Reviews of Address Downtown 5 stars
Sheikh Mohamed Bin Rashid Boulevard, Downtown , PO Box 123234, Downtown Dubai, Dubai, United Arab Emirates
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay at this hotel. The staff were very friendly and helpful, and the service was excellent. The room was clean, comfortable, and well-equipped with everything I needed. The location was perfect, close to many attractions and easy to reach. Breakfast was delicious with a wide variety of options. I highly recommend this hotel to anyone visiting the area.
Dear Mr. MOHASAD, Thank you for your wonderful review and for choosing Address Downtown for your stay. We're delighted to hear that you had such a pleasant experience and that our team’s friendliness, the comfort of your room, and the quality of service all met your expectations. It’s also great to know you enjoyed our convenient location and the variety at breakfast. Your kind recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. Warm regards, Ozlem Coskun Management Office
Dear Mr. MOHASAD, Thank you for your wonderful review and for choosing Address Downtown for your stay. We're delighted to hear that you had such a pleasant experience and that our team’s friendliness, the comfort of your room, and the … Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewPosition
Dear Mr. Fawaz, Thank you for taking time to share such wonderful feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we meet our guests’ expectations. Thank you again for choosing to stay with Address Downtown and for sharing your feedback of your time at the property. We look forward to welcome you back again soon for another wonderful stay. Warm Regards, Ozlem Coskun Management Office
Dear Mr. Fawaz, Thank you for taking time to share such wonderful feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we me… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation The pool The pool staff
The management, The fare Small kids club Greedy system
Dear Mr. WALEED, Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed our location, the pool, and the service provided by our pool staff. We’re equally sorry to hear that other aspects of your experience did not meet your expectations, particularly regarding the kids club, pricing, and your impression of the management. Your comments have been shared with the relevant teams for further review and improvement. We truly value your feedback as it helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back for a more seamless and satisfying stay. Warm regards, Ozlem Coskun Management Office - Address Downtown
Dear Mr. WALEED, Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed our location, the pool, and the service provided by our pool staff. We’re equally sorry to hear that other aspects of your exper… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewService, facilities, location, hospitality and the feeling of your home.
Nothing
Dear Mr. Eyad, Thank you for taking time to share such wonderful feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we meet our guests’ expectations. Thank you again for choosing to stay with Address Downtown and for sharing your feedback of your time at the property. We look forward to welcome you back again soon for another wonderful stay. Warm Regards, Ozlem Coskun Management Office - Address Downtown
Dear Mr. Eyad, Thank you for taking time to share such wonderful feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we me… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewthe location is excellent, just right at Dubai Mall. The breakfast options were very good and nice. The rooms are good and clean, but looking at the lobby and the hotel, I would have expected a bit bigger rooms. but everything was nice and we enjoyed our stay there.
nothing in particular
Dear Ms. pari88, Thank you very much for taking the time to share your feedback. We’re delighted to hear that you enjoyed our excellent location right at Dubai Mall, as well as the variety of breakfast options and the cleanliness of your room. We appreciate your comments regarding the room size and understand your expectations based on the lobby and overall hotel ambiance. Your input is valuable to us and will help us continue to improve our guest experience. It’s wonderful to know that, overall, you had a pleasant stay with us. We look forward to welcoming you back on your next visit to Dubai! Warm regards, Ozlem Coskun Management Office - Address Downtown
Dear Ms. pari88, Thank you very much for taking the time to share your feedback. We’re delighted to hear that you enjoyed our excellent location right at Dubai Mall, as well as the variety of breakfast options and the cleanliness of your r… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat service and amenities, very clean and the bed was super comfortable. Pool is very relaxing and get great service with food and drinks. Easy access to the mall for shopping also.
Nothing to dislike
Dear Mr. Richard, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed our service, amenities, and the comfort of your room — especially the bed! It’s also wonderful to know you had a relaxing time by the pool and appreciated the food and beverage service, as well as the convenient access to the Dubai Mall. We’re thrilled that everything met your expectations, and we look forward to welcoming you back for another flawless stay. Warm regards, Ozlem Coskun Management Office - Address Downtown
Dear Mr. Richard, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed our service, amenities, and the comfort of your room — especially the bed! It’s also wonderful to k… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewWe liked the view and proximity to the Dubai mall. Everything was very clean and the atmosphere positive and super polite. Breakfast was decent and coffee nice and hot. They even had some offers for those with food intolerances. Bedding was comfortable.
We heard noises from corridors. Room door was not very sound proof. Make sure you leave your deposit to the reception, otherwise the minibar will be emptied out. That happened to us while we were out and about after we had checked in. This matter was not informed beforehand. They apologized sincerely and promised to be more informative in future. We forgave 🙏. Thanks for having us.
Dear Mr. Janno, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed the beautiful view, our proximity to Dubai Mall, the cleanliness of our facilities, and the warm, positive atmosphere throughout your stay. It’s also great to know that you found the breakfast enjoyable and appreciated our efforts to cater to guests with food intolerances. We're truly sorry to hear about the inconvenience regarding the minibar and the soundproofing of the room door. Your feedback is valuable, and we sincerely apologize for the lack of prior information about the deposit policy. We're glad our team addressed the situation with transparency and that you kindly accepted the apology. Your understanding means a lot to us, and we’re committed to improving our communication and guest experience moving forward. It was a pleasure having you with us, and we hope to welcome you back again soon. Warm regards, Ozlem Coskun Management Office - Address Downtown
Dear Mr. Janno, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed the beautiful view, our proximity to Dubai Mall, the cleanliness of our facilities, and the warm, positive atmosphere t… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe warm welcome and hospitality we've experienced from Mr. Badr since the arrival time till we've checked-out cannot be forgettin .. Thanks dear Badr and thanks to Address Downtown team for enabling a unique accommodation experience, we'll definitely come again
N/A
Dear Mr. Majed, Thank you for taking time to share such wonderful feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we meet our guests’ expectations. At the same time I’d like to thank you for highlighting Badr as one of our Exceptional Ambassadors. Feedback like this is so important for our team members as this acts as a motivator and a confirmation that our hard work is being noticed. Thank you again for choosing to stay with Address Downtown and for sharing your feedback of your time at the property. We look forward to welcome you back again soon for another wonderful stay. Warm regards, Ozlem Coskun Management Office - Address Downtown
Dear Mr. Majed, Thank you for taking time to share such wonderful feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we m… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewService and staff
Pillows too soft Found a small cockroach in my living room
Dear Ms. Nada, Thank you for sharing your feedback. We’re pleased to hear you were happy with the service and our team’s hospitality. We sincerely apologize for the discomfort caused by the pillows and, most importantly, for the incident you encountered in your living room. This is far from the high standards we uphold, and please rest assured that our housekeeping and pest control teams have been informed to address the matter immediately. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more seamless and comfortable stay. Warm regards, Ozlem Coskun Management Office - Address Downtown
Dear Ms. Nada, Thank you for sharing your feedback. We’re pleased to hear you were happy with the service and our team’s hospitality. We sincerely apologize for the discomfort caused by the pillows and, most importantly, for the incident y… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat location and the staff are very friendly and professional
Dear Ms. Maram, Thank you for taking time to share such wonderful feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we meet our guests’ expectations. Thank you again for choosing to stay with Address Downtown and for sharing your feedback of your time at the property. We look forward to welcome you back again soon for another wonderful stay. Warm regards, Ozlem Coskun Management Office - Address Downtown
Dear Ms. Maram, Thank you for taking time to share such wonderful feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we me… Show more