Size of the rooms, breakfast, pool

Stayed in August 2025

Rustem at the reception is so helpful Avzal was helping a lot Brilliant service Nisha is cool and beautiful

Stayed in August 2025

Breakfast

Lovation

Stayed in August 2025

Unfortunately, the staff experience did not match the quality of the location.

I really liked the location of the hotel, it was perfect for my trip and near the metro station

Stayed in August 2025

Indian vegetarian options in breakfast are limited

Value for money. Awesome stay. Front desk team Rustem, Umesha, Nisha was super good.

Stayed in August 2025

- Apartments are dated, with old or sometimes broken furniture and fittings. - Kitchen appliances were not working on arrival and had to be replaced from other units. - Breakfast area is too small, leading to long queues even in off-season. - In-room dining was outsourced to a 3rd-party and even simple requests (like wine glasses) could not be fulfilled. - No anti-skid mats for bathtubs, which is a safety issue, especially with kids. - Staff (other than Anand) were professional but did not create the impression of wanting to exceed expectations.

It's a basic 4 star hotel and good to great value for money depending on season. It has great pool and gym. There is also a basic kids play area. The location is great for connectivity right by Sheikh Zayed Road and the apartment side entry is probably less than 20 meters from the Dubai Internet City metro station entry. The bell-boy Anand went above and beyond in all interactions. The rest of the staff while professional didn't give the impression that they truly wanted to exceed expectations. This has been my experience at many other accor hotels as well unfortunately and may be a company culture thing. Their in-room dining is outsourced it appears and even the simplest requests like getting a couple of wine glasses delivered to the room appeared to be an impossible task. Similarly an anti-skid mat for the bathtubs could not be provided by room service upon request which is a basic safety requirements specially if there is no shower cubicle and kids are staying. The breakfast area is small and had long queues even during the off-season. The apartments are dated and the furniture fittings are old and sometimes broken. The kitchen is quite small and most appliances were not working upon arrival and had to be replaced by the staff who fetched them from other apartments. Overall the stay was enjoyable and the kids loved it. This is probably the best apartment deal near Shiekh Zayed Road with such proximity to a metro station that too by a legit international brand. Just don't expect to be pampered or overwhelmed by the service.

Stayed in July 2025

The stay was amazing nice location and clean room and staff very helpful thanks nazim

Stayed in August 2025

Bedroom needs deep cleaning

Location is great

Stayed in August 2025

Stay

Location is very good. Staff behavior specially Mr. Nazim in the front office.

Stayed in August 2025

Nothing

Service

Stayed in August 2025

The lifts can take some time to arrive especially in the rush hours need more and very fast lifts.

I stayed in the Prestigious 2 bedroom Skyline view suite, it was very comfortable , large and clean.The hotel had it's own parking which was very convenient for us to park. Breakfast was very nice but try to come early. We stayed at the 39th floor with magnificent views on Sheikh Zayed road. My gratitude goes to the wonderfull helping duty manager Kristel who was always kind and helpfu, also my thanks goes to Joyce,Silvia and the kind waiter Rabin they were all great and welcoming and most of the other staff were welcoming. All the thanks to the beautiful stay at the Mercure Dubai barsha heights hotel. Will come again in the future. Thankyou.

Stayed in August 2025

Great location and great rates as well as the hospitality from Rustem and Nisha

Stayed in August 2025

The stay was good and hotel is near to the Metro station. Thanks to Rustem. Afzashio , Laxman Magar and Sushant to make the stay smooth.

Stayed in August 2025

Housekeeping needed to be reminded to replace towels and water daily.

Rooms were spacious and comfortable

Stayed in August 2025

Some The elevators were under maintenance & we had to wait long time

Clean, large space rooms, good staff

Stayed in August 2025

They property near to the metro station and location is good. My check-in process was smooth, thanks to Nazim, Kristel and Nisha.

Stayed in August 2025

Not enough lifts

The space in the room very good

Stayed in August 2025

Breakfast was getting boring.

Room and locations are spacious

Stayed in August 2025

Very nice hotel. We got good help from Umesha and Hala at the reception.

Stayed in August 2025

Loved the location as it was close to Sheikh Zayed road and metro. Our hosts Joyce and Hala were v welcoming and supportive.

Stayed in August 2025

Stay was nice thanks a lot to réception team Nazim Hala Abdullah Joyce and jogi great service

Stayed in August 2025

Minor lack of housekeeping things

Overall amazing

Stayed in August 2025

The lift is very crowded you have to wait like 10 min to move between floors The breakfast wasn’t good at all

The room is very nice and very spacious The reception team is very good specially Hala

Stayed in August 2025

Vallet parking was very slow

The staff was very frndly especially Hala and Ralfh

Stayed in August 2025