Reviews of Villa Pargua

Dear David, Thank you for your feedback and for appreciating the comfort, cleanliness, and peaceful environment of our place. But, we would just like to clarify a few things. Regarding the electricity, this is not something we control directly. Power fluctuations are unfortunately common in southern villages in Albania during the summer months due to the heavy load on the grid. As for the shower, we have a 24/7 hot water supply, supported by a monitoring system designed to track water temperature and prevent potential issues. This system does not in any way cut off or control the hot water supply to the rooms. If that had been the case, we would have received similar complaints from other guests—either during your stay or in the past three years—which has never happened. The issue that occurred during one of the nights of your two-day stay in our villa was due to a voltage drop, which caused the water pressure pump to temporarily shut down. As soon as we received your message, we addressed and resolved the issue immediately. Regarding the air conditioner and refrigerator, both are in perfect working condition you could have just made the temperature adjustments using the remote controls choosing the best option for you. We are a small family-run business, and we do our absolute best to provide a comfortable and welcoming experience to all our guests. However, some factors—like power supply or network instability—are beyond our control. Thank you once again for your feedback. We genuinely hope to welcome you again in the future under better circumstances. Warm regards, Villa Pargua

Dear David, Thank you for your feedback and for appreciating the comfort, cleanliness, and peaceful environment of our place. But, we would just like to clarify a few things. Regarding the electricity, this is not something we control dir… Show more

Dear Vasylyna, Thank you for your feedback. We are truly sorry that you left disappointed, but we would like to clarify several important points. You booked an “Apartment with Sea View,” and the apartment you received does indeed have a sea view, visible from the balcony. While the view from the ground floor is naturally more limited than from the upper floor, the sea is clearly visible, and the apartment fully matches the booked category. You mentioned that the apartment had “no balcony.” The apartment includes a private balcony with both sea and garden views. We would also like to point out that your reservation did not specify that the apartment would be on the upper floor, and no special request was made at the time of booking. Other guests who have requested the upper floor in advance have often been accommodated when availability allows. In your case, we kindly explained on arrival that the upper-floor unit was already occupied, and it was not possible to move you due to overlapping reservations. Regarding the price: our rates are set based on the apartment’s size, amenities, location — not just the view alone, but everything the apartment has to offer. This includes a fully equipped apartment with an outdoor area, comfort, cleanliness, and convenience. The apartment you booked had all the amenities listed in the description, and there was no misleading information provided. Our pricing is competitive for the area and the season, and many guests have found the value to be fair for what we offer. At no point did we treat you disrespectfully or “like idiots.” We always speak to our guests with professionalism and try to help in any way we can. In this case, we did our best, but unfortunately, a change was not possible. We always aim to offer honest, respectful, and quality hospitality to all our guests. This is reflected in the rest of our reviews. Best regards, Villa Pargua

Dear Vasylyna, Thank you for your feedback. We are truly sorry that you left disappointed, but we would like to clarify several important points. You booked an “Apartment with Sea View,” and the apartment you received does indeed have a s… Show more