. We had a gorgeous Deluxe room in the new part of the hotel, with stunning views of the mountains. The facilities are great, the kids indoor swimming pool and kids club were perfect for our daughter at the end of the day after long hikes in the mountain. The adults spa is also stunning. The decor throughout the hotel is quirky and elegant and the lobby has so many beautiful seating areas where you could easily spend time with a book and a cocktail. However, the mountains around are too beautiful to want to be stuck indoors. We really loved the golf club restaurant, the food was exquisite and the service excellent. Great value for money too. The breakfast at the hotel was also absolutely amazing with so many options.
There was quite a bit of refurbishment going around (summer is the only time they can do it so fair enough but it was a bit of an eye sore) and the outdoor swimming pools were closed because of that. The first night we had dinner at the hotel restaurant and we waited for one and half hours for our food to arrive. Luckily we weren't in a rush or starving but we definitely noticed a slower and less efficient service comparing to the golf club restaurant.
Dear Ms. Vlad, thank you very much for your detailed and thoughtful feedback. We are delighted to hear that you enjoyed the luxurious feel of our hotel, the welcoming and efficient staff, and the beautiful mountain views from your Deluxe room. It is wonderful that your daughter had a great time in the kids’ indoor pool and club, and that you appreciated the adults’ spa, decor, and our various relaxing areas. I appreciate your understanding regarding the refurbishment work during the summer and the temporary closure of the outdoor pools. We regret that the renovation work caused some visual disturbance. Regarding the slow service at dinner on your first night, I sincerely apologise. This is not the experience we want to offer, and I am glad to hear that the golf club restaurant was able to impress you with its excellent food and service. Thank you also for the high ratings in all categories. Your feedback is very valuable as we continue to improve. We hope to welcome you and your family back soon for an even better stay. With kind regards Gerhard Bosse General Manager
Dear Ms. Vlad, thank you very much for your detailed and thoughtful feedback. We are delighted to hear that you enjoyed the luxurious feel of our hotel, the welcoming and efficient staff, and the beautiful mountain views from your Deluxe r… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewFriendly stuff, location , room.
Dear Ronen, thank you very much for your kind feedback. I am glad to hear that you enjoyed your stay and appreciated the friendliness of our staff, the location and your room. We would be happy to welcome you back to the Grand Tirolia on a future visit. With kind regards Gerhard Bosse General Manager
Dear Ronen, thank you very much for your kind feedback. I am glad to hear that you enjoyed your stay and appreciated the friendliness of our staff, the location and your room. We would be happy to welcome you back to the Grand Tirolia on … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewAbsolutely fantastic. Wonderful hotel, food, staff, everything. Highest recommendation.
Dear Jeffrey, thank you so much for your enthusiastic feedback. We are truly delighted that you had such a fantastic stay and that every aspect – from the hotel and food to our staff – met your expectations. Your highest recommendation means a great deal to us. We would be thrilled to welcome you back to the Grand Tirolia in the future. With kind regards Gerhard Bosse General Manager
Dear Jeffrey, thank you so much for your enthusiastic feedback. We are truly delighted that you had such a fantastic stay and that every aspect – from the hotel and food to our staff – met your expectations. Your highest recommendation me… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewWe’ve been coming to Austria for over 20 years now, and working in luxury hospitality, we’re very picky! Well….there is nothing to be picky about Grand Tirolia. Flawless stay from A to Z. From the upgrade at check in (we booked through Booking) to the lovely staff and the great service. A special Thank you to Raji and his exceptional concierge service. And to Alexandru who was always willing to help. The hotel is spotless clean having undergone an extensive renovation. Food is out of this world-all produce is sourced locally. Spa is lovely (separate adults only and family spas!) and Edmund is very nice! The view is dreamy and we loved the fact that it’s 4 km away from the city center. We didn’t come to the mountains to stay downtown :) Best choice we could have made, happy to have found our home away from home. We will be back every year!
Nothing we didn’t like. All was perfect.
Dear Oana, thank you very much for your wonderful and detailed feedback. It means a lot to us, especially coming from someone with your experience in luxury hospitality. We are thrilled to hear that your stay with us was flawless from start to finish and that the upgrade, our team including Raji and Alexandru, as well as the food, spa and beautiful surroundings exceeded your expectations. Your description of the Grand Tirolia as your “home away from home” is truly the highest compliment we could hope for. We are very much looking forward to welcoming you back every year. With kind regards Gerhard Bosse General Manager
Dear Oana, thank you very much for your wonderful and detailed feedback. It means a lot to us, especially coming from someone with your experience in luxury hospitality. We are thrilled to hear that your stay with us was flawless from sta… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified review