Dealing with people in the Hotel, especially Selvi, Solaph and Hamid

Stayed in August 2025

Excellent luxury experience. Very warm staff members, including Prajkta, Solafa, Silvie, Ranjith, and other team members. They are all great people, always striving to make your stay unforgettable. They succeed every time, and we are coming back to that hotel for the ninth time or tenth time.

Stayed in August 2025

No comment - all good

The team went out of the way to look after us on this special day (our Wedding!)

Stayed in August 2025

Nothing

Staff welcoming ♥️💐

Stayed in August 2025

Nil

Isolation, cleanliness, quietness

Stayed in August 2025

privacy, details, stuff

Overall its good experiance.

Stayed in August 2025

Every thing was great

Just to provide a feedback as it won't seem right to recieve such a wonderful hospitality without a thank u. We appreciate every thing and every member of ur team, up from the start at the check-in with the exceptional customer service provided with ur professional team Mr. Mahdi and Ms. solafa, at the pool with the amazing Mr. Kushal (if I remeber the name right) and up to the end of our journey.  Everybody was adreesing me by name where ever I go even at the valet parking which I never experienced before? The attention to derails is remarkable especially at the pool with the free water/bucket of ice, the cold towels and the ice cream. More over and what amazed me the most is the guy who was offering everyone at the pool to clean their glasses!!!! Well done to all and to the master mind behind all this success.  Thank you once again and I will definitely recommend the hotel and come again.

Stayed in August 2025

Nice

Stayed in August 2025

Nothing. Everything was perfect

Our stay exceeded our expectations! The staff and the hotel were incredible. They went above and beyond to make us feel special. Our suite was spacious, clean and had every facility you may need. The bed was comfier than the one we have at home! They included personalised touches like cake and fruit platters, personalised cards and a bouquet of flowers. The restaurant’s were delicious. We dined at the Lebanese restaurant and had the most amazing lamb chops! The staff were so friendly and polite. The breakfast was excellent, there was lots of variety and even a cheesecake cart for breakfast! At the poolside we were offered drinks and complimentary water, ice, lollipops and cold towels to keep us cool in the heat! We would like to mention a few staff members who made our stay memorable; Jesslen, Selvia, Mary, Thomas, Mohamed and Asman. Thank you for everything you do! We will definitely be back soon

Stayed in August 2025

it could be cleaner, especially the bathroom

the view, the breakfast options, the staffs

Stayed in August 2025

Ridiculously cold air conditioning in lobby and restaurants

Large swimming pool

Stayed in July 2025

Wasn’t aware about the visit to check the mini bar before check out. It was fine overall as the gentlemen was courteous and quick, just would have been nice to know in advance

Now I truly understand what sets Ritz Carlton apart from other hotels - its the small things and attention to detail. Moment you walk in, from the cheerful valet staff to the gentlemen offering Arabic coffee. Check-in took less than 2 mins. Day 1, started with goody bag for our son followed by a surprise evening snack, a platter with mini donuts, marsh, gummies and chocolate. Made his day and set the tone for 3-day staycation. They have a kids club too with qualified staff dedicated to take care of little ones. small things like providing water in ice bucket near the pool or the complimentary ice lollies to beat the heat. Everyday, there was a small but meaningful gesture to make our stay exceptional. Plus the hotel is making serious efforts to reduce plastic. All the water bottles were glass. Great breakfast and room service too! Gluten free options and Fresh cheesecake trolleys!!

Stayed in August 2025

Nothing

Everything was perfect. The Villa is very confortable and makes you feel at home.The view of the grand mosque from the lobby is amazing. Our butller Mr. Ramesh was exceptional . Always ready to provide us the best services and the staffs were very welcoming. The hospitality is second to none. It was indeed a pleasant experience.

Stayed in August 2025

N/A

Staff, Prajkta, Silvia, Sulafa were very caring as always and made our stay wonderful as always. Very good people and the whole staff of the hotel

Stayed in August 2025

breakfast was amazing, pool and beach are great and room is very comfortable. on top of all of this i believe best thing about this hotel is the great staff running this hotel. they are very welcoming from the first moment and attending to all needs. big thanks to Sylvia and Nelly for over exceeding our expectations in dealing with our requests and continuous support.

Stayed in August 2025

Swimming pool Breakfast Staff

Stayed in August 2025

Nothing

Yes

Stayed in August 2025

The adult only pool could be nicer . And the breakfast to be more organized .

The rooms is very spacious clean and nice . The hotel is quite a big one with so many facilities , they have adult only tool with a bar , and the families pool was also nice . The breakfast has a lot of variety but it was super crowded . The staff were also nice .

Stayed in June 2025

very nice and clean, the management and the staff are very friendly, helpful and professional. everything was perfect.

Stayed in August 2025

Nothings

A big thanks for Solava, Selvia and Mary. Front desk staff very helpful and they welcome you warmly.

Stayed in August 2025

Nothing, everything was amazing, above our highest expectations.

Honestly, it was one of the best hotel experiences we have ever had. Not only because of the place, which was amazing, the room, which was fantastic, and the food, beverages, and restaurants available, but above all for the people who welcomed and took care of us in every possible way. The smiles, courtesy, kindness, and complete dedication to the guest are what truly distinguish The Ritz-Carlton, and something we have not found anywhere else. The attention to details is something that truly surprised us: the room is cleaned 3 times a day, every guest is welcomed every single time entering the lobby. I honestly can not find the words to express how happy I've been and how I regret not having booked also other days. It has become our favorite hotel in the world, and we will return to The Ritz-Carlton with great pleasure. A special thanks certainly goes to the Guest Relations Team, Praja, Selvia, Mary, Jesslen, and Amy, who made the experience even more personal and attentive.

Stayed in August 2025

I love everything about this hotel! The BEST !

Stayed in July 2025

Luxurious

Stayed in July 2025

The reception staff are friendly and pleasant, especially Selvia for her delightful smile and attentive service, as well as other members, Mary, Mandeep and Mary.

Stayed in August 2025