Reviews of Mercure Dubai Barsha Heights Hotel Suites And Apartments 4 stars
Sheikh Zayed Road, Barsha Heights (Tecom) , Dubai, United Arab Emirates
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
The first room I was assigned, didn’t have the basics like a fridge, towels, and water. They got me changed to another room. Out of 3 elevators, only 1 was working in a hotel with 1000+ rooms. The journey from getting an elevator till the room was a ridiculous 10-12 minutes on average. Our second room didn’t have working hot water in the bathroom, and took about 2 hours to get fixed. Moving on, over the next 4 days, the house keeping missing basic essentials like water and towels. It was appalling how we had to keep calling for towels and water, every morning. Moreover, they only give two bottles of water at a time. For a refill, we would have to wait about 30 minutes. I was also denied a simple spoon, when I called the reception, because they apparently did not even have any spoons. However, a staff member outside the room said he’d get me one. This also took 45 minutes to arrive. We’d ordered a meal from a delivery app and asked the reception for plates and cutlery. We were denied this entirely, and were being forced into ordering something from in-room dining to even get cutlery! Outrageous! For a four star hotel in Dubai, the service and experience was terrible.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEverything was great ❤️ thanks to all for good service especially NISHA 👍🏻
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery good service and team. Especially Nisha.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat place to stay in Dubai. Smooth check in and check out process. Thanks to Nisha for helping us.
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewRastin nisah nazim is very good
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNisha from the reception. Thanks again for your well cooperation and help
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFrom the reception Nisha is really nice and she is the star
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewRaqeeb concierge very helpfull and nisha recaption
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery good service nisha and raqeeb reception
Good
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewSize of the rooms, breakfast, pool
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood hotel and house keeping specially staffs swapna from hk and Ralph from fO.
Na
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewAll the staff is so good, especially Mr. Nazim of course. Rooms are clean, location is good.
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewRustem at the reception is so helpful Avzal was helping a lot Brilliant service Nisha is cool and beautiful
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLovation
Breakfast
Dear Mr. Reza, Thank you for taking the time to share your feedback and for rating several aspects of your stay so positively. We’re pleased to know you appreciated our convenient location and the service provided by our team. We’ve also noted your comments regarding cleanliness, comfort, and breakfast. Your input is valuable and has been shared with the relevant teams for improvement. We hope to have the opportunity to welcome you again and provide you with an even better experience. Sincerely, Evgeniya Matienko Guest Experience Manager
Dear Mr. Reza, Thank you for taking the time to share your feedback and for rating several aspects of your stay so positively. We’re pleased to know you appreciated our convenient location and the service provided by our team. We’ve also … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe cleanliness
Nothing
Dear Ms. Allison, Thank you for your wonderful review and perfect ratings across all categories. We are especially pleased to hear that you were impressed by the cleanliness and the service provided by Mr. Kashim. Your kind words will be shared with him and the team. We look forward to welcoming you back for another exceptional stay at Mercure Hotel Barsha Heights. Sincerely, Evgeniya Matienko Guest Experience Manager
Dear Ms. Allison, Thank you for your wonderful review and perfect ratings across all categories. We are especially pleased to hear that you were impressed by the cleanliness and the service provided by Mr. Kashim. Your kind words will be s… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified review