Reviews of Pullman Dubai Jumeirah Lakes Towers 5 stars
Jumeirah Lakes Towers - Cluster T, Al Sarayat Street North Beside DAMAC Properties Metro Station, Jumeirah Lakes Towers, Dubai, United Arab Emirates
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff were very nice and the location was perfect for me, as my office is in JLT in the same cluster. I also received a thoughtful compliment from the hotel staff - some sweets in the room.
The cleanliness of the room. Furniture had stains, the rob in the bathroom had yellow marks and someone’s hair on it, bathtub also didn’t look clean
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewstaff room size price and the up grade
Maintenace work was on
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewWe enjoyed our stay, and the staff was always willing to help. They made our stay comfortable.
The parking is in the basement with an access card. If there is no attendant, you have to wait or beep to get a staff attention to open the barrier. I stayed for 10 days, but it's not a big challenge. Its understandable As they are doing renovations.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in June 2025
Verified reviewفندق لا بأس فيه
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewUnder construction.
Properties were average but payment amount were different from booking com amounts. Hotel staff couldn't resolve this problem
Dear Osamu, Thank you for your feedback. We apologize for the inconvenience you experienced regarding our ongoing renovations and the discrepancies in payment amounts. We appreciate your understanding and will continue to work on improving our services. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Osamu, Thank you for your feedback. We apologize for the inconvenience you experienced regarding our ongoing renovations and the discrepancies in payment amounts. We appreciate your understanding and will continue to work on improving… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe location
Dear Abdulrahman, Thank you for your positive rating. We are delighted to hear you enjoyed your stay with us. Warm regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything was great. From check-in to check-out, reception staff was extremely nice. Thanks to Aman for accommodating late check-out, very helpful and uplifted the hotel brand for us. Will definitely be staying again here in the future. Also, thank you for the complimentary treats during the stay. The chocolate coated strawberries were my fav.
Dear Guest's, Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with us—from check-in to check-out—was smooth and enjoyable. A special thank you for recognizing Aman’s efforts; we’ll be sure to pass along your kind words to him. It’s always rewarding to hear when our team members make a lasting impression and contribute to a memorable stay. We’re also delighted you enjoyed the complimentary treats, especially the chocolate-coated strawberries—they’re a favorite among many of our guests! We truly appreciate your kind words and your intention to stay with us again. We look forward to welcoming you back soon for another exceptional experience. Warm regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Guest's, Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with us—from check-in to check-out—was smooth and enjoyable. A special thank you for recognizing Aman’s efforts; we’ll be sure to… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewI recently stayed at Pullman JLT, and the experience was absolutely delightful! The hotel is perfectly located, with everything you might need for a comfortable stay or work trip just around the corner. The rooms are spacious, spotless, and cozy, with thoughtful details, and the view from the window is simply breathtaking. Housekeeping was impeccable — a special thanks to Shee for her exceptional attention and care. I would also like to highlight the hotel lunches — everything was delicious and varied. What truly impressed us, however, was the outstanding level of service and hospitality. Our heartfelt thanks go to Pari, Rosem, Sadekchhya, Septi, Karyshree, and Alekh for their warmth, attention to detail, and genuine care for guests. They made us feel completely at home. Pullman JLT has set a perfect example of what high-level hotel service should be. We will definitely be back!
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Dear Gulnara, Thank you for sharing your wonderful experience at Pullman Dubai Jumeirah Lakes Towers. We are thrilled to hear that you enjoyed our prime location, spacious rooms, and breathtaking views. It is rewarding to know that our housekeeping team, especially Shee, made a positive impression with their attention to detail. We are delighted that you found our lunch offerings to be delicious and varied, and we truly appreciate your kind words regarding our team members, including Pari, Rosem, Sadekchhya, Septi, Karyshree, and Alekh. They strive to provide exceptional service and create a welcoming atmosphere for all our guests. Your feedback serves as a great motivation for our team as we aim to maintain the highest standards of hospitality. We look forward to welcoming you back on your next visit! Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Gulnara, Thank you for sharing your wonderful experience at Pullman Dubai Jumeirah Lakes Towers. We are thrilled to hear that you enjoyed our prime location, spacious rooms, and breathtaking views. It is rewarding to know that our hou… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewI liked the location
Had to love rooms because our bathroom stunk and the shower wasn’t working. Moved to another room where the shower was also broken and flooded
Dear Oliver, Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed our location, but we're truly sorry for the issues you encountered during your stay. Having to move rooms due to a bathroom odor and malfunctioning showers is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience and discomfort caused. Please be assured that we are addressing these maintenance concerns with our team to prevent such situations from happening in the future. Your feedback is incredibly valuable and helps us improve the quality of our services. We would appreciate the opportunity to welcome you back for a stay that reflects the high standards we’re known for. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Oliver, Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed our location, but we're truly sorry for the issues you encountered during your stay. Having to move rooms due to a bathroo… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGood quolity
Renovation was disaster to cliemt
Dear Reima, Thank you for taking the time to share your feedback. We’re pleased to hear you found the quality of our services to be good. However, we sincerely apologize for any inconvenience caused by the renovation work during your stay. We understand how disruptive this must have been, and we truly regret that it impacted your overall experience. Please know that these improvements are being made with our guests in mind, to enhance your future comfort and satisfaction. We’re committed to providing a more enjoyable environment moving forward and would love the opportunity to welcome you back for a much-improved experience. Thank you again for your valuable feedback. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Reima, Thank you for taking the time to share your feedback. We’re pleased to hear you found the quality of our services to be good. However, we sincerely apologize for any inconvenience caused by the renovation work during your stay… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewRooms and lake view
Access to reception
Dear Siljohn, Thank you for your positive feedback. We are delighted to hear that you enjoyed our rooms and the lake view, as well as the accessibility to our reception. Your satisfaction is our priority. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Siljohn, Thank you for your positive feedback. We are delighted to hear that you enjoyed our rooms and the lake view, as well as the accessibility to our reception. Your satisfaction is our priority. Best regards, Pullman Dubai Jumei… Show more
Reviewed: 8 August 2025 · Stayed in May 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe best place , Thank you
Dear Guest, Thank you for your kind words. We are delighted to hear that you had an exceptional experience at our hotel. Your appreciation motivates our team to continue providing excellent service. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Guest, Thank you for your kind words. We are delighted to hear that you had an exceptional experience at our hotel. Your appreciation motivates our team to continue providing excellent service. Best regards, Pullman Dubai Jumeirah La… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGood size room. Location close to shops and metro. Decent breakfast. The staff seemed friendly.
- Poor shower pressure. - AC wasn't very strong, room temperature stayed at around 23-24 Celsius, despite settling the thermostat lower. - On two separate occasions I was woken up from a nap by a phonecall from housekeeping, asking if I need the room done, despite having "Do not disturb sign" on the door! This was extremely frustrating, the main reason I put a do not disturb is to avoid being disturbed while having a nap / resting. - The lobby was undergoing refurbishment during my stay which meant there was no place to wait for taxis downstairs. Also inconvenient as the main entrance was not in use, most Ubers and taxis will show up at the main entrance. The refurbishment was not advertised or mentioned on Booking.com prior to paying the non-refundable room rate.
Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re glad to hear you appreciated the size of your room, our convenient location, breakfast offering, and the friendliness of our staff. Your positive remarks mean a lot to us. We also sincerely apologize for the inconveniences you experienced. Your comments about the shower pressure and air conditioning have been noted, and we will follow up with our maintenance team to ensure these issues are addressed promptly. We especially regret the disturbance caused by housekeeping, despite the "Do Not Disturb" sign being displayed. This should not have happened, and we are reinforcing our procedures with the team to ensure guest privacy is always respected. Regarding the lobby refurbishment, we understand how disruptive this must have been, especially in terms of access and transportation. We're sorry this was not clearly communicated in advance. We will work with our booking partners to ensure all ongoing works are transparently listed so future guests can make fully informed decisions. Thank you once again for your feedback—it’s only through comments like yours that we can continue to improve. We hope to have the chance to welcome you back in the future under better circumstances. Warm regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re glad to hear you appreciated the size of your room, our convenient location, breakfast offering, and the friendliness of o… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe facility and hospitality of the staff.
Nothing
Dear Mr. Shubham, Thank you so much for your kind words! We're delighted to hear that you enjoyed our facilities and experienced the warm hospitality of our staff. Your positive feedback means a lot to us it’s always rewarding to know when our efforts make a difference. We’ll be sure to share your comments with the team, as it will surely motivate them to keep delivering great service. We look forward to welcoming you back again soon! Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Mr. Shubham, Thank you so much for your kind words! We're delighted to hear that you enjoyed our facilities and experienced the warm hospitality of our staff. Your positive feedback means a lot to us it’s always rewarding to know… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewHorrible
Tout
Dear Guest's, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us did not meet your expectations. Your comments are very important to us, and we regret that we fell short during your stay. We would appreciate the opportunity to learn more about what specifically went wrong so we can address the issues and improve. We take all feedback seriously and are committed to providing a better experience for all our guests. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Guest's, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us did not meet your expectations. Your comments are very important to us, and we regret that we fell short du… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly.
They are remodeling the lobby, so we had a hard time accessing the hotel
Dear Daiana Evelyn, Thank you for your positive feedback! We're delighted to hear that you found our staff friendly. We appreciate your understanding regarding the ongoing lobby renovations, which are aimed at enhancing our guest experience. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
Dear Daiana Evelyn, Thank you for your positive feedback! We're delighted to hear that you found our staff friendly. We appreciate your understanding regarding the ongoing lobby renovations, which are aimed at enhancing our guest experienc… Show more