Reviews of a&o Graz Hauptbahnhof 2 stars
Eggenberger Straße 7, Gries, 8020 Graz, Austria

Loading
Guests also reviewed these properties:
Phnom Penh, Cambodia
Elati Trikalon, Greece
Christchurch, New Zealand
Split, Croatia
Alberobello, Italy
Fnidek, Morocco
Buenos Aires, Argentina
Louisville, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe accommodation is close to the train station but the google maps are misleading. So if you boom this be careful especially if you don't knkw Graz at all. The internet connection was fast. The room was big enough. It was relatively clean. The sheets smelled and looked clean.
It was a bit weird to use a self check in via some bar code especially when a person was standing behind the desk. If you don't have a smart phone you aren't able to check in. The scanning of passport didn't work and it was really hard to check in especially when being tired after a long day of travelling. The guy didn't help at all as he didn't care and it took us a few minutes to succeed! The elevator was too slow and dirty, the walls in the room were dirty as well, the floor was partially broken too. A small TV was on the wall on the corner close to a window and impossible to use. It was pretty hot outside as well as inside and we got a small air conditioning for using that somewhat worked, but to get some decent sleep was almost impossible. We got only two towels and had to use it for drying our hands as well as our bodies and hair. The pillow was too soft and another one wasn't available. When we checked out the lady at the reception didn't care much which makes you wonder why she is even working there. Above all next time I'd rather pay more and book elsewhere.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewProperty ok
It is difficult to find parking for car near entry to reception
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewPrivate room, decent beds
Could be cleaner, especially the shower
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewIt's relatively cheap at an individual level (although expensive if you're paying for a 4-person room) and very convenient for all forms of public transport. Has (expensive) laundry facilities and a well-equipped guest kitchen. The staff are polite and friendly when they might eventually be available to you.
Bar service: Yes, it does exist; If you're lucky and there at the right time, when there aren't many other guests in the bar, there might eventually be a staff member available to serve you a drink, although if anybody's trying to check in at the same time forget it and go into town instead... No air conditioning. Very hot in early July, even with the windows open, although they will lend you a fan for your room.
Dear Adrian, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our convenient location and our well-equipped guest kitchen, as well as our polite and friendly staff. We understand that our services and facilities may not have fully met your expectations. We strive to provide a comfortable experience for all our guests, and we apologize if the availability of our bar service and staff was not satisfactory during your visit. We are continuously reviewing our operational efficiency to enhance guest experience. Regarding the absence of air conditioning, we acknowledge that this can be a challenge during warmer months. We do offer fans to help ensure a more comfortable stay, and we appreciate your understanding in this regard. We hope to have the opportunity to welcome you back in the future. Best regards, a&o Graz Hauptbahnhof
Dear Adrian, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our convenient location and our well-equipped guest kitchen, as well as our polite and friendly staff. … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThey don't accept cash, online credit card. Additionally, our beds weren't made.
Dear Arturo, Thank you for your feedback. We regret any inconvenience caused by our payment policy and the situation with your bedding. Your comments will be reviewed to enhance our services. Best regards, a&o Graz Hauptbahnhof
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewTravelling
The bed shifts
Dear Osayamen, Thank you for sharing your adventurous experience with us! We appreciate your feedback regarding the bed and will take it into consideration for future improvements. Best regards, a&o Graz Hauptbahnhof
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe room, bed, and cleanliness were excellent, with a great price–quality ratio. We had no problems at all, the staff and reception were very patient, and the facilities were perfect – everything was just great!”
All was great
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery good, it’s a good hostel - clean, close to the station, nice staff.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt do not match booking description especially for its quality, cleaning and in general quality
Staff do not show any staff in case guy, that works in breakfest bar, he was great!
Dear Giedrius, We sincerely apologize for the distressing experience you encountered during your stay, especially regarding cleanliness. Your feedback is invaluable, and we will address it with our team to enhance our services and ensure better quality for our guests. Best regards, a&o Graz Hauptbahnhof
Dear Giedrius, We sincerely apologize for the distressing experience you encountered during your stay, especially regarding cleanliness. Your feedback is invaluable, and we will address it with our team to enhance our services and ensure b… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEasy check-in and use of kitchen.
Guy snoring and window kind of obstructing access to bed.
Dear Mauricio, Thank you for your feedback. We appreciate your comments on the check-in process and the kitchen facilities. We apologize for the disturbances caused by noise and room layout and will take your input into consideration for future improvements. Best regards, a&o Graz Hauptbahnhof
Dear Mauricio, Thank you for your feedback. We appreciate your comments on the check-in process and the kitchen facilities. We apologize for the disturbances caused by noise and room layout and will take your input into consideration for f… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewStayed at a&o Hostel Graz and absolutely loved it! The staff were super friendly - they greeted us with a smile, gave great tips about the city, and were always happy to help. Our room was spotless, simple but really comfortable, and everything worked perfectly. The atmosphere was great - really relaxed, friendly, and fun. Loved hanging out in the lounge, grabbing a snack at the bar, and chatting with other travelers. Honestly, I would totally recommend this place. Perfect location, clean rooms, and such a nice vibe - can’t wait to come back!
Nothing, everything was great!
Dear Maiia, Thank you very much for your wonderful review! We are thrilled to hear that you enjoyed your stay at a&o Graz Hauptbahnhof. It is delightful to know that our staff made a positive impression and that you found your room comfortable and clean. We strive to create a welcoming atmosphere for all our guests, and it is gratifying to learn that you appreciated the lounge and bar as well. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future! Best regards, a&o Graz Hauptbahnhof
Dear Maiia, Thank you very much for your wonderful review! We are thrilled to hear that you enjoyed your stay at a&o Graz Hauptbahnhof. It is delightful to know that our staff made a positive impression and that you found your room comfort… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThey don’t have air condition
Dear Christos, Thank you for your feedback. We appreciate your comments regarding the absence of air conditioning. We strive to provide a comfortable environment for our guests and will take your input into consideration for future improvements. Best regards, a&o Graz Hauptbahnhof
Dear Christos, Thank you for your feedback. We appreciate your comments regarding the absence of air conditioning. We strive to provide a comfortable environment for our guests and will take your input into consideration for future improve… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was great, also staff was nice
The room was not clean. The lighting was very poor, it was difficult to even move around. There were too many beds in one room. The bathroom was very dirty and outdated. The room had no air conditioning, which made it unbearable to sleep. I honestly don’t know how I managed to stay for two nights.
Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and staff. However, we sincerely apologize for the cleanliness and comfort issues you encountered in your room. Your comments on the bathroom condition and room amenities have been noted, and we will use your insights to enhance our guest experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back. Best regards, a&o Graz Hauptbahnhof
Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and staff. However, we sincerely apologize for the cleanliness and comfort issues you encountered in your room. Yo… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation.
I understand it's low budget hostel/hotel, but self check-in in front of the receptionist is a little bit weird. What would be if someone doesn't speak any forgein language or doesn't know to use smart phone options...there is an employee at the reception! Don't get it...
Dear Jelena, Thank you for your feedback regarding your recent stay. We appreciate your understanding of our budget-friendly approach; however, we acknowledge your concern about the self check-in process. Your comments are valued as they help us enhance our guest experience. Best regards, a&o Graz Hauptbahnhof
Dear Jelena, Thank you for your feedback regarding your recent stay. We appreciate your understanding of our budget-friendly approach; however, we acknowledge your concern about the self check-in process. Your comments are valued as they h… Show more