Reviews of Grand Duka Hotel & SPA 5 stars
Rruga Egnatia, 2001 Durrës, Albania
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff are very kind and skilled Location is very good Room is very good
Breakfast poor and not 5 stars level Not a 5 stars hotel, more very good 4 stars No partnership with beaches, club, restaurant No hotel drivers They have a wineyard (amazing) but they don’t sponsor No VIP services With the correct improvements will be one of the best in Durres
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewZeer vriendelijk en behulpzaam staff. Clean rooms
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe biggest issue with this hotel is safety. My room door did not close properly, and on two separate occasions I returned to find it left open by staff. As a solo traveler, this left me feeling extremely uneasy, wondering if someone might walk in or take my belongings. When I raised the problem, the manager dismissed it, saying it wasn’t a big deal because there are cameras. But cameras don’t stop someone from entering my room — especially since the hotel is located above a mall, and the guest floors are accessible to anyone via the general elevator. This response made me feel even more unsafe. It’s a shame, because there are positives here. The location in the city center is convenient, and I enjoyed having spa access. Even though the hammam wasn’t working, I had a massage which was very good. However, service was disappointing: when I reported the door issue, reception promised to call me back in five minutes after speaking to the manager. Nobody ever called. After waiting twenty minutes, I went downstairs and found the receptionist chatting at the bar with colleagues while I was left in distress. The hotel also suffers from poor finishing for a brand-new property: the bathroom door handle came loose, which made me worry about being locked inside, on top of my main door not closing properly. Food was inconsistent — the tagliatelle Bolognese from room service was fine, but the burger I ordered another night was completely burnt and inedible. Overall, while the spa was nice, the lack of security, dismissive management, and poor attention to detail made my stay uncomfortable. Guests should know that despite the central location, you may not feel truly at ease here
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEverything was clean, fresh and classy. Huge breakfast buffet with anything you could want. Nice and relaxing spa and saunas. Comfortable and spacious room, great beds and high quality toiletries. Great location, you can easily walk and explore Durres and sights nearby. The best staff, nice, friendly and welcoming, always ready to help with a smile <3
Hi Sonja, Thank you for the beautiful review. We are delighted the rooms felt fresh and classy, the breakfast buffet had everything you wished for, and the spa and saunas helped you unwind. Your kind words about the team mean a lot to us ✨ We hope to welcome you back for another classy city break in Durrës. Warm regards, The Grand Duka Team
Hi Sonja, Thank you for the beautiful review. We are delighted the rooms felt fresh and classy, the breakfast buffet had everything you wished for, and the spa and saunas helped you unwind. Your kind words about the team mean a lot to us ✨… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewAmazing property! The best one I’ve ever been to. Staff and amenities were incredible
Hi Alexandra, Thank you for this amazing review. Hearing that the property, the team, and the amenities were the best you have experienced truly made our day ✨ You are always welcome at Grand Duka and we would love to host you again. Warm regards, The Grand Duka Team
Hi Alexandra, Thank you for this amazing review. Hearing that the property, the team, and the amenities were the best you have experienced truly made our day ✨ You are always welcome at Grand Duka and we would love to host you again. War… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything - the easy access of sauna and all
It was hard to find it at first
Hi Fitnet, Thank you for the perfect score. We are so glad everything worked out, especially the easy access to the sauna and facilities ✨ We noted your comment about finding us the first time. We are updating our arrival instructions and adding clearer signage to make it even easier. We would love to welcome you back on your next visit to Durrës. Warm regards, The Grand Duka Team
Hi Fitnet, Thank you for the perfect score. We are so glad everything worked out, especially the easy access to the sauna and facilities ✨ We noted your comment about finding us the first time. We are updating our arrival instructions and… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewthe rooms are very well designed, lots of lights, with clean sheets and very organized.
Hi Fatiana, Thank you for this lovely review. We are delighted you enjoyed the room design, NUA Spa, and the overall experience from start to finish ✨ You are always welcome at Grand Duka and we hope to host you again soon. Warm regards, The Grand Duka Team
Hi Fatiana, Thank you for this lovely review. We are delighted you enjoyed the room design, NUA Spa, and the overall experience from start to finish ✨ You are always welcome at Grand Duka and we hope to host you again soon. Warm regards,… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything! A new hotel in great location as we came with ferry from Bari.... the staff speaks good English and were very friendly and kind .... Breakfast was the best we had! Lunch and dinner was available also.... great kitchen! The housekeeping staff was lovely also! Relaxed and friendly atmosphere all around! So far the highlight of our trip!
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Hi Joseph, Thank you for this amazing review. We are delighted the location worked so well after your ferry from Bari and that breakfast, the kitchen, housekeeping, and the relaxed atmosphere stood out ✨ It would be a pleasure to welcome you back for another easy city break in Durrës. Warm regards, The Grand Duka Team
Hi Joseph, Thank you for this amazing review. We are delighted the location worked so well after your ferry from Bari and that breakfast, the kitchen, housekeeping, and the relaxed atmosphere stood out ✨ It would be a pleasure to welcome … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe hotel was really super nice. The staff was excellent. The cleanliness was super.
Hi Jonida, Thank you for the wonderful review. We’re so happy to hear everything from the service to the cleanliness made your stay a great one ✨ Warm regards, The Grand Duka Team
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewOnce you find it ( it’s in a shopping centre) it is a very modern and clean hotel. Not too large and with good customer service. Breakfast was in fact excellent in terms of choice and plenty of options for everyone. I think a nice addition would be a cozy bar rather than the rather bland bar in the main dining area. The Spa is a lovely bonus and I also had a great massage there.
Hi Toni, Thank you for the thoughtful review. We are glad you enjoyed the modern feel, the spotless rooms, the warm service, and the generous breakfast. It is wonderful to hear the spa and your massage were highlights ✨ We noted your comment about finding us the first time and are updating our arrival instructions and adding clearer signage. Your idea for a cosier bar is appreciated and has been shared with our team. We hope to welcome you back for an even smoother stay. Warm regards, The Grand Duka Team
Hi Toni, Thank you for the thoughtful review. We are glad you enjoyed the modern feel, the spotless rooms, the warm service, and the generous breakfast. It is wonderful to hear the spa and your massage were highlights ✨ We noted your comm… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewOur stay at Grand Duka Hotel was fantastic. The staff were incredibly helpful, even taking our suitcases from the car park to our room. Erno at reception went above and beyond, explaining everything about the hotel in detail and giving excellent tips for exploring the city. The cleaning ladies kept our room spotless every day, always on time. We felt safe throughout our stay, and the secure car park was a big plus that gave me real peace of mind. Highly recommended!
Hi there, Thank you for this glowing review. We’re thrilled to hear how helpful the team was, and that you felt safe and well looked after throughout your stay ✨ Your kind words about Erno and the team mean a lot to us. Warm regards, The Grand Duka Team
Hi there, Thank you for this glowing review. We’re thrilled to hear how helpful the team was, and that you felt safe and well looked after throughout your stay ✨ Your kind words about Erno and the team mean a lot to us. Warm regards, Th… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe hotel was so clean, the staff were exceptional, the food was amazing. I highly recommend this hotel and would definitely be back again whenever I'm in Albania.
Hi there, Thank you for this lovely feedback. We’re so glad the team, the food, and the cleanliness made your stay exceptional ✨ Warm regards, The Grand Duka Team
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Hi there, Thank you for the perfect review. We’re so glad you enjoyed everything about your stay ✨ Warm regards, The Grand Duka Team
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewEasy parking once I'd found the entrance, which is on a side street. Central location.
My room was in a corridor off reception. There was a door into the corridor with no automatic closure, which meant that noise from reception and the bar could be heard. Very odd having to go into a shopping centre to find and access the hotel. The sign for the hotel was hidden down the side of the building. One loo roll for the stay. No spares. When I commented, I was horrified to be told I should have asked. Ask for loo roll?! It's meant to be five stars but there's a lot of learning to be done.
Hi Gillian, Thank you for the detailed review. We are glad parking was simple and the central setting worked well ✨ We have noted your comment about the corridor near reception and understand it can feel lively at times. If you return, let us know and we will prepare a quieter room away from the lobby. We are also updating our arrival instructions and adding clearer signage for the side street entrance. Regarding bathroom supplies, our standard is a spare roll in every room. We are sorry this was missed and the team has been reminded. Reception can always send extra on request. We hope to welcome you back for a smoother stay. Warm regards, The Grand Duka Team
Hi Gillian, Thank you for the detailed review. We are glad parking was simple and the central setting worked well ✨ We have noted your comment about the corridor near reception and understand it can feel lively at times. If you return, le… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe hotel is brand new and beautifully designed. Staff couldn’t have been nicer. Free secure parking under the hotel I’d definitely stay again.
Hi Edward, Thank you for this great review. We’re thrilled you enjoyed the design, the staff, and the parking convenience ✨ We would love to welcome you back anytime. Warm regards, The Grand Duka Team
Reviewed: 31 July 2025 · Stayed in July 2025
Verified review