Reviews of Rixos The Palm Hotel & Suites - Ultra All Inclusive 5 stars
The Palm Jumeirah,East Crescent,Plot C40 P.O Box18652, Palm Jumeirah, Dubai, United Arab Emirates
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe staff and the food in the restaurants were fantastic. The pool bar staff were great. The service at the sun bed was attentive and couldn't do enough for us. The free tickets to Atllantis water park is a nice touch. The Guest services were great
The wifi was slow. The AC wasnt working in the room or the lift in our building, in 45 degree heat this was uncomfortable. The breakfast drinks service was slow, sometimes our drinks would arrive after we had finished eating and often the drinks would be wrong or they forgot one. Our two bed suite is in need of refurb it was tired looking - nothing like the rooms in the pictures
Dear Mr. Danny, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our staff, restaurants, pool bar service, and the complimentary Atlantis water park tickets. Your kind words about our team’s attentiveness mean a lot and will be shared with everyone. We also truly appreciate your constructive comments regarding the Wi-Fi, air conditioning, lift, and some aspects of your suite. Please accept our sincere apologies for any discomfort you experienced. Your feedback has been shared with the relevant departments to ensure these issues are addressed promptly. We hope despite these inconveniences, you were able to enjoy a memorable stay, and we look forward to welcoming you back to Rixos The Palm in the future with improvements that match the high standards you expect. Warm regards, Anastasiia Zavolokina Guest Relations Manager
Dear Mr. Danny, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our staff, restaurants, pool bar service, and the complimentary Atlantis water park tickets. Your kind words about our… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewStaff, Clean, Food, Diversity, Luxury, Pool Bar
Dear Guest, Thank you for your kind feedback and for highlighting our staff, cleanliness, food, diversity, luxury, and pool bar. We are delighted to know that these aspects contributed positively to your stay and created a memorable experience. We truly appreciate your recognition and look forward to welcoming you back soon for another wonderful stay at Rixos The Palm Dubai. Warm regards, Hotel Management
Dear Guest, Thank you for your kind feedback and for highlighting our staff, cleanliness, food, diversity, luxury, and pool bar. We are delighted to know that these aspects contributed positively to your stay and created a memorable experi… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewClean, quiet, staff are really attentive.
There needs to be more to do in the evening. One sports bar is not enough and can be quite repetitive if you are staying for a week or more.
Dear Ms. Sally, Thank you for choosing Rixos The Palm Dubai once again – it’s truly an honor to welcome you back for the fourth consecutive year. We’re delighted to know that you enjoyed our clean, quiet environment and that our attentive staff helped make your stay special. We also appreciate your constructive feedback regarding the evening entertainment. Guest suggestions are invaluable in helping us enhance our offerings, and we’ll be sure to share your comments with our management team for consideration. We look forward to welcoming you back for another enjoyable stay. Warm regards, Hotel Management
Dear Ms. Sally, Thank you for choosing Rixos The Palm Dubai once again – it’s truly an honor to welcome you back for the fourth consecutive year. We’re delighted to know that you enjoyed our clean, quiet environment and that our attentive … Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect
It's so far from the centre, the other thing that is no life in the hotel after 6 pm
Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that everything was perfect during your stay. It was our pleasure to host you, and we look forward to welcoming you back soon for another memorable experience. Warm regards, Hotel Management
Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that everything was perfect during your stay. It was our pleasure to host you, and we look forward to welcoming you back soon for another memorable experience. War… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewWe thought the staff were amazing. They couldn’t do enough to help every request. The quality of food was definitely 5 star! The location, the atmosphere- great to unwind and to have some fun too.
Nothing really. Enough though it was about 45 degrees outside, staff did everything they could to provide a 5 star experience.
Dear Mr. Douglas, Thank you so much for your glowing review and for choosing Rixos The Palm Dubai Hotel & Suites for your staycation! We’re absolutely delighted to hear that you had a brilliant 5-star experience with us from the attentive service and food quality to the relaxing atmosphere and facilities. Your kind words about our team truly mean a lot, and we’re thrilled we could help make your stay so memorable, even in the heat of the Dubai summer. We look forward to welcoming you back again soon for another unforgettable getaway. Warmest regards, Hotel Management
Dear Mr. Douglas, Thank you so much for your glowing review and for choosing Rixos The Palm Dubai Hotel & Suites for your staycation! We’re absolutely delighted to hear that you had a brilliant 5-star experience with us from the atten… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewWe’ve stayed in several top-rated hotels in Dubai over the years, but nothing compares to the experience we had at Rixos The Palm. From the moment we arrived until the moment we (reluctantly) checked out, the service, attention to detail, and genuine hospitality were absolutely outstanding. The food deserves special mention: an exceptional variety, freshness, and quality across all restaurants. The buffet was consistently rich and beautifully presented, offering something for everyone at every meal. The sushi evenings were a true culinary delight – a beautifully laid-out sushi bar with a wide and generous selection that felt more like a specialty restaurant than a hotel offering. The restaurants and bars are of a remarkably high standard, not only in food quality but also in service – professional, fast, attentive, and always with a smile. Whether it was breakfast, lunch, dinner, or just a drink by the pool – we felt genuinely cared for. What truly sets Rixos apart is the service. We’ve experienced great hotels, but the level of care, responsiveness, and warmth from the staff here was unmatched. From the front desk to the WhatsApp personal assistant, every request was handled quickly and kindly. The entire staff truly goes above and beyond to ensure a flawless stay. Our room was kept immaculately clean, with fresh flowers and thoughtful touches every day. The housekeeping team was meticulous, and their attention to detail made us feel special. One of the highlights was how the hotel made our 6-year-old daughter’s birthday unforgettable – surprising her with not one, but five different birthday cakes throughout our stay in the most heartwarming and joyful moments. It’s that kind of thoughtful gesture that makes Rixos more than just a hotel – it becomes a cherished memory.
There was truly nothing we didn’t like – everything was thoughtfully executed to the highest standard. The staff genuinely think of every little detail, from the smallest guest request to the overall atmosphere and even the meticulous maintenance of the entire property. The hotel is not only beautiful, but also extremely well-kept, clean, and clearly cared for with pride and professionalism.
Dear Mr. Aviram, Thank you sincerely for taking the time to share such a heartfelt and detailed review of your recent stay with us at Rixos The Palm Dubai. We are absolutely delighted to hear that your experience exceeded expectations in every way — from the culinary variety and quality, particularly the sushi nights, to the exceptional service delivered by every team member. Your kind words about the attentiveness, professionalism, and genuine hospitality of our staff mean a great deal to us. It warms our hearts to know that your daughter’s birthday was made memorable through the special touches arranged by our team. Creating moments like these is what we truly strive for, and it’s wonderful to hear they left such a lasting impression. We will be sure to share your compliments with our culinary team, housekeeping, and the entire team involved in making your stay so special. It was an absolute pleasure having you and your family with us, and we can’t wait to welcome you back for another exceptional experience. Warm regards, Hotel Management
Dear Mr. Aviram, Thank you sincerely for taking the time to share such a heartfelt and detailed review of your recent stay with us at Rixos The Palm Dubai. We are absolutely delighted to hear that your experience exceeded expectations in … Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in April 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewEverything was great. Particularly the service from the ‘wellness’ pool bar. Will be coming to stay again
Dear Mrs. Jessica, Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you had a perfect experience and truly appreciate your kind words, especially about the service at our wellness pool bar. Your recognition means a lot to the team and will certainly be shared with them. It would be our absolute pleasure to welcome you back for another memorable stay in the near future. Warm regards, Rixos The Palm Dubai Hotel & Suites
Dear Mrs. Jessica, Thank you very much for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you had a perfect experience and truly appreciate your kind words, especially about the service at our well… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewExcellent service. The staff was very attentive and responsive. The chief at the restaurant was cooking fries for our kid as she requested fries only and didn’t except anything else. The girl at the reception (unfortunately don’t remember her name) upgraded our room which was very nice.
We’ve stayed 2 nights only and didn’t notice anything we wouldn’t like.
Dear Elena, Thank you so much for your excellent rating and wonderful feedback! We are truly delighted to know that your stay with us left such a positive impression. We especially appreciate your kind words about our team — we will be sure to share your compliments with our restaurant and front desk colleagues. It’s always a pleasure to hear that we were able to make your stay comfortable and enjoyable, both for you and your child. We look forward to welcoming you back again soon — with or without kids, you are always a valued guest at our hotel. Warm regards, Hotel Management
Dear Elena, Thank you so much for your excellent rating and wonderful feedback! We are truly delighted to know that your stay with us left such a positive impression. We especially appreciate your kind words about our team — we will be su… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewRestaurant was family friendly with brilliant child meal options, particularly for babies with pouches available. Soft play inside the Buffet was a nice touch to allow you to eat your food whilst your child played. Lots of Pools with a swim up bar, kids club pool and inside softplay which was great for the hot parts of the day.
Not being aware that we had to book any restaurants in advance as we only booked the hotel on the day. We had to have the buffet both days despite restaurants looking empty. Pool attendants were friendly but service was bad on the swim up bar as not enough staff.
Dear Sean, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are absolutely delighted to know that you and your family had a fantastic experience and appreciated the family-friendly atmosphere, especially the thoughtful touches like baby meal options and the soft play area in the buffet restaurant. It’s wonderful to hear that the variety of pools and indoor facilities added to your comfort during the warmer parts of the day. That said, I sincerely regret the inconvenience you faced regarding restaurant reservations and the service at the swim-up bar. While we always strive to deliver seamless service in every area, your comments highlight where we can improve. Please allow me to assure you that we are actively working on enhancing our communication about restaurant bookings during check-in, and staffing at our pool bars is currently being reviewed to better support peak times. We truly value your feedback and hope to welcome you and your family back for another relaxing and enjoyable stay—this time with an even more refined experience. Warm regards, Hotel Management
Dear Sean, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are absolutely delighted to know that you and your family had a fantastic experience and appreciated the family-frie… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewLoved this hotel, can’t wait to come back
Dear James, gb Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family had such a fantastic stay with us. It’s great to know everything from the comfort of the beds to the service, cleanliness, and location met your expectations. We can’t wait to welcome you back for another memorable visit to Dubai! Warm regards, Hotel Management
Dear James, gb Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family had such a fantastic stay with us. It’s great to know everything from the comfort of the beds to the service, cleanliness, and … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewEVERYTHING! they could do enough for you here
Dear James, gb Thank you for sharing another fantastic review! We’re thrilled that you had such a positive experience and felt well looked after by our team. It means a lot to know our service, cleanliness, and overall facilities made your family stay in Dubai truly enjoyable. We noticed your bed rating was slightly lower if there’s anything specific we can improve for your next visit, we’d love to hear your thoughts. Looking forward to welcoming you back soon! Warm regards, Hotel Management
Dear James, gb Thank you for sharing another fantastic review! We’re thrilled that you had such a positive experience and felt well looked after by our team. It means a lot to know our service, cleanliness, and overall facilities made you… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewEverything is outstanding. From the hotel staff. Location, cleanliness food and drink. Could not fault it. Highly recommend
Dear Mrs. Ellen, Thank you so much for your wonderful review and for choosing Rixos The Palm for your holiday. We are delighted to hear that every aspect of your stay — from our staff and facilities to the location and food — exceeded your expectations. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back for another amazing experience soon! Warm regards, Hotel Management
Dear Mrs. Ellen, Thank you so much for your wonderful review and for choosing Rixos The Palm for your holiday. We are delighted to hear that every aspect of your stay — from our staff and facilities to the location and food — exceeded your… Show more