Reviews of Arthotel ANA Gala 3 stars
Viriotgasse 5, 09. Alsergrund, 1090 Vienna, Austria
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Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewVery nice hotel, clean and comfortable. The location is good, with a tram station 3 minutes away. Also, the people at the desk were very friendly and with good disposition to help. I really recommend this hotel and I would definitely come back here if I am ever back in Vienna.
Dear Paula, Thank you very much for your kind words and for taking the time to leave such a wonderful review. We are truly delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, comfort, and our convenient location. It’s especially rewarding to know that our team at the reception made a positive impression – your feedback motivates us to continue providing the best possible service to our guests. We would be absolutely happy to welcome you back anytime you're in Vienna again. Until then, we wish you all the best and safe travels! Warm regards, ANA Gala TEAM
Dear Paula, Thank you very much for your kind words and for taking the time to leave such a wonderful review. We are truly delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, comfort, and our convenient lo… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewLoved the art work and the usual furniture, all very quirky and fun. Our room was comfortable and clean. Staff were friendly. The breakfast was very good each morning. We would have liked English breakfast tea bags among the tea selection but it was ok. Over all it was a wonderful place to stay and we would definitely recommend it.
We loved it and have no dislikes
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay, the unique style of our hotel, and our breakfast. We’ll definitely consider adding English Breakfast tea to our selection. Hope to welcome you again soon! Warm regards, The Arthotel ANA Gala Team
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay, the unique style of our hotel, and our breakfast. We’ll definitely consider adding English Breakfast tea to our selection. Hope to welcome you again so… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewRooms are clean, comfortable and spacious. Bathroom was clean and tidy. It's out of city centre, but it's close to tram which goes every few minutes and connects to the rest of the city. Staff was very nice.
It's a bit noisy, our room was close to a street with a lot of traffic. It would be good if there were two cups and a kettle in room.
Dear Ms.Gorica, Thank you for taking the time to share your feedback with us. We're happy to hear that you found our rooms clean, comfortable, and spacious, and that the staff were friendly. We appreciate your comments on the location; while we are outside the city center, we strive to provide convenient access to public transportation, and it's great to know that you found the tram service helpful. We apologize for the noise disturbance you experienced due to the busy street nearby. We will certainly look into options to improve soundproofing in the rooms. Regarding your suggestion for adding cups and a kettle to the room, we will take it into consideration for future improvements. We hope to welcome you back for another stay soon! Best regards, ANA Gala Team
Dear Ms.Gorica, Thank you for taking the time to share your feedback with us. We're happy to hear that you found our rooms clean, comfortable, and spacious, and that the staff were friendly. We appreciate your comments on the location;… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe room was very dusty and it was smaller than the pictures on site. The air conditioning was barely working. We were told we were going to have a kettle in our room but we didn’t. And also the housekeeping service was awful(one day the lady came at 8 o’clock in the morning)
Dear Danila, Thank you for your feedback. We apologize for the issues you encountered during your stay. We will address the cleanliness concerns and ensure the air conditioning and amenities are in proper working order. We also apologize for the early cleaning service. Your comments are valuable to us, and we will work to improve these areas for future guests. Best regards, ANA Gala Team
Dear Danila, Thank you for your feedback. We apologize for the issues you encountered during your stay. We will address the cleanliness concerns and ensure the air conditioning and amenities are in proper working order. We also apologize f… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewGood breakfast, well-connected by public transport with the city center, but in a more quiet corner of Vienna.
Dear Mr. Johannes, Thank you for your valuable feedback and rating. We're thrilled to hear that you had a very good experience with us, especially regarding the breakfast and the convenient public transport connection to the city center. We are also glad that you enjoyed the peaceful location of our hotel, away from the hustle and bustle. We truly appreciate your comments on the cleanliness and comfort, and we will take these into consideration to ensure we continually improve. We look forward to welcoming you back in the future and providing an even better stay. Kind regards, ANA Gala Team
Dear Mr. Johannes, Thank you for your valuable feedback and rating. We're thrilled to hear that you had a very good experience with us, especially regarding the breakfast and the convenient public transport connection to the city cente… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in May 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe room design and a balcony. Sufficient light into the room. Good working air conditioner.
Our short family stay at this hotel was unfortunately ruined by the behavior of one staff member, which cast a shadow over the entire experience. From the moment we arrived, his attitude was unprofessional, he was texting on his phone and made us wait in silence until he finished before even acknowledging us. It was not a welcoming start. The parking situation was also problematic. The car park is very small, with a steep entrance that's not suitable for larger vehicles. We only managed to park briefly before realising how difficult it was to get the car out. We had to move it and park outside instead. When we requested a refund for the parking, the same staff member was unhelpful and kept delaying the process. It felt like he was trying to avoid refunding us altogether. Only after persistent explanation did he reluctantly agree, but his attitude throughout was extremely unpleasant. The room itself had multiple issues. Part of the curtain was lying on the floor and the rest didn’t close properly, so we were woken up very early by the sunlight. The fridge wasn’t working at all, which was particularly concerning because I needed to store medicine and food that required refrigeration. Although they offered us a different room, the fridge in that one also didn’t function properly, so I ended up buying ice and using a personal icebox instead. Cleanliness was another issue. The carpet was dirty, and the bathroom bin had dried, dark-colored liquid at the bottom that smelled terrible. It clearly hadn’t been cleaned before our arrival. While I understand that no hotel is perfect, the combination of poor customer service, lack of cleanliness, and broken amenities made this stay very disappointing. I wouldn’t recommend this hotel, especially for families or anyone expecting a comfortable and respectful environment.
Dear Niloufar, Thank you for taking the time to share your detailed feedback about your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and that several aspects of your visit, especially the behavior of one of our staff members, left you feeling disappointed. Please accept our sincere apologies for the unprofessional conduct you encountered upon arrival. This does not reflect the standards we aim to uphold, and we are already addressing this matter internally to ensure all guests receive a warm, respectful, and attentive welcome in the future. We also regret the difficulties you experienced with the parking situation, room cleanliness, and malfunctioning amenities—particularly the refrigerator, which we understand was essential for storing medication. These issues are being taken very seriously and have been brought to the attention of our housekeeping and maintenance teams for immediate improvement. We genuinely appreciate your patience and efforts to resolve the situation during your stay, and we are sorry that you felt your concerns were not initially acknowledged as they should have been. This is certainly not the level of service we strive to provide. Please accept our heartfelt apologies for the inconvenience caused. We would be grateful for another opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Art Hotel GALA
Dear Niloufar, Thank you for taking the time to share your detailed feedback about your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations and that several aspects of your visit, especially … Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewWe had a booking for 2 nights at the hotel, due to travel changes we arrived this morning at 6am at the hotel. We have let the hotel know and they confirmed that we have the room at 6am, we obviously paid the night before to have everything correct. After a long travel we arrived at the hotel and despite not getting in for 30 min (which we finally could after another guest let us in) we saw a sign that said the hotel reception is not going to be there before 9am with a phone number. We called a couple of times and no one picked up. As we are here for a wedding and need to be at the place at 12.00(noon) we had to look for another hotel, as we need to rest and get ready. The emergency Numbers from the hotel did not work. On booking.com there has been false advertisement about the 24hour reception as well as false promises from the hotel itself that we could enter the room at 6am. There is an IBIS hotel in front of this hotel, which has the same price and is way better. I recommend everyone to go there. Till today the hotel has not responded.
Dear Jakob, Thank you for your detailed feedback. We are truly sorry to hear about your negative experience and the inconvenience you faced during your arrival. Please accept our sincere apologies for the confusion and the lack of service during the early morning hours. We understand how frustrating it must have been, especially after a long journey and with important plans ahead. It is never our intention to cause stress or discomfort to our guests. We are currently reviewing what went wrong in this situation — particularly the miscommunication regarding the early check-in and the failure of our emergency contact system. Your experience clearly did not reflect the standard of service we strive to provide. Thank you for bringing this to our attention. We will take immediate steps to update our booking information and improve our procedures to ensure such situations do not happen in the future. We regret that we did not meet your expectations and hope you will consider giving us another chance in the future. Kind regards, Arthotel Ana Gala
Dear Jakob, Thank you for your detailed feedback. We are truly sorry to hear about your negative experience and the inconvenience you faced during your arrival. Please accept our sincere apologies for the confusion and the lack of service… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewtowels and bedsheets were clean
dirty room, bad maintenance of the room and common areas
Dear Andrei, Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. While we're glad you appreciated the clean towels and bed linens, we sincerely apologize for the issues you encountered with the cleanliness and maintenance of the room and common areas. Your comments are very important to us, and we will address them with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you taking the time to share your thoughts and hope to have the chance to offer you a better experience in the future. Kind regards, ANA Gala Team
Dear Andrei, Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. While we're glad you appreciated the clean towels and bed linens, we sincerely apologize for the issues you en… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewWe needed a reasonably priced hotel for two nights for two adults and two "tween-aged" kids. This room was set up to provide what we needed exactly, and with plenty of space. It made our short stay in Vienna very pleasant . We had breakfast only one of the mornings, and it was simple but nice. The hotel is adjacent to grocery stores, a bakery, and close to public transportation. It was quiet too.
Didn't spend much time in room, so there was nothing that stood out.
Dear M.F., Thank you very much for your kind review! We’re happy to hear that our hotel met your needs and made your stay in Vienna comfortable. It’s great to know you appreciated the location and the peaceful atmosphere. We hope to welcome you and your family again soon! Best regards, ANA Gala Team
Dear M.F., Thank you very much for your kind review! We’re happy to hear that our hotel met your needs and made your stay in Vienna comfortable. It’s great to know you appreciated the location and the peaceful atmosphere. We hope to welco… Show more
Reviewed: 21 June 2025 · Stayed in March 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe rooms need reconstruction, the carpets really unclean
Dear Yaryna, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations, particularly regarding cleanliness and comfort. We take your comments about the carpets and the need for renovation seriously and are already working on improvements in these areas. We're glad you appreciated the location, amenities, and value for money. We hope to have the opportunity to welcome you again in the future under better conditions. Kind regards, ANA Gala Team
Dear Yaryna, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations, particularly regarding cleanliness and comfort. We take your comments about the carpets and the need … Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewWe really liked the size of the room and the fact that you have two parking garages at your disposal. Staff was really helpful with getting parking concerns resolved. Great location to walk to the city center. Overall very pleasant stay!
Dear Anna, Thank you so much for your wonderful review and perfect scores across all categories! We're especially glad to hear that you appreciated the spacious room, convenient parking options, and our central location. It’s also great to know that our team could assist you with the parking situation and help make your stay smooth and enjoyable. We truly appreciate your kind words and hope to welcome you back again soon! Warm regards, ANA Gala Team
Dear Anna, Thank you so much for your wonderful review and perfect scores across all categories! We're especially glad to hear that you appreciated the spacious room, convenient parking options, and our central location. It’s also grea… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified review