Reviews of Royal G Max 5 stars

It is a fantastic place, the best of the area! There is everything you need: 2 outdoor pools, beach with umbrella and sunbeds included in the price, clean towels every time you want, spa with salt room, sauna, showers, changing room, lockers with keys, indoor swimming pool and idro massage (a little bit cold) and gym with new tools. You can have treatments and massage. We had an all inclusive package: breakfast, lunch, small snacks in the afternoon and dinner. The food is delicious !! You have water, beer, wine and coffee (yes, like real Italian coffee!!) . Also the last day you can enjoy all the facilities and this is wonderful! Even the meal if you have not had all the meal on the arrival day. The structure is completely new and modern and the ladies clean all the time! In the room you will have always new bottles of water each time and also a razor and toothbrush. We booked a room with the see view and I strongly recommend it! The beds are the most comfortable I have ever tried and after midnight, when the bars on the beach turn the music off, there is a wonderful silence until the morning ! The receptionists are so kind and helpful. There is also animation staff to dance in the sea in the morning and to do some activities with the kids. 💓💓💓 You can pay by card or cash in euro or ALL and they can book for you a shuttle to the airport.

Everything was beautiful in our holiday! The sea is not cristal blue in the north part of Albania, maybe this is the only thing to consider. But of course this doesn't depend on the hotel, which is wonderful! But you can organise excursions to the south of the country. Just a little suggestion to the hotel: there is plenty of sweets to eat but they are all pretty similar. Maybe you could add some ice cream or different cakes. Anyway they are all delicious 😋 For the guests who are used to sleep in the complete dark, remember to bring an eye mask, like I did, so that the sun light in the morning doesn't wake you up. There are curtains of course, but it's normal that a bit of light comes in. Enjoy your stay 💋

The hotel had everything you needed. It was of a 5 star hotel with great pool area and spa was beautiful however other than a lotttt of cleaners mopping the floors constantly and a lot of staff lifting your plate away at all inclusive buffet, it wasn’t maintained elsewhere. The all inclusive buffet did have plenty of change throughout the week, daily lunch and dinner which was amazing. Sushi, fresh fish and chicken etc cut in front of you. Lots of meats, sides, separate dessert area.

Despite the amount of cleaners and wet floor signs constantly being mopped there seemed to be less care on the surfaces with grime and dust built up on taps, showers, tiles and units in our room. Toilet seat wasn’t level so when flushing water always landed on the seat for you to sit on next time. The fridge kept falling through the gaps in the cupboard everytime pulled the stiff door open. Despite amazing rotation on the buffet for food, the all inclusive drinks weren’t great. Wine and beer on tap which is never the best quality and your typical orange apple etc juices on tap but they always seemed to run out and you’d get a half orange half water horrible drink and having 2 of these stations for alottt of guests meant it was running out every meal time and not being able to keep up with refilling it so a lot of guests were unhappy. There was a person doing gin, vodka etc but just for typicsl juice it wasn’t great and being so hot you needed fluids a lot. The staff were okay. Not expecting great English but working with international guests you would expect some level and definitely expect respect. There was a lot of hands in faces, raised voices, shrugging shoulders, blank looks as if to say no idea what you’re saying please leave so I don’t need to deal with you. Using google translate and get frustrated when they couldn’t get their point across. We organised transfers both way and our transfer going left us as we had a lost case and they didn’t wait. Then organised one back 2 days before we had to leave and it didn’t arrive. Staff just called another and told us to wait which isn’t the point in organising in advance. Not secure. I feel customer service has a long way to come to deal with tourism in Albania. Even a welcome to the hotel was missing, we had so much luggage with a baby and no one helped us, no one brought the trolley luggage carts over which I never saw being used once.

All inclusive is not all inclusive. Just a bar that has a small amount of drinks included and the buffet restaurant.

Mjaft I knaqem.Ish nji ven I mire per femijet dhe hotel I paster.

asigjo

The location of the hotel is amazing, so is the beach, bar, restaurant as well as the rooms and the spa downstairs, we have been here before, service has improved a bit but still to far from competition. Recommended for short stays since there isn't a lot of activities at the hotel itself. Staff must be trained better, a little bit rude and that rudeness won't get you anywhere.

Hire more people on the front desk, the poor ladies working there were awesome but super busy all the time. You must train staff not to be rude, there were great people working there but some knew how to be super rude. If you want a tip, do a great job and most likely you will get it, it's the service that gets you the tip a kind advice. Not the greatest value for money, also beware of booking.com they can charge you way more from what hotels in general charge.

Hotel I kendshem dhe I qete.Mengjesi I bollshem dhekafja afer pishine shume relax.

Pak vonesa ne recepsion.

I was satisfied with the service and i would recommend to my friends.The hotel was nice with a great view and the food was delicious. Te service is great too.

It was an aesthetically pleasing hotel, although I would rate it more as a 3 star hotel than a 5 star. Cleaning staff were very good and nice It was close to the beach front.

Lobby staff were very rude and unhelpful Rooms smelt bad due to draining issues Shower head was broken Breakfast/Lunch/Dinner were not labelled and we accidently ate meat - even though we asked staff if it was vegetarian (and he said yes)

Breakfast was good and varied. SPAR supermarket just a stone throw away.

The AC was blowing hot air all through. I think it is centrally controlled so don't bother wasting your time trying to toggle it.

Everything was great. The room and the hotel as a whole was very clean, staff is really nice. The view is amazing. Food was good.

The coffee was not the best!