6.6

Reviews of a&o Graz Hauptbahnhof 2 stars

Eggenberger Straße 7, Gries, 8020 Graz, Austria

  • Gocha

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Dennis

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    The accommodation is close to the train station but the google maps are misleading. So if you boom this be careful especially if you don't knkw Graz at all. The internet connection was fast. The room was big enough. It was relatively clean. The sheets smelled and looked clean.

    It was a bit weird to use a self check in via some bar code especially when a person was standing behind the desk. If you don't have a smart phone you aren't able to check in. The scanning of passport didn't work and it was really hard to check in especially when being tired after a long day of travelling. The guy didn't help at all as he didn't care and it took us a few minutes to succeed! The elevator was too slow and dirty, the walls in the room were dirty as well, the floor was partially broken too. A small TV was on the wall on the corner close to a window and impossible to use. It was pretty hot outside as well as inside and we got a small air conditioning for using that somewhat worked, but to get some decent sleep was almost impossible. We got only two towels and had to use it for drying our hands as well as our bodies and hair. The pillow was too soft and another one wasn't available. When we checked out the lady at the reception didn't care much which makes you wonder why she is even working there. Above all next time I'd rather pay more and book elsewhere.

  • Artur

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Property ok

    It is difficult to find parking for car near entry to reception

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  • Anonymous

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Viktoriia

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Spring

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
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  • Raluca

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
  • Lidija

    Reviewed: 28 August 2025 · Stayed in July 2025

    Verified review
  • 7.0 Good
    Leo

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review

    Private room, decent beds

    Could be cleaner, especially the shower

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  • Adrian

    Reviewed: 25 August 2025 · Stayed in July 2025

    Verified review

    It's relatively cheap at an individual level (although expensive if you're paying for a 4-person room) and very convenient for all forms of public transport. Has (expensive) laundry facilities and a well-equipped guest kitchen. The staff are polite and friendly when they might eventually be available to you.

    Bar service: Yes, it does exist; If you're lucky and there at the right time, when there aren't many other guests in the bar, there might eventually be a staff member available to serve you a drink, although if anybody's trying to check in at the same time forget it and go into town instead... No air conditioning. Very hot in early July, even with the windows open, although they will lend you a fan for your room.

    Property response:

    Dear Adrian, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our convenient location and our well-equipped guest kitchen, as well as our polite and friendly staff. We understand that our services and facilities may not have fully met your expectations. We strive to provide a comfortable experience for all our guests, and we apologize if the availability of our bar service and staff was not satisfactory during your visit. We are continuously reviewing our operational efficiency to enhance guest experience. Regarding the absence of air conditioning, we acknowledge that this can be a challenge during warmer months. We do offer fans to help ensure a more comfortable stay, and we appreciate your understanding in this regard. We hope to have the opportunity to welcome you back in the future. Best regards, a&o Graz Hauptbahnhof

    Dear Adrian, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our convenient location and our well-equipped guest kitchen, as well as our polite and friendly staff. … Show more

    a&o Graz Hauptbahnhof
    27 August 2025
  • Arturo

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    They don't accept cash, online credit card. Additionally, our beds weren't made.

    Property response:

    Dear Arturo, Thank you for your feedback. We regret any inconvenience caused by our payment policy and the situation with your bedding. Your comments will be reviewed to enhance our services. Best regards, a&o Graz Hauptbahnhof

    a&o Graz Hauptbahnhof
    25 August 2025
  • Elisa

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
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  • Anonymous

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • Osayamen

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Travelling

    The bed shifts

    Property response:

    Dear Osayamen, Thank you for sharing your adventurous experience with us! We appreciate your feedback regarding the bed and will take it into consideration for future improvements. Best regards, a&o Graz Hauptbahnhof

    a&o Graz Hauptbahnhof
    25 August 2025
  • Greta

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
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  • Velibor

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    The room, bed, and cleanliness were excellent, with a great price–quality ratio. We had no problems at all, the staff and reception were very patient, and the facilities were perfect – everything was just great!”

    All was great

  • Obszyńska

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    Very good, it’s a good hostel - clean, close to the station, nice staff.

  • Giedrius

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    It do not match booking description especially for its quality, cleaning and in general quality

    Staff do not show any staff in case guy, that works in breakfest bar, he was great!

    Property response:

    Dear Giedrius, We sincerely apologize for the distressing experience you encountered during your stay, especially regarding cleanliness. Your feedback is invaluable, and we will address it with our team to enhance our services and ensure better quality for our guests. Best regards, a&o Graz Hauptbahnhof

    Dear Giedrius, We sincerely apologize for the distressing experience you encountered during your stay, especially regarding cleanliness. Your feedback is invaluable, and we will address it with our team to enhance our services and ensure b… Show more

    a&o Graz Hauptbahnhof
    21 August 2025
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  • Mauricio

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Easy check-in and use of kitchen.

    Guy snoring and window kind of obstructing access to bed.

    Property response:

    Dear Mauricio, Thank you for your feedback. We appreciate your comments on the check-in process and the kitchen facilities. We apologize for the disturbances caused by noise and room layout and will take your input into consideration for future improvements. Best regards, a&o Graz Hauptbahnhof

    Dear Mauricio, Thank you for your feedback. We appreciate your comments on the check-in process and the kitchen facilities. We apologize for the disturbances caused by noise and room layout and will take your input into consideration for f… Show more

    a&o Graz Hauptbahnhof
    21 August 2025
  • Maiia

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Stayed at a&o Hostel Graz and absolutely loved it! The staff were super friendly - they greeted us with a smile, gave great tips about the city, and were always happy to help. Our room was spotless, simple but really comfortable, and everything worked perfectly. The atmosphere was great - really relaxed, friendly, and fun. Loved hanging out in the lounge, grabbing a snack at the bar, and chatting with other travelers. Honestly, I would totally recommend this place. Perfect location, clean rooms, and such a nice vibe - can’t wait to come back!

    Nothing, everything was great!

    Property response:

    Dear Maiia, Thank you very much for your wonderful review! We are thrilled to hear that you enjoyed your stay at a&o Graz Hauptbahnhof. It is delightful to know that our staff made a positive impression and that you found your room comfortable and clean. We strive to create a welcoming atmosphere for all our guests, and it is gratifying to learn that you appreciated the lounge and bar as well. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future! Best regards, a&o Graz Hauptbahnhof

    Dear Maiia, Thank you very much for your wonderful review! We are thrilled to hear that you enjoyed your stay at a&o Graz Hauptbahnhof. It is delightful to know that our staff made a positive impression and that you found your room comfort… Show more

    a&o Graz Hauptbahnhof
    21 August 2025
  • 7.0 Good
    Christos

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    They don’t have air condition

    Property response:

    Dear Christos, Thank you for your feedback. We appreciate your comments regarding the absence of air conditioning. We strive to provide a comfortable environment for our guests and will take your input into consideration for future improvements. Best regards, a&o Graz Hauptbahnhof

    Dear Christos, Thank you for your feedback. We appreciate your comments regarding the absence of air conditioning. We strive to provide a comfortable environment for our guests and will take your input into consideration for future improve… Show more

    a&o Graz Hauptbahnhof
    21 August 2025
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  • Anonymous

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    Location was great, also staff was nice

    The room was not clean. The lighting was very poor, it was difficult to even move around. There were too many beds in one room. The bathroom was very dirty and outdated. The room had no air conditioning, which made it unbearable to sleep. I honestly don’t know how I managed to stay for two nights.

    Property response:

    Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and staff. However, we sincerely apologize for the cleanliness and comfort issues you encountered in your room. Your comments on the bathroom condition and room amenities have been noted, and we will use your insights to enhance our guest experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back. Best regards, a&o Graz Hauptbahnhof

    Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and staff. However, we sincerely apologize for the cleanliness and comfort issues you encountered in your room. Yo… Show more

    a&o Graz Hauptbahnhof
    19 August 2025
  • 7.0 Good
    Igor

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review
  • Mirhad

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review
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  • Jelena

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Location.

    I understand it's low budget hostel/hotel, but self check-in in front of the receptionist is a little bit weird. What would be if someone doesn't speak any forgein language or doesn't know to use smart phone options...there is an employee at the reception! Don't get it...

    Property response:

    Dear Jelena, Thank you for your feedback regarding your recent stay. We appreciate your understanding of our budget-friendly approach; however, we acknowledge your concern about the self check-in process. Your comments are valued as they help us enhance our guest experience. Best regards, a&o Graz Hauptbahnhof

    Dear Jelena, Thank you for your feedback regarding your recent stay. We appreciate your understanding of our budget-friendly approach; however, we acknowledge your concern about the self check-in process. Your comments are valued as they h… Show more

    a&o Graz Hauptbahnhof
    18 August 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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