Reviews of Rozafa Palace Hotel 4 stars

The hotel is new, clean, and nicely designed. Rooms are modern and spacious, and the underground parking with an elevator directly to the rooms is very convenient, especially for families.

Unfortunately, many aspects of our stay were disappointing: no proper blankets (only sheets provided), rooms not serviced during our two-night stay, only one key per room with an extra charge if lost, unstable hot water in the bathroom, breakfast items not replenished after 9:30, ants in one of the rooms, and staff speaking very little English which made communication difficult.

clean good service luxury

We stayed at Rozafa Palace during our group trip through Albania, and it was a truly wonderful experience. The rooms were spacious, clean, and very comfortable, perfect for relaxing after exploring the area. Very good breakfast and the coffee was really good! The location is peaceful yet close enough to enjoy everything Sarandë has to offer. What really stood out was the excellent customer service. I had an issue with my credit card, and the team responded immediately and very professionally. I received a clear and reassuring email right away, which I really appreciated. That level of communication and care is rare and worth mentioning. A big thank you to Maria and the friendly girl at the reception (sorry I didn’t catch your name) both were incredibly welcoming and helpful throughout our stay. It’s always a pleasure to be greeted with such warmth. Highly recommended for anyone looking for a place with comfort, professionalism, and genuine hospitality in Sarandë. Thank you, Rozafa Palace! 🙏

Nothing!

We had a wonderful time at Rozafa Palace hotel. The staff is very polite, welcoming, and always available to assist with any issues. They were very personable and accommodating. When we ran into issues with our airline and arrived late at the hotel past our check-in date, Rafael (the owner) was very understanding and accommodated us to ensure we stayed the amount of nights we paid for. The hotel is very clean. The breakfast is fresh and includes lots of healthy options. Overall our stay here was a very pleasant one. I would definitely come back again.

The hotel seems to be very new. Our room was big enough and everything was new and clean. The bathroom was very big and corresponded to the pictures on Booking. Also it was nice to have a garage.

The breakfast which was included in the price didn’t meet our expectations as we’re used to fresh bread and juices (we only got toast bread).

Very nice rooms and excellent service! We forgot one of our phones when we checked out. Rozafa Palace Hotel staff and management were very service minded and helpful, arranged a fantastic solution, and we got the phone back (we were a four hours drive away). Many thanks!

Nothing. We would love to come back.

We booked Rozafa Palace Hotel through Booking.com based on the great reviews we saw — but the reality exceeded all our expectations. The hotel is located in the heart of Sarandë’s vibrant tourist area, perfectly positioned within walking or short driving distance to all the main attractions in and around the city, right in the heart of the Albanian Riviera. Upon arrival, we were welcomed into a beautiful boutique hotel featuring modern, elegant architecture and thoughtfully designed interiors. The rooms are spacious, well-organized, and ergonomically built for a truly comfortable stay. The bathroom and shower are both stylish and fully equipped — ideal for an extended vacation. Each room also comes with a lovely private balcony — perfect for relaxing in the evening. Breakfast was excellent: fresh, flavorful, and diverse — with vegetables, a variety of cheeses, baked goods, and different styles of omelets, all prepared with great attention to detail. Initially, we booked for 5 nights but ended up extending our stay for 4 more nights — the hotel staff handled the extension seamlessly and efficiently. If we had to highlight one exceptional aspect of this hotel, it would be the owner, Mr. Rafael, and his incredible team. This is, without exaggeration, the kindest, most helpful, and warm-hearted hotel staff we’ve encountered in decades of traveling around the world. When a personal issue came up and we needed assistance, Mr. Rafael went out of his way to help us — with no hesitation and no expectation of anything in return. In summary: don’t waste time searching for other options in the area. Just book Rozafa Palace Hotel and enjoy a truly exceptional vacation surrounded by warm, genuine people who care. Highly, highly recommended!

An excellent stay in a fantastic hotel. Although is not in city centre (30 min walking), you can find near the hotel a lot of restaurants, markets, bakeries and beaches, and less confusion. The room was always extremely well cleaned, the beds were very comfortable, and the air conditioner was capable of acclimatizing the room to the temperature we wanted very fast. The breakfast was excellent as well, with good variety of eggs, cheeses and juices. Finally the staff was very friendly, helpful and was attentive to our needs

The hotel itself is absolutley exceptional, including cleanliness and presentation. We had a sea view room which also exceeded our expectations, everything was perfect. The staff were very friendly and helpful, anything you need they are happy to fulfill your needs. The breakfast was great with a wide variety of food. There is also under ground parking at the hotel which was great.

Really nice hotel . Good value for the money . It was very clean and in good order . Staff was also very nice 🙌

Breakfast could use a little more variety but still nice

Excellent breakfast : large variety of fresh items and good coffee . Ver helpful staff. Owner is around to check that everything is OK .Hotel is very clean . Location is not beach front but on the center of Sarande . Had a great time

if hotel had beach accommodation

The hotel was super clean and comfy. The staff also is very polite and helpful and made us feel welcomed and treated as a family.

Everything!😃 Very modern and stylish, close to the beach.

Nothing.

Easy parking, best coffee we had in the Balkans, Air conditioning and double glazing that coped with the 40 degrees outside. Very helpful, friendly staff. It's in a quieter area a little away from main beach of Sarande. Lots of good restaurants nearby.

A small hotel 4 stars that deserves 5 star.The perfect cleanliness, fhe elegance of the room and the hall, the bed line and towels of the est quality surprised and delighted ud Also the clean balcony facyng the sea with elegant furniture , was a plus în the aprecciation of the hotel. The underground parking lot is clean and cool.. Breakfast was served to us at the table fresh tasty and rich with incredibil good fruit Erika and Adi, Young and extremely atențive to us were always helpful. I recomand thjs wonderfull hotel

Nothing.. Maybi a box a tissues în the room The Beach has many stones but that îs not fhe hotel's fault.

Modern nice hotel, has underground parking, staff was very nice and friendly, always ready to help. The best breakfast we had so far in Albania. Room is spacious and bed comfortable. Smart tv is a big bonus.

Sadly we didn’t have full sea view. Hotel is located in front of constructing building that is blocking sea view on 70%. Maybe higher floors have better views, we stayed on the 1 floor. We compared some prices in other hotels similar to this one and the hotel is a bit overpriced.

Everything 👏👏👏👏