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Reviews of HASI hotel Jermuk

10 Shahumyan Street, 3701 Jermuk, Armenia

#25 of 28 hotels in Jermuk

Guests' Choice

Review score

Based on 36 apartment reviews

5.6

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.2

  • Location

    7.9

  • Facilities

    6.0

  • Staff

    6.5

  • Value for money

    6.5

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Showing 1 – 25

  • Reviewed: 10 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately the communication was bad. When I booked the place, I messaged them that we don't have an armenien simcard and are not reachable while being on the road. We fixed an arrival time (per WhatsApp call) for the keys, and I also sent the time as a message per booking and WhatsApp. But we waited a long time till a woman from another hotel called them for us. Apparently they were waiting for our call. Also the guy who gave us the key just opened quickly the door and just took the money and left without giving us any further information. And the water in the shower was cold.

    The location was great and the apartment was well equipped.

    Stayed in September 2024

  • Reviewed: 6 June 2024

    6.0
    Pleasant
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    There was no hot water at all no soap or shampoo

    The location

    Stayed in June 2024

  • Reviewed: 19 May 2024

    7.0
    Nice place that needs some more care from the owner
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    ...but they just don't take care about the apartment. The dishes where muddy; the floor was dirty; the water is hot for maybe 5 minutes and after that, it gets cold; the toilet flush is broken, the toilet brush is gross!... So if they want to become better: Start to take care about!

    The apartment would be pretty cool - almost new, a lot of space, pretty well equiped, the heating was warm, there are more blankets, the internet is great...

    Stayed in May 2024

  • Reviewed: 16 May 2024

    6.0
    Can be better
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    1. It could be cleaner. There was some debris in the bath and on the floor. 2. The host switched on the boiler but it worked only for some hours. In the morning we woke up in a freezing cold apartment and needed to boil water in a kettle just to wash our hands. 3. We ask the host what is wi-fi password and he told that "it's written somewhere inside the apartment". We checked everything but we couldn't find it. 4. The telephone number here and the one that they send you doesn't refer to this apartment only, actually it's an agency in Yerevan. When we wanted to check out, I spent one hour calling to their number trying just to get the info where to leave the key.

    The apartment is huge, it has a lot of natural light. Well equiped kitchen. Very good location, just near two shops and a restaurant.

    Stayed in May 2024

  • Reviewed: 11 March 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The heater wasn’t working and no blankets were provided. The ones in the cupboard was used and had large strands of hair

    Stayed in March 2024

  • Reviewed: 23 January 2024

    5.0
    it can be better if the host men repairs the heaters and make better situation to guests
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night

    however the property's bed was uncomfortable and the heat system was ruined we couldn't boil water to make coffee due to the facility didn't work

    the location was good and the room was clean

    Stayed in December 2023

  • Reviewed: 15 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    On the first day they offered a dirty home where the bathroom didn't work.

    Second home is good

    Stayed in January 2024

  • Reviewed: 20 September 2023

    7.0
    Recommended
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Very loud heating system, often not working hot water, only 2 blankets for 3 people.

    Nice location, possible to cook. Enough space

    Stayed in September 2023

  • Reviewed: 9 May 2023

    7.0
    good place for a weekend
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    we waited for 25 minutes for the host to come give us the keys, even though we notified the management 2h and 30min prior to arrival. the floors were quite cold and the bedsheets were too small for the bed, so the sheet didn’t stay in place

    big and clean apartment, big and comfortable bed, very good value for money

    Stayed in May 2023

  • Reviewed: 22 March 2023

    7.0
    Modern, well-equipped apartment let down by poor communication
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The staff were the only thing that let this place down. Rude and inefficient. Receiving ‘???’ as a response to a query about check-in four hours later. Being told I have to call one hour before arrival then not answering their phone. The man that came to meet us was rude and unhelpful when we couldn’t find the property, he was more interested in smoking a cigarette than helping us. It’s a real shame more effort wasn’t put it because the property itself was lovely

    The property was fitted out to a very high standard. Everything worked properly. The room was warm and comfortable.

    Stayed in March 2023

  • Reviewed: 17 December 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    There is no hot water. The host didn't solve this issue

    Stayed in December 2022

  • Reviewed: 27 August 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The host was a lovely lady, the location was perfect 💫

    Stayed in August 2025

  • Reviewed: 21 August 2024

    9.0
    Confortable appartement in the center
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The size of the kitchenware and the kitchen and other equipement were incompatible.

    There was wifi contrary with booking.com description. Entrance looking at a garden full of flowers, very clean property, perfect location, confortable, modern interieur.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    2.0
    Had to search for another hotel when we reached there.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The location was hard to find and the people didn’t answer the phone.

    Nothing.

    Stayed in August 2024

  • Reviewed: 3 July 2024

    1.0
    AVOID AT ALL COSTS
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    First the manager showed up late for the check in and when he arrived we discovered that the room wasn’t yet ready. Therefore we had to wait for 40 mins before we could get inside. There was no hot water and the washing machine was not working. When contacting the manager he would either not pick up or hang up the calls. Communication is absent which made the stay very frustrating and unpleasant. The bedsheets are small so they kept coming off the bed. Towels are tiny. The bathroom was dirty and had balls of hair and pee on the toilet cover! In 2 months travelling it was the worst stay and to top it off it was not cheap.

    It is quite spacious, however it is probably just half the size (45m2) that was mentioned in the listing (90m2). The location is nice.

    Stayed in July 2024

  • Reviewed: 13 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    There isn’t anything I didn’t like. We only had a slight problem with the water heater when I was in the shower the water suddenly got cold. But we were able to fix it after restarting it. And there was a slight confusion at the beginning on how to find the exact location and get the key from the company. But once we were in the room everything was fine and we enjoyed our stay very much.

    The accommodation was very spacious. There was a large bedroom with a very large and comfortable bed. There was also a living space with a large dining table, couches, coffee tables and a tv and a kitchen. The location was excellent and the sheets were clean and it was good value for money. And also the employee was kind and understanding.

    Stayed in June 2024

  • Reviewed: 4 May 2024

    8.0
    Great hospitality
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Location great, wonderful host

    Stayed in May 2024

  • Reviewed: 30 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The apartment , price and location.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    We did not stay at this place. They said last minute that the property is not Available. So we found another place which was very disappointed

    Stayed in January 2024

  • Reviewed: 22 August 2023

    1.0
    Terrible
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 1 night

    I like nothing as I was denied check-in for no reason. I was already in Jermuk when I was informed by the owner that the apartment is under fire and I can't check-in. However, I checked in the address and nothing was wrong with the apartment. This is an irresponsible attitude towards guests. I don't want you to experience the same

    N/A

    Stayed in August 2023

  • Reviewed: 21 July 2023

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    We went to the adress there was a dertiy bulding and the door was closed i call the number on the site but nobody ansever So i think it should remove from booking site

    Stayed in July 2023

  • Reviewed: 14 July 2023

    8.0
    did not sleep well but overall the place is OK. Probably will stay again if the bedsheets siz
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night

    Bedsheets are too short for the bed so they did not stay on and we ended sleeping on the mattress, not on the bedsheets. Fix the damn toilet flash - what a loud awful noise it makes.

    location, host, cleaness, amenities.

    Stayed in July 2023

  • Reviewed: 21 May 2023

    8.0
    thanks for the stay! it was amazing
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    it was very specious, bright and nice.

    the location was very nice. close to all the attractions.

    Stayed in May 2023

  • Reviewed: 3 May 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    I'd advise getting the WiFi password off of the landlord so you can contact him when you arrive if your phone is like mine doesn't work in Armenia. Just to clear up one of the complaints I've read about no hot water in the property.... It runs off of a very straightforward to use boiler which simply needs manually adjusting for both hot water and room heating.

    Great value for money, bed and sofas are comfortable, the place is very clean. Would definitely stay here again.

    Stayed in May 2023

Showing 1 – 25

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