The wifi was slow. The AC wasnt working in the room or the lift in our building, in 45 degree heat this was uncomfortable. The breakfast drinks service was slow, sometimes our drinks would arrive after we had finished eating and often the drinks would be wrong or they forgot one. Our two bed suite is in need of refurb it was tired looking - nothing like the rooms in the pictures

The staff and the food in the restaurants were fantastic. The pool bar staff were great. The service at the sun bed was attentive and couldn't do enough for us. The free tickets to Atllantis water park is a nice touch. The Guest services were great

Stayed in August 2025

Staff, Clean, Food, Diversity, Luxury, Pool Bar

Stayed in August 2025

There needs to be more to do in the evening. One sports bar is not enough and can be quite repetitive if you are staying for a week or more.

Clean, quiet, staff are really attentive.

Stayed in August 2025

It's so far from the centre, the other thing that is no life in the hotel after 6 pm

Everything was perfect

Stayed in August 2025

Nothing really. Enough though it was about 45 degrees outside, staff did everything they could to provide a 5 star experience.

We thought the staff were amazing. They couldn’t do enough to help every request. The quality of food was definitely 5 star! The location, the atmosphere- great to unwind and to have some fun too.

Stayed in July 2025

There was truly nothing we didn’t like – everything was thoughtfully executed to the highest standard. The staff genuinely think of every little detail, from the smallest guest request to the overall atmosphere and even the meticulous maintenance of the entire property. The hotel is not only beautiful, but also extremely well-kept, clean, and clearly cared for with pride and professionalism.

We’ve stayed in several top-rated hotels in Dubai over the years, but nothing compares to the experience we had at Rixos The Palm. From the moment we arrived until the moment we (reluctantly) checked out, the service, attention to detail, and genuine hospitality were absolutely outstanding. The food deserves special mention: an exceptional variety, freshness, and quality across all restaurants. The buffet was consistently rich and beautifully presented, offering something for everyone at every meal. The sushi evenings were a true culinary delight – a beautifully laid-out sushi bar with a wide and generous selection that felt more like a specialty restaurant than a hotel offering. The restaurants and bars are of a remarkably high standard, not only in food quality but also in service – professional, fast, attentive, and always with a smile. Whether it was breakfast, lunch, dinner, or just a drink by the pool – we felt genuinely cared for. What truly sets Rixos apart is the service. We’ve experienced great hotels, but the level of care, responsiveness, and warmth from the staff here was unmatched. From the front desk to the WhatsApp personal assistant, every request was handled quickly and kindly. The entire staff truly goes above and beyond to ensure a flawless stay. Our room was kept immaculately clean, with fresh flowers and thoughtful touches every day. The housekeeping team was meticulous, and their attention to detail made us feel special. One of the highlights was how the hotel made our 6-year-old daughter’s birthday unforgettable – surprising her with not one, but five different birthday cakes throughout our stay in the most heartwarming and joyful moments. It’s that kind of thoughtful gesture that makes Rixos more than just a hotel – it becomes a cherished memory.

Stayed in July 2025

Everything was great. Particularly the service from the ‘wellness’ pool bar. Will be coming to stay again

Stayed in June 2025

We’ve stayed 2 nights only and didn’t notice anything we wouldn’t like.

Excellent service. The staff was very attentive and responsive. The chief at the restaurant was cooking fries for our kid as she requested fries only and didn’t except anything else. The girl at the reception (unfortunately don’t remember her name) upgraded our room which was very nice.

Stayed in June 2025

Not being aware that we had to book any restaurants in advance as we only booked the hotel on the day. We had to have the buffet both days despite restaurants looking empty. Pool attendants were friendly but service was bad on the swim up bar as not enough staff.

Restaurant was family friendly with brilliant child meal options, particularly for babies with pouches available. Soft play inside the Buffet was a nice touch to allow you to eat your food whilst your child played. Lots of Pools with a swim up bar, kids club pool and inside softplay which was great for the hot parts of the day.

Stayed in May 2025

Loved this hotel, can’t wait to come back

Stayed in May 2025

EVERYTHING! they could do enough for you here

Stayed in May 2025

Everything is outstanding. From the hotel staff. Location, cleanliness food and drink. Could not fault it. Highly recommend

Stayed in May 2025

N/a

All of it

Stayed in April 2025

Everything was FANTASTIC

Best holiday i ever been on. Fantastic for families. Food is 11/10, service is incredible i cannot rate it high enough. My new family holiday destination.! Love this place

Stayed in April 2025

Fantastic trip staff , food and hotel were all excellent!

Stayed in April 2025

Restaurant booking

Staff attitudes

Stayed in January 2025

This is purely our fault, more research needed!. We felt out on a limb with nothing to do around us that didn’t involve the hotel. Luckily we did want to lie in the sun for a week and not move too much so it worked, but if you like to wander about there’s nothing there, well not that we found. The only gripe about the room - no full length mirror. Why do so many hotels not have these? I dont want to use a mirror in the hallway or the lift!

Everything was 100%. All food and drink was of a very high standard, even the buffet was fab, sushi every night (a dream for me!) Buffets can be a disaster on an all inclusive but not here. Didn’t have a problem getting into the bookable restaurants, might be worth seeing if you can book these before you arrive if you want certain times. Our favourite was Bodrum, for lunch and dinner! Service was exceptional, every single staff member always had a smile on their face and genuinely seemed happy to be there. Lots of activities going on during the day if you wanted to join in. The main pool was predominantly families and was very busy. We stayed away (!) and went to the beach which was very quiet. Loads of sun-beds, never had a problem getting one, this might have been an issue around the main pool as so many people, but didn’t affect us. I used the lap pool most mornings and was often the only person in there. It’s 42m long. The gym was great, very well equipped, quite small for the size of the hotel though.

Stayed in March 2025

We likes everything about the place, food, service, facilities were all excellent and first class

all facilities were first class, food and choices were excellent, service again first class, only down side its a long way to get off the palm into the towns,

Stayed in February 2025

Too soft beds ;)

Location. Staff. Facilities. Food. Individual approache. Professional Concierge service. Size of rooms (huge rooms)

Stayed in March 2025

It is difficult to get reservations in the restaurants even though they didn’t appear full. You can only use the buffet if you are there for fewer than four nights. I think restaurants should be available to everyone who has paid to stay there

The restaurants and bars were amazing. The buffet is extensive. I loved the pool area with the fruit and ice cream booths. Our room was a wellness room with jacuzzis and an amazing patio which we spent most of our daytime in. The gym is state of the art. The staff friendly and everything is new and clean.

Stayed in March 2025

Everyone was so friendly and helpful and the ability for the resort to be child friendly but also feel exclusive and not tacky was brilliant. The food was wonderful, be sure to book the a la carte restaurants in advance though as they do get booked up.

Stayed in March 2025

Nothing

Plenty of choice breakfast options to suit all.

Stayed in February 2025

Location is a little out of the way but not really a problem.

Excellent Staff and all meals are very good

Stayed in February 2025

No matching power outlet for the hair dryer in the bathroom

F&B great, Service excellent, clean areas, rooms great

Stayed in February 2025