Reviews of AMR Hotel - Durres 4 stars

Excellent services, facilities, very professional staff, great food too

All was good

Staff are great and friendly Location is ideal, close to everything Very nice restaurant and bar

Nothing

Hotel directly on the beach with great sea views from a large balcony. The staff were helpful and friendly. Rooms are modern and large. Plentiful and varied breakfast. The hotel also had a lovely restaurant opposite, on the beach.

A couple of small issues with the room but these were quickly resolved by the staff

Lovely view of beach. Very spacious rooms and ideal location.

One glass panel of the shower was missing and water got everywhere when using shower. I reported to receptionist and said it was due to be fixed in few weeks. If you are having breakfast only you are unable to purchase drinks inside the actual hotel but there is a beach bar that you can use during the day/evening.

All really good.

Location

When booking we didn’t realise it was an all inclusive resort

Super friendly staff, very clean hotel with amazing views. Delicious food and drinks. everything that you need for unforgettable vacation ☀️💗my son had a birthday and receptionists ordered birthday cake for him! we had a small family party 🥳 i want to say thank you to every single person working there, coz you're doing great job! Thank you and hope to see you soon 💗💗💗

I would add rapm to stairs (when you come out from the elevator, to the left side..) we had a baby in the stroller and it would be much more comfortable not to disturb anyone to help with bringing the stroller down and then up 🙈 but guys from the bar, waiters and even cleaning ladies were always helping me, they all are very friendly and nice 💗💗💗

The staff was very professional, they're were very kind and helpfull. The hotel has a perfect location just in front of the beach, the rooms are spacious and clean, the balcony on 4th floor has a beautiful view. The restaurant has good Italian cuisine.

The breakfast it's not bad, but could be better.

Modern, clean hotel. The staff is very hospitable and friendly.

Lovely hotel opposite the sea. Very clean and comfortable. Staff were all very friendly and helpful. Bedrooms were spacious with walk in shower, ac and balcony.. We had a room with a seaview which is recommended. Breakfasts had a good range and we ate most nights in the beach restaurant attached to the hotel as the food was so good and reasonably priced. The pool area is very clean with sunbeds and free sunbeds are also provided on the clean, private beach.

Coffee facilities in the room would have been appreciated.

My wife and I spent 4 nights at the hotel, we loved it. Thought to leave a detailed review in appreciation of their service: Main review points from us: - the hotel was well responsive to our messages prior to arrival, in a timely manner (and arranged our taxi from airport to hotel, it was smooth). - it's a really beautiful hotel, rooms and beach front, and visibly better than neighbouring hotels. Also really clean, and constantly being cleaned in shared spaces during the day (however - suggestion: the ladies mopping the pool water spillage can perhaps wait for pool users to come out before they mop, their constant presence makes you feel like you're inconveniencing them and makes you leave the pool earlier than intended). - tasty dinner at their restaurant (we loved the seafood). Restaurants in the area all seem to have similar menus, so we stuck with them to not risk disappointments from other restaurants. - good breakfast range, was definitely satisfying. - active and attentive hotel team, from the receptionist, waiters, beach assistant guy and cleaners...you could tell their effort to make your stay as soft as possible. - we utilized the recommendations they gave us for some activities (wine tasting at Abaia, spa at Epidamn white sensation), and all were really good. The absence of a spa at the hotel didn't detract at all from our experience, as we still got a lovely spa experience at a hotel that they recommended as well. Our overall taking - 5/5!

Nothing, well done!

The location was good, beach, sunset and seaview rooms excellent 👌

Limited, correction no hospitality received during breakfast service. No welcome 'Good Morning', 'would you like a coffee' or tables being cleared. Had to ask for coffee and the response was rude - why are you disturbing me or asking me to do something. A self-service coffee machine was implemented last morning of stay, which was covered in dust from previous seasons usage 🤦. Furthermore, no description signs on any breakfast buffet items, this could result in an allergic reaction and civil action against hotel or even criminal proceedings 🤦. Reported a leak from the rear of the toilet in the room on the first night. The reception dealt with professionally and reiterated the next morning that the technician would attend to the issue. Unfortunately, the issue was not resolved, the chambermaid and we between just placed and changed daily a bath mat to soak up the leak. No follow-up from management or offer of a different room. Good customer service would have been to follow-up, not for the customer to resolve themselves 🤦. Obviously, all the above should be in place and checked by a 4 star management team. I don't blame any of the above on the staff, all is down to lack of training and good management. The management team needs to reassess and review its processes and training immediately or more bad reviews will follow. To end on a positive majority of staff are pleasant and helpful 👏.

beautiful and clean hotel, lovely staff

Staff was very polite and helpful, rooms clean and spacious. Hotels restaurant on the beach was super, and service 💯 I warmly recommend this hotel.

We had the best time at AMR. Got a room upgrade on arrival and the view from the balcony was surreal especially at sunset . The hotel has a restaurant/bar by the beach and the food was delicious and really affordable. Staff were amazing ( Evilja and Isojna made our stay so great ). I would definitely stay again .

The bed were a little too hard ( so not very comfortable) and other than the hotel restaurant /bar , there isn’t much to do around the hotel unless you have a car to travel around.

Overall, I had a great stay at AMR - beds are super comfortable, the sea view is perfect, the staff were friendly, food was delicious and the pool area was great.

I would’ve given this review a 10 if it were not for the final night. I came downstairs for dinner, to find the whole hotel had been taken over by a private event and there were no areas for hotel guests to go (apart from confining in their rooms). There was no warning of this, but I went for dinner elsewhere instead without a problem. However, what came after that was a nightmare - extremely loud music and live singing pumping throughout the whole hotel until after 3am - I wish I could post a video here! I called at midnight to ask what was going on and when it’ll end and I was told it finished in ‘30-40 mins’… it lasted another 3 or so hours. I found it totally unacceptable that no warning was given for this and that a private event took priority over hotel guests - this unfortunately had damaged my experience.

Good location.

Out of 4 night, we managed to sleep well only on the first one. The second night there was a super noisy party in the lobby and restaurant. So powerful and lowd was the music, I had to communicated in writing to ask for a bottle of water in the lobby bar. The party went on till 4 a.m. From 1 a.m. people at the reception stopped picking up my call. The last two nights loud music blasted from the hotel's beach bar, which was right in front of my windows.