Reviews of Foga Hebrus 4 stars

The room was ok, but there wasn’t a safety box and there shower was making all the bathroom floor wet

Honestly, one of the worst experiences in my life! Never coming here again! What they show in fotos as not what is in real life. No sunbeds at the pool. We arrived and the receptionist (Luis) was very rude to us. My husband has reduced mobility and he can’t walk. He had to walk to the 2nd floor with crutches to the room, because they don’t have elevators. They wouldn’t refund the money because that is their policy! I was on a call with booking for 15 minutes and they didn’t give me any solution too. The hotel refused to refund the money! So we were forced to stay there all week. Half board means that for dinner they bring us to the beach restaurant in a dirty car and You need to eat every day the same thing. There were 5 menus in total to choose from and we had to choose 1 menu between two. We couldn’t take each one of us a different menu. Few days we even went out to eat something and the lids didn’t like almost anything from the menu. Breakfast was very poor. And you even need to pay for coffee! In any country coffee is included in the breakfast! My kids couldn’t eat anything. We had to go find another place outside the hotel to have breakfast! We paid 2300€ for 8 nights. It is suppose to be a 4* hotel! There is no proper entrance, no sunbeds at the pool. Service is bad. And the hotel itself is located somewhere where around is construction sites. So you can imagine the view. At the reception guy said, “You can leave if you want, but the money we won’t refund”. This is not how you treat customers that paid a lot of money! I am surprised this place is still on booking. DON’T COME TO THIS HOTEL! It’s a scam! And we are not the only ones thinking this. Other guests we spoke to also say the same!

Include breakfast but not coffee !!! 3 euros for a coffee First night they gave me a smaller room offered in my booking , with improvised bed inside , when I went to claim they said not room available , I had to sleep in that room the first night to wait for the correct one ! A little bit disordered with the booking

Location was good.

Very disappointing experience from the service to facilities. We got a text the day we were supposed to be arriving at the Hotel Foga Hebrus to say our room had ‘pluming issues’ and we had to stay in Hotel Foga Aous for one night, with compensation of free access to a private beach club. We called the hotel as given we were only in Ksamil for four nights, this was quite an inconvenience and the sister hotel offered wasn’t as nice as the one we booked in the slightest. We spoke to Lewis (at Hotel Foga Hebrus) about how unhappy we were and were told he couldn’t offer anything else, there were no other available rooms in the hotel and that if we weren’t happy to cancel the booking and find somewhere else - not ideal during peak season. So we arrived at Hotel Foga Aous to a very small, basic hotel room - nothing like the one we booked. It didn’t even have a blanket/ duvet for the bed - just a sheet. The next day we moved to Hotel Foga Hebrus but when we arrived we were taken to a room which wasn’t the one we picked. We’d spent a lot of time selecting the right hotel and room for our trip and were told that someone else was already in the room we booked as they offered us an upgrade - which was generous but the two rooms they offered didn’t feel like an upgrade, just different. When we settled on a room, we discovered a pink lacy thong from whoever had stayed their last, which was disgusting. We later discovered that the mattress had a large dip in one side (perhaps a spring had gone) resulting in bad night sleep for one of us every day. The lamps by the beds didn’t work, the wardrobe door didn’t open fully because of the hot tub, and there were quite a few hairs so it was clear the room wasn’t cleaned properly. Not to mention, the ‘free’ breakfast didn’t include coffee. Nice hotel but they need to fix these issues.

Veryy goodd, excellent staff Louis especially:)