Reviews of METROPOL HOTEL Yerevan 4 stars

I booked a standard double room with one double bed. The description said “landmark view,” but only after arriving did I notice that, further down in the description, it also mentioned a possible “backyard view.” Unfortunately, we were given such a room on the top floor under the roof, facing the backyard. The view was unpleasant, and there was constant noise from the pumps on the roof, which made it very difficult to rest. After a two-day journey with my 10yo daughter, Yerevan was supposed to be our place to recover, but this room was not suitable for rest. When I asked to change the room, the receptionist told me that everything was fully booked. In my opinion, rooms with this type of view and noise should be listed separately, at a lower category, so guests can make an informed choice. I personally would have paid double for a quiet room with a proper view. Upon arrival, another very stressful incident happened, the elevator got stuck while we were in it. We were rescued fairly quickly, but it was frightening and frustrating, especially as we had a taxi waiting (with paid waiting time). I also booked a massage for myself and my daughter at the same time, but on arrival, I was told it could only be done one after the other. The massage room itself was uncomfortable, there were not enough towels to cover properly, and I felt exposed. The therapist was kind, but the technique felt unprofessional: uneven pressure, painful in some areas, and in the end both my daughter and I had scratches on our backs, which I noticed only afterwards. This should never happen in a professional spa. To be fair, after the massage, the staff did move us to a quieter room with a nicer view, which I appreciated. However, by that point, the overall experience had already left a very negative impression. Even though it’s close to the airport, I would not choose this hotel again. Comfort and proper facilities matter more, even if it requires a longer drive from the airport.

considering its location and facilities, it really offers great value for money! the room was spacious and comfortable. The bathroom was really big and lovely. I will definitely suggest this hotel to my friends and family.

It's perfectly clean, very big rooms, good swimming pool and sauna, wonderful staff, besutiful lobby.

The only thing, the receptionist didnt allow me to enter to the swimming pool, telling that only tomorrow, but from the sight of my room i could see that people were swimming, so I chose this hotel for the pool too, but unfortunately, the receptionist was thinking in a different way. Anyways, the rest was fine.

Breakfast is very good and tasty! Great variety!

Amazing design, good pool (a bit short in terms of depth though), clean and great location. Also good in the restaurant was great

In the picture it shows 2 double beds in the room, but in reality the were 2 single beds, and it was difficult to sleep with daughter there. Also, there is no room services no food after 10pm And the pool works only till 9pm, we had to hurry from our walk. Oh and I was surprised by only one electrical socket near beds - you either put your charger or night light. For that level hotel not good. Also old tv was bad surprise and window view - to the other building

Location

Bathroom cleaning, no refills for tea and coffee

The stuff, location, cleanliness, hospitality everything here was awesome. Thank you so much for that wonderful experience ✨

Everything is great, I like everything 😌

I only didn't like the room view