Air conditioning

Amazing The staff are so kind and helpful We’ve done the checkout with Khalifa he was very helpful and gave us a smooth services and a smooth checkout

Stayed in August 2025

Warm welcoming and professional hospitality with Khalifa

Stayed in August 2025

Stuff are great specially khalifa in reception

Stayed in August 2025

Every stuff are good maner special receptions khalifa

Stayed in August 2025

Aesthetically pleasing and clean

Stayed in August 2025

Cards blocking for room

Fantastic

Stayed in August 2025

The valet staff could take a little time to bring your car if it’s too busy, and you can’t park on your own

Five palm at Al Jumeira is known to be one of the best hotels in Dubai, everything was perfect especially if you like party hotels, it’s very suitable for singles and couples

Stayed in August 2025

Khalifa was very helpful and cooperative and vinayak manager as well .

Stayed in August 2025

Deposit having to be paid upon arrival

Stayed in August 2025

Nothing

Customer service

Stayed in August 2025

Really nice staff specially khalifa

Stayed in August 2025

Love the pool at Five, the vibe is just different with amazing views of the beach.

Stayed in August 2025

Can’t remember any

All crew are very professional and very kind

Stayed in August 2025

We had to pay at the Penthouse, we were not informed that there is payment for entry for guest after 11pm. It was informed that guest have free access to clubs however we have to pay for the food and beverages but that’s alright, what was not appreciated that we had to pay 300 aed for entry to Penthouse.

The ambience and customer service

Stayed in August 2025

Honestly, I booked for 3 days and it was my first time to book in this hotel. I didn’t feel comfortable from the first day and wanted to cancel the reservation and move to other hotel. Luckily I met the supervisor Mr. Vinayak were he told me I’ll give you the best experience by upgrading your room with privacy & if I don’t like it he will refund me for the 3 days with free stay. Also , he provided me with extra hospitality and nice treatment in the hotel. I would advise the visitors to approach him for any further assistance and support as he very welcoming person & super nice. Special thanks to Mr. Vinayak

Stayed in August 2025

Is too hot outside

Everything about it

Stayed in August 2025

**Subject: Thank You for the Outstanding Service** Dear Five Jumeirah Village Team, I recently stayed at your hotel for a week, and I want to express my deep appreciation for the wonderful experience. Everything at the hotel was fantastic—from the facilities to the service—but I want to especially highlight one amazing person: **Ramadan**, who works outside with the valet parking team. Ramadan was incredibly kind, helpful, and professional every single time I saw him. He always greeted me with a warm smile and went out of his way to assist me. People like him truly make a difference, and he left a lasting impression on me. He deserves to be recognized and appreciated for his exceptional attitude and dedication to guests. Please pass on my heartfelt thanks to Ramadan, and thank you once again for a truly memorable stay. I will definitely return and recommend your hotel to others. Warm regards,

Stayed in August 2025

Dear Five Jumeirah Village Team, I recently stayed at your hotel for one week, and I just wanted to express my sincere gratitude for the amazing experience I had. Everything—from the room, to the facilities, to the exceptional service—was absolutely perfect. I genuinely enjoyed every moment of my stay, and I left with beautiful memories that I will cherish for a long time. I would especially like to thank a wonderful team member named *Khalifa*. He went above and beyond to make my stay comfortable and enjoyable. He was incredibly kind, professional, and helpful in every way. It’s rare to meet someone who puts so much heart into their work, and I truly believe he deserves special recognition for his outstanding service. Please pass along my appreciation to Khalifa and the rest of the team. I will definitely be returning in the future, and I’ll be recommending Five Jumeirah Village to all my friends and family. Warm regards,

Stayed in August 2025

Nothing, everything wonderful

The Hotel vibe is really joyful, the breakfast has wide variety which i like alot and the staff all are professional in dealing and very friendly, hotel kept close follow up during our stay to extent that made me really appreciate how management is taking care of customers happiness

Stayed in August 2025

Swimming pool staff not very helpfull. No one wanted to help us to get a sunbed, waited long time for someone to help us order some drinks. Looks like if you don’t have a VIP table you aren’t considered important!

Excellent view, beautiful room and facilities, friendly staff. Got a honeymoon upgrade, ending our honeymoon trip a high note. Thanks Five Palm Jumeirah! We will see you again

Stayed in August 2025

Nothing

Swimming pool was good

Stayed in July 2025

Vinayak manager at reception help me always

Stayed in August 2025

Nothing.

From the doorman JOKONYA to Check Inn staff. Room Service. Life Guards . All was very good.

Stayed in August 2025

I didn't like that there are not enough sunbeds pool for hotel guests in the central,, the half of the pool is for tables that the any person (outside of hotel) can pay and also can take the sunbeds for them, this should be more controlled. To take a sunbeds the guest needs to reserve with a personal item before of 9 am, after that it is imposible to find one free.

The room was very nice, The hotel is located at the beginning of the palm so you have access to the city, and the breakfast very good. I really like the spa pool.

Stayed in August 2025