Despite the amount of cleaners and wet floor signs constantly being mopped there seemed to be less care on the surfaces with grime and dust built up on taps, showers, tiles and units in our room. Toilet seat wasn’t level so when flushing water always landed on the seat for you to sit on next time. The fridge kept falling through the gaps in the cupboard everytime pulled the stiff door open. Despite amazing rotation on the buffet for food, the all inclusive drinks weren’t great. Wine and beer on tap which is never the best quality and your typical orange apple etc juices on tap but they always seemed to run out and you’d get a half orange half water horrible drink and having 2 of these stations for alottt of guests meant it was running out every meal time and not being able to keep up with refilling it so a lot of guests were unhappy. There was a person doing gin, vodka etc but just for typicsl juice it wasn’t great and being so hot you needed fluids a lot. The staff were okay. Not expecting great English but working with international guests you would expect some level and definitely expect respect. There was a lot of hands in faces, raised voices, shrugging shoulders, blank looks as if to say no idea what you’re saying please leave so I don’t need to deal with you. Using google translate and get frustrated when they couldn’t get their point across. We organised transfers both way and our transfer going left us as we had a lost case and they didn’t wait. Then organised one back 2 days before we had to leave and it didn’t arrive. Staff just called another and told us to wait which isn’t the point in organising in advance. Not secure. I feel customer service has a long way to come to deal with tourism in Albania. Even a welcome to the hotel was missing, we had so much luggage with a baby and no one helped us, no one brought the trolley luggage carts over which I never saw being used once.

The hotel had everything you needed. It was of a 5 star hotel with great pool area and spa was beautiful however other than a lotttt of cleaners mopping the floors constantly and a lot of staff lifting your plate away at all inclusive buffet, it wasn’t maintained elsewhere. The all inclusive buffet did have plenty of change throughout the week, daily lunch and dinner which was amazing. Sushi, fresh fish and chicken etc cut in front of you. Lots of meats, sides, separate dessert area.

Stayed in June 2025

All inclusive is not all inclusive. Just a bar that has a small amount of drinks included and the buffet restaurant.

Stayed in June 2025

Hire more people on the front desk, the poor ladies working there were awesome but super busy all the time. You must train staff not to be rude, there were great people working there but some knew how to be super rude. If you want a tip, do a great job and most likely you will get it, it's the service that gets you the tip a kind advice. Not the greatest value for money, also beware of booking.com they can charge you way more from what hotels in general charge.

The location of the hotel is amazing, so is the beach, bar, restaurant as well as the rooms and the spa downstairs, we have been here before, service has improved a bit but still to far from competition. Recommended for short stays since there isn't a lot of activities at the hotel itself. Staff must be trained better, a little bit rude and that rudeness won't get you anywhere.

Stayed in June 2025

The AC was blowing hot air all through. I think it is centrally controlled so don't bother wasting your time trying to toggle it.

Breakfast was good and varied. SPAR supermarket just a stone throw away.

Stayed in April 2025

The coffee was not the best!

Everything was great. The room and the hotel as a whole was very clean, staff is really nice. The view is amazing. Food was good.

Stayed in April 2025

ndonji ndryshim ne ushqim.

ushqim i mire dhe dhoma me pamje nga deti e bukur.Muzike dhe feste ne darke.Pastrimi i dhomave dhe nderrimi i carcafave bohej perdite.

Stayed in September 2024

No tour offer.

Nice hotel.Food was good,it could be more varied. Clean room everyday.Private beach near the hotel and the beach bar.

Stayed in August 2024

Pool overcrowded and sometimes reception. A lot of children.

Nice location on the shore.Staff was good and thank you to chef Juliano. He was very kind with suggestions and smiley.

Stayed in August 2024

I think that the receptionist need to know more information. When somebody comes to the hotel you should give him inofrmation about when is the breakfast time or the dinner. Or maybe some paper with all of these informations. They dont know what show will be at evening. They have some cooperations with other companies but dont know muc habout them when askes. So this is what i would do little bit better in the future.

The hotel beach was very clean. Alson the food was very good and tasty.

Stayed in September 2024

The attitude of the young lady receptionist was totally totally unacceptable vs. PR and customer service. In the first 5 minutes we interacted, she put me to pay the two rooms we booked and she gave me the keys for the rooms I paid. I have to confess here that, it's my first time when I paid a hotel since the moment I entered, I did not want to get angry and think at the establishments where you must pay from beginning... And surprise, she gave me the cards for two small 14 sqms budget rooms at the back of the hotel while I had paid for two 28.7 sqms large side rooms... So, I had to go back to the reception and after 20 minutes of negotiations, when I insisted to talk with her supervisor, she gave me one sea view room for my mother in law but, I and my wife we slept for one night in one of the small back rooms. I must also mention here that the young female receptionist said in our second dialogue that, if we are not satisfied with the rooms we received we can cancel the reservation or contact booking.com what I consider it is totally unacceptable attitude for 5 stars hotel receptionist! In conclusion, I have been in a lot of places around the globe, my room was upgraded in many hotels but, I never met such a low customer service like this. It is said when you do not understand that, when as PR personnel your represent the hotel, a brand, and why not a country so, by your attitude you can definitely change in bad the feelings of your abroad customers versus all the values you represent...

The food is very good for all meals and the room cleaning is ok.

Stayed in August 2024

Bio je to jedan od najlepših praznika u Albaniji.

Stayed in June 2024

Plazha para mund t ishte ma i paster .Kishte edhe shitesa ne plazh.

Hotel mjaft i mire.Na kishim nji dhome ne kat te nalte dhe ishtebukur pamja.Na darke kishte muzike e disponim.Stafi ne bufe mjaft i sjellshem.

Stayed in June 2024

Maps/guide for attractions/local tours

Stayed in May 2024

It happened to be full of tourists and sometimes can be messy .

It is seaside and you can enjoy the view every morning.This period seems quiet on the beach and you can lay all day long.Restaurant at the pool is another spot when you can have meal.

Stayed in May 2024

Some things can be better to name for five star hotel,but since its off season time it seems good.

New hotel seaside,nice staff at reception and very helpful.changed room to upper seaview and it s worth it.

Stayed in April 2024

The bathroom had a bad smell, possibly like mold. The shower areas in the spa were unhygienic in some areas: a wooden door frame that was rotting up to 1/3 of its height and there was mold in some places.

The room was cosy and clean. The staff was very friendly and helpful. The breakfast was big and with many different foods. The hotel pool area is kept very cleanly and is tended exceptional nicely. The sauna in the spa was kept well.

Stayed in March 2024

poor breakfast

New building, nice room, close to beach. PArking free in hotel background.

Stayed in January 2024

Food could be better sometimes.

Nice place at the beach, quiet hotel and cosy pool. I felt home as hotel is full of Germans now.

Stayed in October 2023

Loud music at nights

Stayed in August 2023

Only thing I can think of was maybe more hangers needed in the rooms but, I received more hangers when I asked for them in any case.

The staff were excellent and made me feel welcome. I'd like to single out a few names that I could remember. Antoneta, the receptionist who welcomed me was very friendly and helpful as well as Enxhi who also worked on reception. The staff in the restaurant were also very polite too and very attentive in particular Qamil. All the cleaners were very nice too so I had a great time there. The sea view from the room was excellent as I was on the fifth floor and the room had a fridge and an iron as well.

Stayed in May 2023

Pak vonesa ne recepsion.

Hotel I kendshem dhe I qete.Mengjesi I bollshem dhekafja afer pishine shume relax.

Stayed in April 2025

I was satisfied with the service and i would recommend to my friends.The hotel was nice with a great view and the food was delicious. Te service is great too.

Stayed in April 2025

Lobby staff were very rude and unhelpful Rooms smelt bad due to draining issues Shower head was broken Breakfast/Lunch/Dinner were not labelled and we accidently ate meat - even though we asked staff if it was vegetarian (and he said yes)

It was an aesthetically pleasing hotel, although I would rate it more as a 3 star hotel than a 5 star. Cleaning staff were very good and nice It was close to the beach front.

Stayed in April 2025

Too many insects in the room (mosquitos mostly)

Nice staff, slow service, good location

Stayed in October 2024