Reviews of VAYA Achensee inklusive AchenseeCard
Pulvermühlstrasse 173/177, 6215 Achenkirch, Austria
Loading
Guests also reviewed these properties:
Hofheim am Taunus, Germany
Hong Kong, Hong Kong
Salou, Spain
Rue, France
Pultusk, Poland
Ragusa, Italy
Uturoa, French Polynesia
Pipa, Brazil
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe place was nice but it didn’t look like the photos. It is not a luxury resort but the facilities are nice and we had a nice stay after our hikes. However the staff were amazing, specially at the reception and the bar by the pool.
We couldn’t use the spa area much as it was always full of kids. There weren’t enough sun beds and the breakfast was a bit crowded.
Dear Elizabeth, Thank you for taking the time to share your thoughts on your recent stay. We are pleased to hear that you found our location relaxing and appreciated our staff's service, particularly at the reception and pool bar. We sincerely apologize for any inconvenience caused by the crowded spa area and the breakfast setting. We strive to provide a comfortable experience for all our guests, and your feedback is invaluable in helping us improve our services and facilities. Thank you for your comments, and we hope to welcome you back in the future. Best regards, VAYA Achensee
Dear Elizabeth, Thank you for taking the time to share your thoughts on your recent stay. We are pleased to hear that you found our location relaxing and appreciated our staff's service, particularly at the reception and pool bar. We sinc… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewSimply the best hotel we have ever stayed in. Breakfast, staff, pool, room, vibe all excellent.
Absolutely nothing!
Dear Lucy, Thank you for your wonderful feedback! We are thrilled to hear that you had an exceptional experience at our hotel, enjoying all aspects from breakfast to our staff. Your appreciation motivates us to continue providing the best service possible. Warm regards, VAYA Achensee
Dear Lucy, Thank you for your wonderful feedback! We are thrilled to hear that you had an exceptional experience at our hotel, enjoying all aspects from breakfast to our staff. Your appreciation motivates us to continue providing the best … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewthe nice flat
breakfast place was too small and crowded
Dear Viktoria, Thank you for your feedback. We are delighted to hear that you enjoyed your stay and the accommodations. We appreciate your input regarding the breakfast area and will take it into consideration for future improvements. Best regards, VAYA Achensee
Dear Viktoria, Thank you for your feedback. We are delighted to hear that you enjoyed your stay and the accommodations. We appreciate your input regarding the breakfast area and will take it into consideration for future improvements. Bes… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewNice staff, good location, From pictures it does look like 1 big resort but actually you have a copule small cottage , so you live in 1cottage, welness is in different one and also dinner/breakfast is in different cottage
on booking there isnt note that for dog is 30€ /per night and parking 8€/per night extra charge, if we would know this we wouldn't come..also dog has to stay in room for dinner...dinner was OK , didn't expect so small portion of main dish, but cheese's were excellent, ice cream tasted very cheap
Dear Dominika, Thank you for taking the time to share your feedback regarding your recent stay at VAYA Achensee. We are pleased to hear that you enjoyed the location and appreciated the service from our staff. We sincerely apologize for any confusion regarding our accommodation layout and additional charges for pets and parking. We strive to provide clear information on our website, and your comments will be considered as we continuously work to improve our guest experience. We are also grateful for your input on the meal portions and quality, as it assists us in enhancing our culinary offerings. Your feedback is invaluable, and we hope to welcome you back for a more satisfactory experience in the future. Best regards, VAYA Achensee
Dear Dominika, Thank you for taking the time to share your feedback regarding your recent stay at VAYA Achensee. We are pleased to hear that you enjoyed the location and appreciated the service from our staff. We sincerely apologize for a… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewReviewed: 3 February 2025 · Stayed in December 2024
Verified reviewThe staff responsiveness (housekeeping) was fantastic.
We checked in at 5:30 PM, despite the official check-in time being earlier, and were given a 2-bedroom apartment instead of the 3-bedroom we had booked. The apartment felt smaller than depicted in the pictures, falling short of perceived value. Parking, although open-air, was unexpectedly chargeable, and the only on-site restaurant required "advanced" bookings. Overall, the resort felt oversold, with little attention to customer experience.
Dear Parvesh, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for not meeting your expectations, particularly with the check-in process and the accommodation provided. We strive to accurately represent our amenities and ensure a seamless experience for our guests. Regarding parking and dining, we appreciate your comments and will consider them as we review our services. Your insights are invaluable as we aim to enhance our guest experience. Kind regards, VAYA Achensee
Dear Parvesh, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for not meeting your expectations, particularly with the check-in process and the accommodation provided. We strive to accurately … Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewOur appartment was spacious for family of 4 persons. It was really well equipped, heated wooden floors, comfortable beds. We made breakfast and dinner in the appartment, so we found all cutlery and cooking tools we need, including dishwashing machine. We enjoyed sauna area for adults and our kids enjoyed with swimming pool although swimming pool is not big.
Washing machine and clothes dryer would be big advantage. We paid 40€ for parking for 5 nights, however in our opinion it shouldn’t be taxed in such place.
Dear Almė, Thank you for your wonderful feedback regarding your stay at VAYA Achensee. We are delighted to hear that you found your apartment spacious and well-equipped, and that both adults and children enjoyed the sauna and swimming pool facilities. We appreciate your suggestions about the washing machine and dryer, as well as your thoughts on the parking fee. Your insights are valuable to us as we continually strive to enhance our guests' experiences. We hope to welcome you back in the future for another memorable stay. Best regards, VAYA Achensee
Dear Almė, Thank you for your wonderful feedback regarding your stay at VAYA Achensee. We are delighted to hear that you found your apartment spacious and well-equipped, and that both adults and children enjoyed the sauna and swimming pool… Show more
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewSetting in the mountains, modern, comfortable and clean. Allows dogs and very dog friendly.
Staff seemed overwhelmed with holiday crowd at times.
Dear Mari-Lizette, Thank you for your kind words regarding our hotel and its amenities. We appreciate your feedback on the staff's performance during busy periods and will take it into consideration for future improvements. Best regards, VAYA Achensee
Dear Mari-Lizette, Thank you for your kind words regarding our hotel and its amenities. We appreciate your feedback on the staff's performance during busy periods and will take it into consideration for future improvements. Best regards, … Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 20 December 2024 · Stayed in December 2024
Verified reviewThe apartment was really nice, perfect location
Walking outside to get to the wellness area
Dear Rita, Thank you for your wonderful feedback! We are delighted to hear you enjoyed your stay and appreciated the apartment and its prime location. We look forward to welcoming you back for another exceptional experience. Best regards, VAYA Achensee
Dear Rita, Thank you for your wonderful feedback! We are delighted to hear you enjoyed your stay and appreciated the apartment and its prime location. We look forward to welcoming you back for another exceptional experience. Best regards,… Show more
Reviewed: 7 November 2024 · Stayed in August 2024
Verified reviewReviewed: 3 November 2024 · Stayed in November 2024
Verified reviewFriendly staff, great location, clean apartments, nice wellness. Dog friendly place.
Dear Klára, Thank you for your kind words about your stay with us. We are delighted to hear that you enjoyed our friendly staff, great location, and wellness facilities. It’s wonderful to know that our dog-friendly policy contributed to your positive experience. Best regards, VAYA Achensee
Dear Klára, Thank you for your kind words about your stay with us. We are delighted to hear that you enjoyed our friendly staff, great location, and wellness facilities. It’s wonderful to know that our dog-friendly policy contributed to yo… Show more
Reviewed: 25 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 September 2024 · Stayed in August 2024
Verified reviewThe environment here is wonderful. The view of the mountains, the appearance of houses for accommodation and individual rooms.
1. I knew that there is a paid parking for €8, but in the summer I don't really understand what it is for, except for the cat that left paws all over the car. If it was at least included in the accommodation, so that it wouldn't be so obvious. Does anyone go to such a place by bus? 2. Breakfast for €25 per person. OK, space to show your qualities - not filled. A completely ordinary breakfast (yes, I have experience from other accommodations where there is a much bigger offer for half the price). 3. I met the cleaning service daily in our part of the accommodation. After 3 days I wondered when they would probably come and posted an "OK, Thx" sign on the doorknob, nothing. The next day also nothing, so I went to the reception, where I was told that our suite is not subject to cleaning, so I took towels, toilet paper, dishwasher capsules from the reception. I appreciate the fact that such an allowance was not charged to me. 4. The wellness and pool is beautiful again. We didn't swim outside because we were with a small child, but we enjoyed the indoor pool with other children. I think it probably put off the adults but they had an outdoor swimming pool where there is an age restriction. Unfortunately, I wanted to relax a bit in the sauna in the evening, but it was only 70° at 8:00 p.m. The fact that the wellness center is open until 21:00 does not mean that it is in operation.
Dear Michal, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the wonderful environment and the beautiful view of the mountains from our hotel. We apologize for the inconvenience you experienced regarding the paid parking and the breakfast offerings. Your comments about the cleanliness service have been duly noted, and we will strive to improve our communication regarding the cleaning schedule. We appreciate your understanding regarding the suite cleaning policy. Regarding the wellness facilities, we regret that your experience did not meet your expectations, and we will address the sauna temperature issue promptly. We hope that despite these issues, you were able to enjoy some aspects of your stay with us. Thank you for choosing VAYA Achensee. Warm regards, VAYA Achensee
Dear Michal, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the wonderful environment and the beautiful view of the mountains from our hotel. We apologize for the inconvenience you experienced regarding … Show more
Reviewed: 4 September 2024 · Stayed in September 2024
Verified reviewVery nice and freshly renovated hotel, with amazing view and modern SPA. The panorama is amazing from every side, pool and balcony. BUT. Read the negative part.
Impossible to get some relax: kids screaming and running the whole time, diving in the internal warmed pool and in the whirpool, running through the saunas in the adult area throwing ice and slamming doors. Parents yelling loudly in the relax naked zone, entering with clothes and shoes, while their kids destroy any hope for relax. No one from the staff ensuring rules for quiete and hygene are respected. Rooms are nice but cleaning is random: sometimes towels are changed, sometimes the sink is cleaned. The room door cannot be locked from indoor: staff entering without even knocking while we were in intimate situations. Food: do NOT book the included dinner; overpriced for quality and quantity. Better to eat somewhere else.
Dear mhl69, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We take your comments seriously and will address the issues raised with our team. We understand the importance of a peaceful and relaxing environment for all our guests, and we will reinforce our policies to ensure a pleasant stay for everyone. Your concerns regarding room cleanliness and privacy have been duly noted, and we will work on improving our services in these areas. Regarding the dining experience, we appreciate your feedback and will review our menu offerings to meet the expectations of our guests. We hope to have the opportunity to welcome you again in the future and provide you with a more enjoyable stay. Warm regards, VAYA Achensee
Dear mhl69, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We take your comments seriously and will address the issues raised with our team. We understand the i… Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewLovely new facilities, renovations, and a great location.
Excessive Fees - The additional charges are quite off putting. An 8 euro daily parking fee just the a general lot and a daily 30 euro pet fee, supposedly for cleaning, seem excessive—especially the pet fee, which is the highest I've encountered in all my travels. They even charge for refilling coffee/tea after the first night's stay. On top of that, there are multiple tip jars throughout the breakfast area and reception, which comes off as tacky and honestly a bit greedy, considering the prices already being charged. Inconvenient Timings - The check-in time is 4 pm, and check-out is at 10 am, which feels quite restrictive. Breakfast also ends at 10 am, making it hard to have a relaxing morning. Room Conditions - The rooms are on the smaller side and lack air conditioning, which can be uncomfortable. Kids in the Spa Area - There should be stricter age restrictions for children in the wellness area. I've seen comments from others about this, and I agree—having kids use the jacuzzi for snorkeling isn’t a good for anyone. Poor Value for Money - Overall, the price-to-value ratio is disappointing. We avoided the restaurant based on the reviews, but we did try the Tirol hut for snacks, which was overpriced for what it offered. On a positive note, I highly recommend Scholastika for food on the lake.
Dear May, Thank you for sharing your feedback with us. We are glad to hear that you appreciated our new facilities, renovations, and the great location. We understand your concerns regarding the additional charges and fees, and we will take your feedback into consideration as we review our policies. Regarding the check-in and check-out timings, we apologize for any inconvenience this may have caused. We will assess the possibility of making adjustments to ensure a more relaxing stay for our guests. Your comments about the room conditions and the spa area have been duly noted, and we will look into ways to enhance these aspects of our service. We appreciate your feedback on the value for money, and we will strive to improve in this area. Thank you for recommending Scholastika for food on the lake. We hope to welcome you back in the future for an improved experience. Best regards, VAYA Achensee
Dear May, Thank you for sharing your feedback with us. We are glad to hear that you appreciated our new facilities, renovations, and the great location. We understand your concerns regarding the additional charges and fees, and we will ta… Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified review